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Technical Support Engineer Remote Jobs in Madison, WI

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

... technical expertise to investigate, diagnose, and resolve challenging problems that impact customer operations. You'll collaborate closely with fellow support analysts, engineering, and cross ...

Sterling Engineering Inc.

Project Engineer

Madison, WI · On-site +1

$115K/yr

The position offers the opportunity to support technical execution, mentor junior team members ... Primarily remote with occasional travel to client meetings. Qualified applicants will receive ...

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

... technical support across a large enterprise environment. This role combines hands-on ... This is primarily a remote position; however, occasional travel to local office in Madison, WI or ...

Resource Innovations

Energy Engineer

Madison, WI · Remote

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Support and conduct commercial and industrial energy efficiency projects, including retro ...

Resource Innovations

Energy Engineer

Madison, WI · On-site +1

This position may be remote, with a preferred location in Illinois, Iowa, Massachusetts, New Jersey ... Support and conduct commercial and industrial energy efficiency projects, including retro ...

Civic Media

Broadcast Engineer

Madison, WI · Remote

In this role, you will help maintain and support the technical infrastructure of our network of ... Support studio and remote operations: Troubleshoot and maintain studio equipment and remote ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Madison, WI

Technical Support Engineer Remote information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support engineer remote in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What job categories do people searching Technical Support Engineer Remote jobs in Madison, WI look for?

The top searched job categories for Technical Support Engineer Remote jobs in Madison, WI are:

What cities near Madison, WI are hiring for Technical Support Engineer Remote jobs?

Cities near Madison, WI with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Madison, WI as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.

Mid-level Agentic DevOps Engineer - Remote - USA

FullStack Labs

Madison, WI • On-site, Remote

$53.25 - $72.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About FullStack
FullStack is your AI-native engineering partner, built to turn AI capability into certainty. Most companies can demo AI; few can get it to production and prove what it produced. We close that gap with three capabilities, AI built into your products from the start, elite vetted talent who apply it, and transparent execution that shows value every step of the way. With now over 600 customers in North America, FullStack is one integrated partner for all your AI engineering needs. With FullStack, you move forward with confidence.
We're most proud of:
  • Offering life-changing career opportunities to talented software professionals across the Americas.
  • Building highly-skilled software development teams for hundreds of the world's greatest companies.
  • Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
  • Our 4.1-star rating on GlassDoor.
  • Our client Net Promoter Score of 68, twice the industry average.

The Position
We're looking to hire a Mid-level Agentic DevOps Engineer to join our team. You'll work with our incredible clients in one of two ways:
  • Team Augmentation: You will integrate directly into our client's team and work alongside their existing designers and engineers daily.
  • Design & Build: You will work on a FullStack product team to build and deliver a product to our clients.

What We Are Looking For
  • 4+ years of professional experience as a DevOps engineer role supporting production cloud infrastructure at scale.
  • US citizenship and being physically located in the US are both contractual requirements for the position in support of a project with the U.S. federal government.
  • Advanced English is required.
  • Successful completion of a four-year college degree is required.
  • Deep experience with AWS (IAM, EKS, VPC, EC2, Secrets Manager, Serverless) and RBAC.
  • Hands-on proficiency with Terraform, Terragrunt, Helm, and container orchestration.
  • Proven experience building and maintaining GitHub Actions for CI/CD, including GitHub Advanced Security features.
  • Solid Python scripting experience for automation and internal tools.
  • Strong Datadog experience.
  • Familiarity with Lambda, Fargate, and serverless infrastructure.
  • Knowledge of compliance standards like HIPAA, HITRUST, or SOC 2 is a plus.
  • Ability to work through new and difficult issues and contribute to libraries as needed.
  • Ability to create and maintain continuous integration and delivery of applications.
  • Forensic attention to detail.
  • A positive mindset and a can-do attitude.
  • Experience working on Agile/Scrum teams.
  • Meaningful experience working on large, complex systems.
  • Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
  • Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.

What We Offer
  • Competitive Salary.
  • Paid Time Off (vacation, sick leave, parental leave, holidays).
  • 100% remote work.
  • The ability to work with leading startups and Fortune 500 companies.
  • Health, dental, and vision insurance.
  • 401(k) w/ 4% match.
  • Ample opportunity for career advancement.
  • Continuing education opportunities.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Learn more about our Applicants Privacy Notice .
FullStack Labs logo

About FullStack Labs

Sourced by ZipRecruiter

FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Sacramento, CA, US

Year founded

2013

Social media

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