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Entrylevel Help Desk Analyst Jobs in Madison, WI

IT Service Desk Analyst (3rd Shift) This is an excellent opportunity for someone looking to start ... Customer service or help desk experience preferred. * Familiarity with Windows 11 and Microsoft 365 ...

IT Service Desk Analyst (3rd Shift) This is an excellent opportunity for someone looking to start ... Customer service or help desk experience preferred. * Familiarity with Windows 11 and Microsoft 365 ...

Desktop Support Analyst

Madison, WI ยท On-site

$25 - $34/hr

We are seeking a Workstation Analyst for our client partner. Implements, supports, and maintains PC ... Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application ...

New

Track and analyze marketing campaign performance to help inform future strategies. * Work closely ... Benefits * Competitive entry-level salary. * Health, dental, and vision insurance. * 401(k) ...

The Marketing Assistant will support daily marketing operations, assist with campaigns, and help ... Conduct market research and analyze data to identify trends and opportunities. * Maintain and ...

No prior marketing experience is necessary--we are happy to teach the necessary skills to help you ... Analyze campaign performance and provide data-driven insights to improve marketing efforts.

No prior marketing experience is necessary--we are happy to teach the necessary skills to help you ... Analyze campaign performance and provide data-driven insights to improve marketing efforts.

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Entrylevel Help Desk Analyst information

See Madison, WI salary details

$14

$24

$36

How much do entrylevel help desk analyst jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for entrylevel help desk analyst in Madison, WI is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.12 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Madison, WI? For Entrylevel Help Desk Analyst jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Madison, WI look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Madison, WI are:
What cities near Madison, WI are hiring for Entrylevel Help Desk Analyst jobs? Cities near Madison, WI with the most Entrylevel Help Desk Analyst job openings:
Help Desk Analyst - $25 CTC - ONSITE (WI Resident/MUST Relocate to WI)

Help Desk Analyst - $25 CTC - ONSITE (WI Resident/MUST Relocate to WI)

Chandra Technologies, Inc.

Madison, WI โ€ข On-site

$20.75 - $28.25/hr

Other

Posted 5 days ago


Job description

Job Description:

***Crop to Crop resumes are accepted
Location Requirement: Onsite or remote: Onsite. Candidates must be WI residents or willing to relocate to WI at the candidate''s expense to a driving distance from Madison prior to starting the role. All of work will be done working in the office on Femrite Drive in Madison WI. 

THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. Work Shift: Saturday โ€“ Wednesday 12:00am โ€“ 8:30am with 30 min unpaid lunch. โ€“ this is a 3rd shift position

This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field.

An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.

Required Skills:

  • Customer Service 6 mo. experience
  • Basic IT Troubleshooting 6 mo. experience
  • Call center experience 6 mo. experience

Desired Skills:

  • Previous IT Support desk call center experience.