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Help Desk Manager Jobs in Madison, WI (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Understanding of Knowledge Management principles and their benefits within a Service Desk team. * Ability to participate in larger technical projects such as the customization and integration of new ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ... of LANDesk (for patch management, software deployment, inventory management an1 YrsActive ...

3B Staffing LLC

Help Desk II

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk II *Need local to WI The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd ...

3B Staffing LLC

Help Desk II

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk II *Need local to WI The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

TEKsystems

Help Desk Support Specialist

Madison, WI · On-site

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end ... This role resolves access issues, manages user accounts, and assists with technology-related ...

COATING PLACE LLC

IT Support/Help Desk

Verona, WI · On-site

Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk Plus. * Support end-user computer hardware, software, and phones. * Maintain Asset Tracking database ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area ... Qualifications Additional Information General understanding of LANDesk (for patch management ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area ... Additional Information General understanding of LANDesk (for patch management, software deployment ...

Manpower

IT Support Specialist

Madison, WI · Hybrid

$23/hr

Provide timely and effective responses to help desk requests and technical support issues ... Manage equipment inventory, business applications, and applicable licensing * Assist with ...

Dave & Buster's, Inc.

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Madison, WI

Help Desk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Madison, WI is $84,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Madison, WI?

The most popular types of Help Desk jobs in Madison, WI are:

What are popular job titles related to Help Desk Manager jobs in Madison, WI?

For Help Desk Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Madison, WI look for?

The top searched job categories for Help Desk Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Help Desk Manager jobs?

Cities near Madison, WI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $84,433 per year, or $40.6 per hour.

Help Desk II

VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED

Madison, WI • On-site

Full-time

Re-posted 6 days ago

Job description

Job Summary:
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is seeking a Help Desk II to provide Identity and Account Management services for DWD staff and public users of DWD applications. The role involves performing 1st and 2nd Tier computer support and managing and deploying computers for DWD staff.
Responsibilities:
• Providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications.
• Performing 1st and 2nd Tier computer support for internal DWD staff.
• Managing and deploying computers for DWD staff.
• Verifying the identity of the caller, resetting their password and or unlocking their account.
• Instructing the caller to use self-service account recovery in the future.
• Forwarding the call to another call center if needed for further assistance.
• Documenting the details of the call.
• IT troubleshooting (hardware, software and network).
• Problem documentation, customer assistance, and problem escalation.
Qualifications:
Required:
• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing Identity management administration
Preferred:
• Experience working with a web-based telephony system
• Experience verifying confidential account credentials
• Experience working with conference room technology
Company:
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is a company based out of Plot 9 Ram Nagar North Extension 2nd street, Velachery, Chennai 600042 Founded in 2002, the company is headquartered in Chennai, IND, with a team of 11-50 employees. The company is currently Early Stage.

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