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Help Desk Manager Jobs in Madison, WI (NOW HIRING)

TeamSoft

Help Desk

Madison, WI · On-site

$18 - $20/hr

Managing and deploying computers for DWD staff * Supporting customer service requests and IT incidents Core Responsibilities Help Desk Support * Provide Tier 1 and Tier 2 technical support

New

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help desk to provide support to end users on a variety of IT issues. Tasks: · Identifies, researches, and resolves technical problems. · Responds to telephone calls ...

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Understanding of Knowledge Management principles and their benefits within a Service Desk team. * Ability to participate in larger technical projects such as the customization and integration of new ...

TeamSoft

Help Desk I

Madison, WI · On-site

$21 - $23/hr

Job Title: IT Help Desk I Location: Madison, WI 53703 (100% ONSITE) Duration: Contract starting ~08/24/2026 through 06/30/2027 (Possibility of extension) Target Start Date: 08/24/2026 Pay Rate: $21 ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ... of LANDesk (for patch management, software deployment, inventory management an1 YrsActive ...

Wisconsin

IT Help Desk Specialist II

Madison, WI

HELP DESK AND WORKSTATION MANAGEMENT * Provide high-quality customer service for a wide range of computing technologies, including desktop computers, laptops, mobile devices, phones (mobile and VoIP ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

Hexacorp

Hiring Help Desk for Madison, WI

Madison, WI · On-site

$20.25 - $27.25/hr

Hiring Help Desk for Madison, WI Role: Help Desk Location: Madison, WI Working knowledge of ... Highly proficient with IT Asset Management Systems (e.g., Cherwell). Excellent verbal and ...

Sundial Software

Hybrid Help Desk 2

Madison, WI · On-site

$20.50 - $28/hr

The State of Wisconsin DWD is looking for a Help Desk II Top Required Skills & Years of Experience ... management administration • Experience working with a web-based ACD system Interview Process:

New

Sundial Software

ONSITE 3rd SHIFT HELP DESK 1

Madison, WI · On-site

$20.25 - $27.25/hr

Saturday - Wednesday 12:00am - 8:30am with 30 min unpaid lunch. - this is a 3rd shift position The State of Wisconsin DOA is looking for Help Desk I. Top Skills & Years of Experience: Customer ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands ... Reports to: IT Manager Duties/Responsibilities: * Serve as the first point of contact for all ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands ... Reports to: IT Manager Duties/Responsibilities: * Serve as the first point of contact for all ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Madison, WI

Help Desk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do help desk manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for help desk manager in Madison, WI is $84,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Madison, WI? The most popular types of Help Desk jobs in Madison, WI are:
What are popular job titles related to Help Desk Manager jobs in Madison, WI? For Help Desk Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Madison, WI look for? The top searched job categories for Help Desk Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Help Desk Manager jobs? Cities near Madison, WI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Madison, WI as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $84,421 per year, or $40.6 per hour.

Help Desk

TeamSoft

Madison, WI • On-site

$18 - $20/hr

Contractor

Posted 2 days ago

New

Job description

Position: Help Desk II
Location: Hybrid in Madison, WI
Contract Duration: Through 06/30/2027 (Potential 2-year extension)
Pay Rate Range: $18 to $20/hour
Responsibilities include:
  • Verifying caller identity
  • Password resets and account unlock
  • Guiding users through self-service account recovery
  • Escalating issues when required
  • Documenting support interactions
  • Providing hardware, software, and network troubleshooting
  • Managing and deploying computers for DWD staff
  • Supporting customer service requests and IT incidents
Core Responsibilities
Help Desk Support
  • Provide Tier 1 and Tier 2 technical support
  • Troubleshoot hardware, software, and network issues
  • Document incidents and resolutions
  • Escalate complex issues appropriately
  • Provide customer assistance and follow-up
Identity & Account Management
  • Support user identity verification
  • Perform password resets
  • Unlock user accounts
  • Manage public user accounts
  • Assist users with account recovery processes
Desktop & Device Management
  • Support and manage laptops and desktops
  • Fulfill software service requests
  • Assist with device deployment and maintenance
Documentation & Communication
  • Maintain accurate support documentation
  • Provide excellent verbal and written communication
  • Collaborate with team members and stakeholders

Required Skills & Experience Skill Required Experience Experience working with digital tools, systems, or platforms with ability to quickly learn new technologies 1+ year Customer service or client-facing experience with issue resolution and relationship building 6+ months Experience working in team-based environments with collaboration and communication 6+ months

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