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Application Support Manager Jobs in Madison, WI (NOW HIRING)

TEKsystems

IOS/Mobile Device Support

Madison, WI

$25 - $31/hr

Mobile Device Management (MDM) * Mobile Application Support * Microsoft Office 365 * Device Enrollment and Provisioning * Asset Management * Endpoint Security * Customer Service and End-User Support ...

New

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

New

TEKsystems

IOS/Mobile Device Support

Madison, WI

$25 - $31/hr

Mobile Device Management (MDM) * Mobile Application Support * Microsoft Office 365 * Device Enrollment and Provisioning * Asset Management * Endpoint Security * Customer Service and End-User Support ...

New

Badger State Maintenance

General Application

Milton, WI · On-site

Production Managers & Operations Support Staff * Snow Plow Drivers & Seasonal Snow Crew * Office ... Even if your desired position isn't currently posted, we encourage you to submit your application ...

Standard Imaging, Inc

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

Support disaster recovery planning, backups, and business continuity Customer & Application Support ... Manage security certificates and system trust relationships * Support tools and licensing for ...

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Support disaster recovery planning, backups, and business continuity Customer & Application Support ... Manage security certificates and system trust relationships * Support tools and licensing for ...

Robert Half

E-Commerce Analyst

Middleton, WI · On-site

$59.38 - $68.75/hr

... and support decisions that improve digital sales outcomes. * Manage and optimize BigCommerce ... Background in digital commerce analysis, online merchandising, or e-commerce application support.

Mercyhealth

Application Educator

Janesville, WI

$58K - $91K/yr

Maintains training records in the learning management system. * Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing ...

Durr Megtec

Application Engineer

Stoughton, WI

Collaborate closely with project managers to align technical deliverables with project schedules and customer expectations. * Support sales teams with application, sizing, and selection information ...

Cliftonlarsonallen

Senior ERP (Workday) Engineer

Madison, WI · On-site

$55.75 - $71.75/hr

The Senior ERP Engineer with CLA's Enterprise Resource Management team improves and supports ... Bea level three application support for CLA's ERP Team. * Review application updates and compares ...

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Showing results 21-40

All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Madison, WI

Application Support Manager information

See Madison, WI salary details

$61.5K

$107.8K

$166.8K

How much do application support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for application support manager in Madison, WI is $107,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,600.00 and $128,000.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Madison, WI? The most popular types of Application Support jobs in Madison, WI are:
What job categories do people searching Application Support Manager jobs in Madison, WI look for? The top searched job categories for Application Support Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Application Support Manager jobs? Cities near Madison, WI with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,831 per year, or $51.8 per hour.

Workstation Analyst aka Desktop Support Analyst

Aneka Talent Solutions

Madison, WI • On-site

$23.50 - $31.50/hr

Other

Posted 9 days ago

Job description

Workstation Analyst for our client partner. Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems.

 

Primary Accountabilities:

·         Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.

·         Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.

·         Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.

·         Monitors, coordinates and completes move, add, change requests for desktop computing technologies.

·         Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation.

·         Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.

·         Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.

·         Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders. Supervision

·         Performs work under the direct supervision of a Manager.

 

Qualifications:

·         Associate Degree Emphasis in information technology or related area

·         2 years of experience in progressively responsible PC support in a networked environment

·         Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution

 

Knowledge, Skills, and Abilities:

·         Demonstrated understanding of software distribution concepts.

·         Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.

·         Demonstrated effective interpersonal, verbal, and written communication skills.

·         Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.

·         Ability to work in a diverse work environment.

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