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Technical Support Manager Jobs in Greenfield, WI

Actalent

Technical Support Engineer

Sussex, WI · Remote

Technical Support Engineer The Technical Support Engineer provides advanced remote support for ... Ability to manage cases independently, maintaining full ownership from initial contact through ...

Monitise

Client Technical Support

Milwaukee, WI · On-site

Job Title Client Technical Support About your role: As a successful Client Support Specialist, you ... Experience supporting production issues in a case management or ticketing environment How you'll ...

Vehlo

Technical Support Representative

Milwaukee, WI · On-site

Time Management * Good listening skills * Ability to learn the application and apply those ... Customer support experience * Technical skills Eligible employees may receive: * Medical, dental ...

VEHLO

Technical Support Representative

Milwaukee, WI · On-site

Time Management * Good listening skills * Ability to learn the application and apply those ... Customer support experience * Technical skills Eligible employees may receive: * Medical, dental ...

ABB

VFD Technical Support Specialist

New Berlin, WI · On-site

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

ABB

VFD Technical Support Specialist

New Berlin, WI

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Greenfield, WI

Technical Support Manager information

See Greenfield, WI salary details

$28K

$81.6K

$140.1K

How much do technical support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for technical support manager in Greenfield, WI is $81,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $98,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

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What cities near Greenfield, WI are hiring for Technical Support Manager jobs?

Cities near Greenfield, WI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you

Aftermarket Sales & Technical Support Manager

Wauwatosa, WI • Hybrid

Briggs & Stratton
See more jobs at Briggs & Strattonexternal

Full-time

Posted 6 days ago

Job description

-

As an Aftermarket Sales & Technical Support Manager your goal is to manage and oversee all service, support, and aftermarket activities with customers across North America to drive revenue growth. You’ll expand the profitable sale of a broad range of company products through consultative selling, securing customer orders, and executing company programs. Additionally, you’ll serve as a market and technical lead to align product offerings, dealer support, and distributor communication with strategic business goals. #LI-MD1 #LI-Hybrid

You will do this by:

  • Managing product sales and territory growth through consultative selling and execution of company programs across North America
  • Analyzing market trends and product gaps to partner with marketing and product management on new solutions
  • Developing dealer support materials and conversion kits to simplify field engine swaps
  • Coordinating communication and operational support between distributor partners and dealers
  • Presenting sales and marketing initiatives to secure new customer orders and strengthen strategic partnerships
  • Maintaining consistent customer communication through scheduled calls and site visits
  • Collaborating with internal leadership to align territory activities with corporate business objectives
  • Monitoring and managing the execution of aftermarket processes, field service protocols, and program delivery standards
  • Overseeing workflow and prioritize process tasks to meet department operational goals

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. 

You are the kind of person who is/has:

  • Outgoing and able to build relationships
  • Technical engine knowledge
  • Understanding of dealer and distributor networks
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Qualifications: 

  • Bachelor’s Degree in Business, technical field or related field OR equivalent education and experience
  • Minimum 7 years of experience in technical sales or aftermarket support environment
  • At least 3 years of experience managing people preferred
  • Strong consultative selling and account management skills
  • Ability to develop clear technical training, conversion kits, and support materials for field execution
  • Proven interpersonal and negotiation skills to build relationships with distributor partners and dealers
  • Solid computer skills
  • Fluent in English and primary language used in area of responsibility

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and turf care products through its Briggs & Stratton®, Vanguard®, Ferris®, Billy Goat®, and Branco® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

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