ZipRecruiter

Log In

1

Help Desk Manager Jobs in Madison, WI (NOW HIRING)

Renuity

IT Service Desk Specialist

Madison, WI · On-site

Escalation Management * Escalate complex issues swiftly when necessary, ensuring that unresolved ... Local Service Desk Contact * Act as the primary local contact for the Service Desk within the ...

Beacon Technologies

Desktop Support II

Madison, WI · On-site

$52 - $70/hr

Under the general guidance of the IT Operations Manager, this position is responsible for growing ... This title receives escalated level support issues from help desk. The position is expected to be ...

New

SmartIPlace

Java Architect

Madison, WI · Remote

$55 - $60/hr

Prioritize and manage tasks effectively in a dynamic, fast-paced environment. * Help to plan tool ... Experience supporting development tools and/or help desk experience, as well as team lead ...

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Madison, WI

$20.25 - $25.75/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Madison, WI · On-site

$20.25 - $25.75/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

previous page

Showing results 41-60

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Madison, WI

Help Desk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Madison, WI is $84,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Madison, WI?

The most popular types of Help Desk jobs in Madison, WI are:

What are popular job titles related to Help Desk Manager jobs in Madison, WI?

For Help Desk Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Madison, WI look for?

The top searched job categories for Help Desk Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Help Desk Manager jobs?

Cities near Madison, WI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $84,433 per year, or $40.6 per hour.

Analyst II, Information Security

Scorpion Therapeutics

Madison, WI • On-site

$80 - $100/hr

Other

Posted 4 days ago

Job description

The Position

We're seeking an Information Security Analyst with expertise in Microsoft Intune, or Defender, to design, implement, and maintain secure endpoint baselines, enforce configuration and compliance, and partner with IT operations to reduce risk and improve the security posture.

Responsibilities
  • Create secure endpoint configuration baselines via Group Policy or Intune based on NIST/CIS (etc.).
  • Triage security alerts and elevate as necessary.
  • Create, test, and deploy conditional access policies.
  • Create, maintain, and troubleshoot firewall security policies.
  • Participate in regular audits to ensure compliance with company policies and applicable laws.
  • Standardize and enforce Intune compliance policies, device configuration profiles, and remediation scripts.
  • Coordinate with IT to minimize user friction while maximizing control (test rings, staged rollouts, rollback plans).
  • Monitor endpoint configuration compliance and remediate drift.
  • Contribute to Microsoft Entra ID hardening: Conditional Access, MFA, device compliance gates, role-based access, Privileged Identity Management (PIM).
  • Use PowerShell and/or Intune remediation scripts to automate tasks and drift checks.
  • Maintain documentation (runbooks, diagrams, standards, exceptions) and contribute to a knowledge base.
Requirements
  • Bachelor's degree in Information Security/IT/CS or related field, or equivalent practical experience.
  • 3+ years in information security, system administration, help desk, or similar roles.
  • Exposure to MDM/MAM policies for Windows/macOS/iOS/Android.
  • Hands-on experience administering EDR (Microsoft Defender, CrowdStrike Falcon, SentinelOne).
  • Experience in a regulated industry environment.
  • Strong analytical/problem‑solving skills; investigate alerts and interpret audit logs.
  • Excellent written/verbal communication; explain technical concepts to non‑technical stakeholders.
Preferred
  • OT/manufacturing cybersecurity experience; Dragos OT security.
  • Relevant certifications.
  • Pharmaceutical/biotech/life sciences experience.
  • Exposure to SIEM, EDR platforms, and identity/access management.
  • Intune device configuration/MDM policy experience.
  • GxP environment experience.

Wisconsin pay range: $80,000 USD - $100,000 USD.

Candidates must have current, valid authorization to work in the country where this role is located.

#J-18808-Ljbffr

Apply