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Technical Support Manager Jobs in Madison, WI (NOW HIRING)

Auxiant

Desktop Support Specialist

Madison, WI

... managing multiple user accounts, and keeping our systems secure and updated. This role blends ... Technical Support & Troubleshooting: Provide top-tier, first-line technical assistance for hardware ...

Quartz

Manager, Technology Operations

Madison, WI

$116K - $146K/yr

Quartz Health Solutions is seeking a Manager, Technology Operations (Tech Ops) to lead a team ... Or high school equivalency with 11+ years of experience in IT infrastructure, technical support ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

... managing multiple user accounts, and keeping our systems secure and updated. This role blends ... Technical Support & Troubleshooting: Provide top-tier, first-line technical assistance for hardware ...

Quartz

Manager, Technology Operations

Madison, WI · On-site

$116K - $146K/yr

Quartz Health Solutions is seeking a Manager, Technology Operations (Tech Ops) to lead a team ... Or high school equivalency with 11+ years of experience in IT infrastructure, technical support ...

Samprasoft

Project Manager II -

Madison, WI · On-site

Project Manager Designs, plans, and coordinates work teams. Follows standard project management ... Provides technical support to project team members. Handles complex application features and ...

New

HTC Global Services Inc

Technical Program Manager

Madison, WI · On-site

$130K - $168K/yr

Focus on big-picture strategy and manage/schedule production (PROD) releases in alignment with ... Ability to collaborate closely with leadership and support goal alignment across teams. What Makes ...

New

HTC Global Services

Technical Program Manager

Madison, WI · On-site

$130K - $168K/yr

Focus on big-picture strategy and manage/schedule production (PROD) releases in alignment with ... Ability to collaborate closely with leadership and support goal alignment across teams. a { text ...

New

SmartIPlace

REQ :: Project Manager

Madison, WI · Remote

$55 - $60/hr

Provides technical support to project team members. * Handles complex application features and ... Generally, manages a group of applications systems analysts. Knowledge, Skills and Abilities ...

Experis

Desktop Support

Madison, WI · On-site

$29 - $31/hr

Provide exceptional customer service and technical support during conferences and team events What ... Device Management tools such as Workspace ONE or AirWatch * Experience in a customer-facing ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Madison, WI

Technical Support Manager information

See Madison, WI salary details

$29.7K

$86.6K

$148.6K

How much do technical support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical support manager in Madison, WI is $86,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $104,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Madison, WI? The most popular types of Technical Support jobs in Madison, WI are:
What are popular job titles related to Technical Support Manager jobs in Madison, WI? For Technical Support Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Madison, WI look for? The top searched job categories for Technical Support Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Technical Support Manager jobs? Cities near Madison, WI with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $86,569 per year, or $41.6 per hour.

Desktop Support Specialist

Auxiant

Madison, WI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 hours ago

Job description

Description

Locations: Madison, WI

Job Type: Full-Time


The Role at a Glance

As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk tickets, setting up hardware, managing multiple user accounts, and keeping our systems secure and updated. This role blends independent problem-solving with high-visibility collaboration across our technical teams and IT leadership.


What You'll Do (Essential Responsibilities)
  • Technical Support & Troubleshooting: Provide top-tier, first-line technical assistance for hardware and software issues, diagnosing root causes to minimize user downtime.
  • Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring compliance tasks. Document your findings to help us build a sharper knowledge base.
  • User Account Management: Use Microsoft Active Directory and various business-critical applications to provision, modify, and manage user accounts securely.
  • Hardware & Software Lifecycle: Install, configure, and maintain laptops, monitors, VPN appliances, printers, mobile devices, and more. Keep our IT Asset Management database accurate and compliant.
  • Systems & Patch Management: Navigate and configure Windows and Ubuntu/Linux operating systems. Assist with testing and deploying security patches and software updates across the network.
  • Proactive Optimization: Monitor system performance to catch bottlenecks before they impact users, and contribute to internal IT training documentation.
  • On-Call Rotation: Participate in an after-hours on-call rotation to handle critical system alarms and urgent, business-impacting events.
What You Bring to the Table

Education & Experience:

  • An Associate's degree (A.A.) in Computer Science, MIS, or a related field preferred (but not required).
  • 2 to 4 years of direct experience in an IT desktop support or helpdesk role in a professional environment with multiple users.
  • An active CompTIA A+ certification is a major plus!

Skills & Core Attributes:

  • Foundational technical troubleshooting skills across Windows and Linux environments.
  • Stellar customer service skills-you can translate complex technical jargon into friendly, simple terms for non-technical users.
  • High self-motivation, a strong sense of urgency, and keen attention to detail.
  • Excellent time-management skills with the flexibility to shift priorities on the fly.
  • A collaborative mindset; you thrive in a team-oriented environment but can also research solutions independently.
Physical & Environmental Expectations
  • Proven experience working effectively in a professional office environment.
  • Ability to remain in a stationary position for up to 8 hours a day.
  • Ability to move about the office to access machinery and regularly lift/move IT equipment up to 50 lbs.
  • Ability to communicate, detect, and exchange technical information clearly and continually.
Why Join Us?

Ready to accelerate your IT career with a fast-growing, progressive industry leader? We are a premier third-party administrator of self-funded employee benefit plans. As we continue to prosper and expand across Iowa and Wisconsin, we are looking for dedicated talent to join our team. We offer an excellent wage, an outstanding benefits package, and a supportive environment where your ideas matter.


What's In It For You? (Perks & Benefits)

We take care of our people. Your hard work will be rewarded with a robust compensation package, including:

  • Health & Wellness: Comprehensive Medical, Dental, and Vision insurance, plus a Flexible Spending Account (FSA) and Gym Membership Reimbursement.
  • Financial Security: Company-paid Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a competitive 401(k) plan.
  • Work-Life Balance: 3 weeks of paid vacation, plus 9 paid holidays.
  • Culture: A team-first environment and paths for professional growth.
Ready to Apply?

If you are a driven IT professional looking to plant roots in a growing company, we want to hear from you. Apply today to join our team!

Apply