ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Madison, WI

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

... technical expertise to investigate, diagnose, and resolve challenging problems that impact customer operations. You'll collaborate closely with fellow support analysts, engineering, and cross ...

Generac

Senior Controls Engineer

Madison, WI · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... Provide highlevel technical support for inprogress projects and operating microgrid systems ...

Sterling Engineering Inc.

Project Engineer

Madison, WI · On-site +1

$115K/yr

The position offers the opportunity to support technical execution, mentor junior team members ... Primarily remote with occasional travel to client meetings. Qualified applicants will receive ...

Resource Innovations

Energy Engineer

Madison, WI · Remote

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Support and conduct commercial and industrial energy efficiency projects, including retro ...

Resource Innovations

Energy Engineer

Madison, WI · On-site +1

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Support and conduct commercial and industrial energy efficiency projects, including retro ...

Berners Schober

Senior Mechanical Engineer

Madison, WI · On-site +1

$105K - $139K/yr

This position is currently remote; however, there is a possibility it would be in-office or hybrid ... technical guidance and informal mentoring to junior mechanical engineering staff. * Support the ...

EnsoData

Backend Software Engineer

Madison, WI · On-site +1

Quality & engineering excellence - testing and automation, code review and technical documentation ... Remote and flexible schedule - we are a remote company with hybrid options and support for flexible ...

Foth

Lead Waterfront/Marine Structural Engineer

Madison, WI · Remote

$110K - $165K/yr

Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ... Support business development efforts by preparing and reviewing technical approaches and proposals ...

SmartIPlace

Full Stack .NET Developer

Madison, WI · Remote

$50 - $55/hr

This position is currently remote. However, position status is subject to change and can require ... transparency, technical documentation, and the ability to perform production support. * The ...

Foth

Lead Waterfront/Marine Structural Engineer

Madison, WI · On-site +1

$110K - $165K/yr

Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ... Support business development efforts by preparing and reviewing technical approaches and proposals ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Madison, WI

Technical Support Engineer Remote information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer remote jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical support engineer remote in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are popular job titles related to Technical Support Engineer Remote jobs in Madison, WI?

For Technical Support Engineer Remote jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Madison, WI look for?

The top searched job categories for Technical Support Engineer Remote jobs in Madison, WI are:

What cities near Madison, WI are hiring for Technical Support Engineer Remote jobs?

Cities near Madison, WI with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.

Senior Remote Sensing Technician

Westwood Professional Services, Inc.

Middleton, WI • On-site, Remote

Full-time

Re-posted 9 days ago

Westwood Professional Services rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

102nd of 449 rated engineering

Job description

Job Type
Full-time
Description
Westwood Professional Services, Inc. is seeking a Senior Remote Sensing Technician to join our team. Westwood's growing Geospatial Department provides professional-level products to its clients, leveraging the latest in industry technology. Westwood has a highly experienced, dynamic team dedicated to providing high-level professional services to our clients.
The Senior Remote Sensing Technician is responsible for post-processing aerial data to final deliverables supporting multiple markets and users. This role involves ensuring the accuracy and reliability of all deliverables created from LiDAR and imagery data from both manned and unmanned aircraft, troubleshooting technical issues, and conducting quality control checks. The Senior Remote Sensing Technician will work closely with Remote Sensing Project Leads and other stakeholders to support the successful execution of projects.
Requirements
Duties and Responsibilities:
  • Work closely with Remote Sensing Leadership and Project Leads to meet project expectations.
  • Perform post-processing procedures according to internal guidelines and industry best practices.
  • Create final deliverables based on project scope for various markets ready for the client as final deliverables.
  • Troubleshoot technical issues related aerial datasets.
  • Conduct thorough quality control checks to ensure the accuracy and reliability from junior technicians.
  • Stay updated on the latest advancements and best practices in remote sensing.
  • Assist in the development and implementation of standard operating procedures for aerial deliverables.
  • Collaborate with software vendors to address issues and obtain necessary support.
  • Participate in training programs and workshops to enhance technical knowledge and skills.
  • Assist with testing and implementation of new software.

Required Experience:
  • Minimum 5+ years of experience or Associate degree or equivalent in a related field (e.g., geomatics, surveying, remote sensing).
  • Minimum 3+ years in a senior technician role.
  • ASPRS certifications highly desired.
  • Strong understanding of LiDAR and remote sensing principles and data processing.
  • Proficiency in using Remote Sensing software and tools, such as, TerraSolid, RiProcess, MicroStation, MetaShape, Photoshop, PLS-CADD, TopoDOT.
  • In depth knowledge of coordinate systems and projections.
  • Industry experience in power generation and delivery, DOT, and renewables.
  • Scripting and light programming knowledge to support automation.
  • Familiarity with surveying techniques and equipment for project control understanding.
  • Excellent problem-solving and troubleshooting skills.
  • Strong attention to detail and ability to work with precision.
  • Effective communication and teamwork skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Willingness to adapt to changing technologies and industry trends.

Note: This job description is a general outline of the key responsibilities and qualifications of a Remote Sensing Calibration Technician. It is not exhaustive and may be subject to change based on the specific needs of the organization and projects.
About Westwood Professional Services, Inc. (Westwood)
At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.
Join us in creating a better world.
In 2024, Zweig Group ranked Westwood nationally at #13 and #40, respectively, on its Hot Firms and Best Firms to Work for lists. Zweig also awarded Westwood one national 1st place award for Marketing Excellence. Westwood was recently recognized as #83 in the ENR Top 500 Firms in 2024. The firm consistently ranks on the industry's top 25 lists and receives recognition for its involvement in award-winning projects nationwide.
Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What Westwood Professional Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply