Technical Support Manager Jobs in Madison, WI (NOW HIRING)

Description

At RenewAire, we've been leading the way in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.

We're looking for a Technical Sales Support Manager to lead and elevate our technical sales support and inside sales function across residential and commercial HVAC markets. This is a high-impact leadership role where you'll shape strategy, develop talent, and directly influence customer experience and market growth.

If you thrive in a fast-paced, cross-functional environment and bring deep HVAC technical expertise + leadership experience, this is your opportunity to make a meaningful impact.

• Lead and develop a high-performing Technical Sales Support (TSS) team 
• Act as escalation point for complex HVAC technical issues, application support, and customer concerns 
• Provide expert support on ERV systems, HVAC design, system sizing, and product selection 
• Partner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutions 
• Oversee order accuracy, technical documentation, and after-sales support 
• Drive CRM case management, ERP utilization, and process improvements 
• Manage RMA (Return Material Authorization), warranty support, and root cause analysis 
• Deliver technical training, ventilation workshops, and product education (in-person & virtual) 
• Support trade shows, industry events, and channel partner enablement 
• Contribute to new product development (NPD) and continuous improvement initiatives 
• Monitor market trends, competitor products, and HVAC industry developments 

• Full-time, salaried position 
• Standard business hours with flexibility based on business needs 
• Occasional travel for training, field support, and industry events 

• Medical, Dental, Vision Insurance 
• 401(k) with company match 
• Paid Time Off (PTO) + Holidays 
• Flexible work environment 
• Professional development & training opportunities 
• Collaborative, people-first culture 

• Strong leaders who develop teams and drive accountability 
• Experts in HVAC systems, ERV applications, and technical problem-solving 
• Customer-focused with a service-first mindset 
• Skilled at balancing strategy and hands-on execution 
• Excellent communicators who can translate technical concepts clearly 
• Highly organized and able to manage multiple priorities in a fast-paced environment 
• Collaborative and effective across cross-functional teams 

• Bachelor's degree in Mechanical Engineering or related technical field 
• 6+ years of leadership experience in technical support, application engineering, or HVAC 
• Strong background in HVAC systems, psychrometrics, and system sizing 
• Experience supporting distributors, contractors, engineers, and sales teams 
• Proficiency with CRM systems (Microsoft Dynamics preferred) and ERP systems 
• Strong communication (written & verbal) and problem-solving skills 
• Manufacturing experience preferred 
• Ability to pass background check and drug screening

Technical Sales Manager, HVAC Manager, Technical Support Manager, Application Engineering Manager, HVAC Systems, Energy Recovery Ventilation (ERV), Indoor Air Quality (IAQ), Mechanical Engineering, HVAC Design, Psychrometrics, System Sizing, Product Selection, CRM (Microsoft Dynamics), ERP Systems, Inside Sales Support, Manufacturing, Technical Training, Field Support, Warranty & RMA, Root Cause Analysis, Sales Operations, Channel Support, Distributor Support, Contractor Support

Requirements

Physical and Mental Demands 

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. 

Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Environment 

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.