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Application Support Manager Jobs in Madison, WI (NOW HIRING)

Robert Half

Application Support Engineer

Middleton, WI · On-site

$42 - $51/hr

This role will be responsible for supporting engineering users, troubleshooting application-related issues, managing endpoint deployments and patches, and ensuring technical issues are properly ...

New

Danaher

Application Support Scientist

Madison, WI · On-site

... the Sr Manager, Application Support and is part of the North America Applications team located in Marlborough, MA or Golden, CO and will be an on-site role. In this role, you will have the ...

Flad Architects

Computer Support Specialist

Madison, WI · On-site

Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ... Minimum of one year performing application support required. * Familiarity with AutoCAD, Revit, and ...

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$20.75 - $28.25/hr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

Robert Half

ERP/CRM Consultant

Middleton, WI · On-site

$40 - $63/hr

Provide day-to-day support for the current Workday Finance environment. * Serve as a key resource for finance-related application questions, issues, and user tickets. * Troubleshoot and resolve ...

Badger State Maintenance

General Application

Milton, WI · On-site

Production Managers & Operations Support Staff * Snow Plow Drivers & Seasonal Snow Crew * Office ... Even if your desired position isn't currently posted, we encourage you to submit your application ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Madison, WI

Application Support Manager information

See Madison, WI salary details

$61.5K

$107.8K

$166.8K

How much do application support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for application support manager in Madison, WI is $107,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $128,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Madison, WI?

The most popular types of Application Support jobs in Madison, WI are:

What job categories do people searching Application Support Manager jobs in Madison, WI look for?

The top searched job categories for Application Support Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Application Support Manager jobs?

Cities near Madison, WI with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,831 per year, or $51.8 per hour.

Application Support Engineer

Robert Half

Middleton, WI • On-site

$42 - $51/hr

Temporary

Posted 2 days ago

New

Job description

We are seeking an Application Support Analyst – SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible for supporting engineering users, troubleshooting application-related issues, managing endpoint deployments and patches, and ensuring technical issues are properly documented and resolved.

The ideal candidate will have recent experience supporting SolidWorks in a production environment, along with experience in endpoint management, ticketing systems, VDI, and modern troubleshooting tools such as Microsoft Copilot.

What You'll Do

  • Provide day-to-day technical support for SolidWorks, primarily supporting the current SolidWorks 2025 SP5 environment.
  • Troubleshoot SolidWorks application errors, performance issues, installations, configurations, and user problems.
  • Partner with engineering and IT teams to resolve application and CAD-related technical issues and minimize disruption to users.
  • Use Microsoft Copilot and other AI-powered tools to research errors, troubleshoot issues, and identify potential solutions.
  • Manage software deployments, patches, updates, and configurations through Microsoft Intune or similar endpoint-management platforms.
  • Support VDI/virtual desktop environments, including application access, performance, configuration, and troubleshooting.
  • Utilize ServiceNow or a similar ITSM/ticketing platform to track incidents and document troubleshooting steps and resolutions.
  • Assist with application packaging, deployment, and software distribution as needed.
  • Follow established processes for software updates, patching, deployments, and change management.
  • Create and maintain technical documentation and knowledge articles to improve future issue resolution.
  • Work collaboratively with engineering, infrastructure, security, and other IT teams.


Must-Have Qualifications

  • Recent, hands-on experience supporting SolidWorks, preferably within the past two years.
  • Strong experience troubleshooting SolidWorks in an enterprise or engineering environment.
  • Experience with SolidWorks 2025, ideally SP5, is highly preferred.
  • Experience with Microsoft Intune or a comparable endpoint management/software deployment platform.
  • Experience supporting VDI environments.
  • Experience with ServiceNow or another ITSM/ticketing system.
  • Strong troubleshooting and problem-solving skills.
  • Ability to clearly document technical issues, troubleshooting steps, and resolutions.
  • Comfortable using AI tools such as Microsoft Copilot to research and troubleshoot technical problems.
  • Strong customer service and communication skills with the ability to work directly with engineering and technical users.

Nice-to-Have Qualifications

  • Experience supporting other CAD applications or engineering software.
  • Experience with application packaging and software distribution.
  • Experience with Microsoft 365 and Windows endpoint administration.
  • Experience supporting virtual applications or desktops in an engineering environment.
  • Knowledge of enterprise patch management and change-control processes.


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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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