What Is an Application Support Manager and How to Become One

By ZipRecruiter Marketplace Research Team

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

The primary qualifications for getting a job as an application support manager are familiarity with the software used by the employer and several years of experience troubleshooting different types of applications. Many who pursue this career have a bachelor's degree in computer science, information technology, web design, or a related field, but some enter the industry by completing a certificate program from a vocational school or learning how to troubleshoot applications through online training programs and boot camps. Employers often promote those who have worked in technical support at the company and have proven high levels of expertise in the field into application support manager positions.