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Technical Support Manager Jobs in Rice Lake, WI (NOW HIRING)

Hëda

Optometrist

Rice Lake, WI

$145K - $155K/yr

Focusing on clinical care while utilizing provided patient prescreening and technical support. * Collaborating with a dedicated administrative team that manages billing, credentialing, and marketing.

Hëda

Optometrist

Rice Lake, WI · On-site

$145K - $155K/yr

Focusing on clinical care while utilizing provided patient prescreening and technical support. * Collaborating with a dedicated administrative team that manages billing, credentialing, and marketing.

Quanex

Controls Engineer

Rice Lake, WI

$82K - $106K/yr

Provide technical support and training to maintenance and production personnel on control systems ... Manage project activities, including budgeting, scheduling, and resource allocation, to ensure ...

Quanex Building Products

Controls Engineer

Rice Lake, WI · On-site

$82K - $106K/yr

Provide technical support and training to maintenance and production personnel on control systems ... Manage project activities, including budgeting, scheduling, and resource allocation, to ensure ...

Quanex

Controls Engineer

Rice Lake, WI · On-site

$82K - $106K/yr

Provide technical support and training to maintenance and production personnel on control systems ... Manage project activities, including budgeting, scheduling, and resource allocation, to ensure ...

Quanex

Controls Engineer

Rice Lake, WI

$82K - $106K/yr

Provide technical support and training to maintenance and production personnel on control systems ... Manage project activities, including budgeting, scheduling, and resource allocation, to ensure ...

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Technical Support Manager information

See Rice Lake, WI salary details

$29K

$84.5K

$145.1K

How much do technical support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for technical support manager in Rice Lake, WI is $84,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Rice Lake, WI are hiring for Technical Support Manager jobs?

Cities near Rice Lake, WI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you

Production Supervisor - 3rd Shift

Rockwell Automation

Ladysmith, WI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

201st of 495 rated machine equipment manufacturers

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

We are looking for a Production Supervisor in our Ladysmith, WI location who will provide immediate management on 3rd shift to a team of 15-20 employees.

You will manage our Molding department and will report to the production manager.

Schedule: This is a SUN-THUR night shift from 11pm-7am

Your Responsibilities:
  • Manage 15-20 employees across multiple work shifts.
  • Support safe work practices.
  • Participation in and support for Molding's High-Performance Team
  • Select and hire employees and provide ongoing performance monitoring.
  • Establish and implement employee development programs and schedules.
  • Perform resource planning requirements and scheduling of work hours and time off requests.
  • Receive predetermined assignments subject to a moderate level of control and review.
  • Communicate daily production requirements and set targets based on capacity.
  • Plan and coordinate production order transitions between shifts and between manufacturing departments.
  • Communicate production order status and results at frequent intervals.
  • Accountable for safety, quality, customer delivery, and productivity improvement goals.
  • Lead continuous improvement projects, i.e. Kaizen events.
  • Understand and maintain complex manufacturing order management systems.
The Essentials - You Will Have:
  • Bachelor's degree OR 2 years of equivalent professional experience.
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
  • 2+ years of experience in a manufacturing or production environment.
  • Experience in an electromechanical manufacturing and built-to-order environment.
  • Customer service or technical support involvement.
  • Experience of SAP business system.
  • LEAN Six Sigma Green Belt certification.
What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-Onsite

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

What Rockwell Automation employees say

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Benefits

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About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

Social media

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