ZipRecruiter

Log In

2

Remote Application Support Jobs in Madison, WI (NOW HIRING)

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Support disaster recovery planning, backups, and business continuity Customer & Application Support * Collaborate with Customer Care to support software implementation and deployment * Provide remote ...

micro1 AI

Revenue Operations Manager - Remote

Madison, WI · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... application process, reach out to support@micro1.ai. Our hiring process utilizes artificial ...

Talkiatry

Psychiatrist (Remote)

Madison, WI · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... If you need a reasonable accommodation to complete the application or interview process, please ...

Apply Early

Talkiatry

Psychiatrist (Remote)

Madison, WI · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... If you need a reasonable accommodation to complete the application or interview process, please ...

Apply Early

next page

Showing results 1-20

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Madison, WI

Remote Application Support information

See Madison, WI salary details

$31.2K

$162.4K

$207.6K

How much do remote application support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for remote application support in Madison, WI is $162,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,800.00 and $206,600.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Madison, WI? The most popular types of Application Support jobs in Madison, WI are:
What are popular job titles related to Remote Application Support jobs in Madison, WI? For Remote Application Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Madison, WI look for? The top searched job categories for Remote Application Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Remote Application Support jobs? Cities near Madison, WI with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Madison, WI as of July 2026, with employment types broken down into 44% Full Time, 39% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $162,418 per year, or $78.1 per hour.

Epic Willow Inpatient Analyst

INTERACTION 24 LLC

Madison, WI • Remote

$60 - $80/hr

Full-time

Posted 8 days ago

Be an early applicant

Job description

Job Title: Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract
TOP HARD SKILLS
Must have Epic Willow Certification
Epic Willow Inpatient Build & Configuration (4+ years)
Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES
Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
Offshore Team Coordination Experience
Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS
Missing active, current Epic Willow Inpatient certification.
Less than 4 years of experience in Epic application management.
POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES
Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.
Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.
ADDITIONAL DESIRED SKILLS
Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
Offshore Team Coordination Experience
Healthcare IT Consulting or Large Health System Background
Pharmacy automation integration (dispensing cabinets, robot interfaces)

This is a remote position.