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Technical Support Manager Jobs in Sheboygan, WI (NOW HIRING)

Mypath

Supervisor, Direct Support

Manitowoc, WI · On-site

As a Direct Support Supervisor , you will : * Maintain work schedules, training of staff ... Management of client funds * Maintain excellent communication with guardians/case workers ...

Nemak

IT Operations Specialist WIS

Sheboygan, WI · On-site

This role manages daily IT support activities, monitors systems and networks, assists with ... Provide technical support to users for hardware, software, and network-related issues. * Monitor ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Sheboygan, WI

Technical Support Manager information

See Sheboygan, WI salary details

$29.4K

$85.6K

$147K

How much do technical support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for technical support manager in Sheboygan, WI is $85,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Sheboygan, WI are hiring for Technical Support Manager jobs?

Cities near Sheboygan, WI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Sheboygan, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,619 per year, or $41.2 per hour.

Technical Support Specialist

Masters Gallery Foods

Plymouth, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

At Masters Gallery Foods, enhancing the lives of those we influence, whether our employees, our partners or individuals in our communities, is something we strive to do every day. After all, we believe a positive impact is something to be proud of, and is the foundation for everything we do. If you're looking for an opportunity to be empowered to be the best you can be at work or at home, you've come to the right place. We offer a cooperative culture that is rich in ongoing career development and rooted in collaboration.

Masters Gallery Foods is proudly based in Wisconsin, and delivers the highest quality cheese products to our partners and customers. You will be supported and encouraged to make a difference, and your dedication and passion is acknowledged and appreciated. If you want to make a change and start where you can grow, you can at Masters Gallery Foods. Join us!

Technical Support Specialist 

Plymouth, WI (On- Site)

Responsible for investigating and resolving computer software, hardware, or telecommunications equipment issues that may occur within the network infrastructure, RF System, or Cisco IP Phone system. Also, assist the Network Services Team in the installation, maintenance, and inventory of computer hardware and software.

  • Install, maintain, and track inventory of computer hardware and software, including PCs, printers, copiers, RF devices, UKG/Workforce Ready Time and Attendance clocks, VoIP phones, and Smartphones.
  • Set up and maintain new employee accounts in Active Directory and other user databases.
  • Perform the functions of a Help Desk Technician solving end user's computer hardware and software issues.
  • Provide hardware and software training to end users.
  • Create and maintain software and deployment documentation for end users and IT staff.
  • Process decommissions of outdated hardware following proper policy and procedures.
  • Serve as backup for the IT Network Team.
  • Create and maintain Help Desk Tickets and knowledgebase articles.
  • Maintain Cisco IP telephone system.
  • Perform miscellaneous projects as assigned by the Director of IT Infrastructure, Vice President - Information Technology, Chief Financial Officer, or the President & CEO.

What You Can Offer

  • Associate Degree in Information Technology, related field, or equivalent experience.
  • One year of technical support or related experience is preferred.
  • Requires a high degree of confidentiality.
  • Extensive knowledge of PC hardware.
  • Extensive knowledge of Microsoft Windows Operating Systems.
  • Knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Access.
  • Knowledge of PC networking, TCP/IP concepts, configuration, and use.
  • Knowledge of Device Management systems such as SCCM, Kace, etc.
  • Excellent troubleshooting skills.
  • Knowledge and use of video conference software including, but not limited to, Zoom, Teams and WebEx.
  • Ability to work independently and prioritize projects.
  • Excellent oral and written communication skills.
  • Ability to work with end users in a courteous, patient, and professional manner.

What Masters Gallery Foods Can Offer You

We're a company built on many values, among them are passion, integrity, and people, which means if you join Masters Gallery, you'll join a team brought together by enthusiasm, trust, and dedication. Beyond our commitment to offering exceptional products and customer service, Masters Gallery is committed to career development, flexibility, and fun at work.

To uphold those values, Masters Gallery Foods provides:

  • A generous benefits package (health, dental, vision, disability, life insurance, critical illness, accident coverage, 401(k) with company match, and more)
  • Vacation Time Off (service-based paid time off and 10 paid holidays)
  • Center for Health and Wellness - Free to employees and their dependents
  • Incentives and incentive programs (such as tuition reimbursement, student loan forgiveness, subsidized fitness programs, cell phone discount programs, employee assistance program, and more)
  • Opportunities to give back to the community (drives, activities, matched donations, and more)
  • Green sustainability initiatives
  • Continuous improvement initiatives - technology driven
  • Training and development programs
  • Cheese Store, free popcorn, hot beverages, and filtered Culligan water
  • Listen to Sirius XM Radio while you work!
  • Continuous communication with Employees - Company App
  • Opportunities to give feedback and suggestions in a judgement-free zone
  • Numerous fun activities throughout the year (potlucks, company picnics, holiday party and more)

Masters Gallery is an Equal Opportunity Employer. We encourage all qualified applicants to apply.

Apply