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Help Desk Associate Jobs in Madison, WI (NOW HIRING)

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Associate's Degree in Healthcare, Information Technology, Business, or related field Required * Two ... Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation ...

New

UW Health

Service Desk Specialist

Madison, WI · On-site

$22.15 - $33.23/hr

Associate's Degree in Healthcare, Information Technology, Business, or related field Required * Two ... Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation ...

New

Massage Envy PCRK

Front Desk Sales Associate

Madison, WI · On-site

$13.25 - $17/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Madison, WI

$13.25 - $17/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Middleton, WI · On-site

$13.50 - $17.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Massage Envy PCRK

Front Desk Sales Associate

Middleton, WI · On-site

$13.50 - $17.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Middleton, WI · On-site

$13.50 - $17.25/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Madison, WI · On-site

$13.25 - $17/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

ALTEN

Workstation Analyst

Madison, WI · On-site

... issues escalated through Help Desk (daily and 24/7) for PC hardware, application support ... Required : • Associate Degree Emphasis in information technology or related area • 2 years of ...

KnitWell Group

Stock Associate

Johnson Creek, WI

$15 - $19/hr

About the role As a Stock Associate, you help the operations of the store run smoothly. You oversee ... You ensure the stockroom, sales floor, and desk are always organized and fully stocked. You take ...

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Help Desk Associate information

See Madison, WI salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk associate in Madison, WI is $21.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.23 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Madison, WI?

The most popular types of Help Desk jobs in Madison, WI are:

What are popular job titles related to Help Desk Associate jobs in Madison, WI?

For Help Desk Associate jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Madison, WI look for?

The top searched job categories for Help Desk Associate jobs in Madison, WI are:

What cities near Madison, WI are hiring for Help Desk Associate jobs?

Cities near Madison, WI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $44,989 per year, or $21.6 per hour.

IT Help Desk Technician

Summit Golf Brands

Barneveld, WI • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Help Desk Technician

Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations.

Reports to: IT Manager

Duties/Responsibilities:

  • Serve as the first point of contact for all IT support requests submitted via phone, email, or ticketing system, ensuring prompt acknowledgment and resolution.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral issues for end users across the organization.
  • Set up, configure, and deploy desktops, laptops, printers, and other end-user equipment for new hires and equipment refreshes.
  • Create, manage, and disable user accounts and access in Active Directory, Microsoft 365, and other business applications per established provisioning procedures.
  • Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system.
  • Escalate unresolved or complex technical issues to senior IT staff in a timely manner with thorough documentation of steps already taken.
  • Assist with maintaining IT asset inventory, including tracking hardware lifecycle and software license compliance.
  • Support onboarding and offboarding processes by coordinating equipment and account setup or deactivation.
  • Contribute to the creation and maintenance of IT knowledge base articles and end-user guides.
  • Maintain a professional, service-oriented attitude and follow up with users to ensure issues are fully resolved.

Required Skills/Abilities:

  • Basic understanding of Windows 10/11 operating systems, Microsoft 365 applications (Outlook, Teams, Word, Excel), and common business software.
  • Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Ability to clearly communicate technical information to non-technical users in a patient and professional manner.
  • Strong problem-solving skills with the ability to prioritize and manage multiple open issues simultaneously.
  • Eagerness to learn, follow established processes, and adhere to IT documentation standards.
  • Attention to detail and commitment to accurate recordkeeping in ticketing and asset management systems.
  • Ability to lift and move IT equipment (up to 50 lbs.) and work in various physical environments as needed.
  • Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.

Education and Experience:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field -- OR -- equivalent hands-on experience or technical certifications (e.g., CompTIA A+).
  • 1-3 year(s) of experience in a help desk, IT support, or desktop support role.
  • Experience with a ticketing or service management system is a plus.
  • Familiarity with Active Directory and Microsoft 365 administration basics is preferred. Experience working with SharePoint for documentation and knowledge management is a plus.
  • A positive, team-first attitude and willingness to grow within a collaborative IT team environment.

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