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Remote Technical Support Jobs in Madison, WI (NOW HIRING)

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

System One

ServiceNow IRM Developer (remote)

Arlington, WI · Remote

$55.25 - $76/hr

Remote - offsite Responsibilities * Design, develop, and implement ServiceNow IRM solutions ... lead technical workshops to review design, architecture, and configuration approaches. * Support ...

Rock County

Network Engineer I

Janesville, WI · Remote

$37.38 - $40.67/hr

Configure and support both internal and external network connectivity, including WAN, VPN, and remote access solutions. Maintain accurate network inventory, diagrams, and technical documentation.

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

... remote and onsite support for customer environments and training readiness * Assist with Microsoft SQL database configuration, migration, and maintenance * Act as an escalation point for technical ...

Danaher

Inside Sales Representative (REMOTE)

Madison, WI · On-site +1

$33.65 - $43.27/hr

... fully remote role. In this role, you will have the opportunity to: * Own full-cycle sales for ... Collaborate with technical sales to support technical qualification and deliver modality-based ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Madison, WI

Remote Technical Support information

See Madison, WI salary details

$14

$26

$45

How much do remote technical support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote technical support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a Remote Technical Support specialist, and why are they important?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by Remote Technical Support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Madison, WI? The most popular types of Technical Support jobs in Madison, WI are:
What are popular job titles related to Remote Technical Support jobs in Madison, WI? For Remote Technical Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Madison, WI look for? The top searched job categories for Remote Technical Support jobs in Madison, WI are:
Remote Technical Support jobs near you
ServiceNow IRM Developer (remote)

ServiceNow IRM Developer (remote)

System One

Arlington, WI • Remote

$55.25 - $76/hr

Contractor

Posted 29 days ago

Job description

Job Title: ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote – offsite

Responsibilities

  • Design, develop, and implement ServiceNow IRM solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
  • Configure and maintain ServiceNow modules, primarily IRM, following best practices for maintainability and performance.
  • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
  • Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
  • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
  • Ensure compliance by participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.
  • Build and maintain custom capabilities utilizing the Audit Management component of IRM.
  • Use JavaScript to develop integrations, business rules, and other components to meet client objectives.
  • Work with client base to develop and configure user interface components to meet client needs.
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • 3–5+ years of ServiceNow development or technical consulting experience.
  • Proven experience delivering at least one full-cycle ServiceNow implementation.
  • Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
  • Experience with Flow Designer, IntegrationHub, and Service Portal development.
  • Proven experience with UI Builder and Workspace configuration/manipulation.
  • Hands-on experience with ServiceNow integrations and API-based data exchange.
  • Familiarity with Agile delivery (Scrum or SAFe).
  • Strong understanding of ITIL and enterprise service management practices.
  • Excellent problem-solving and debugging skills.
  • Strong communication and client-facing presentation abilities.

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