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Help Desk Manager Jobs in Madison, WI (NOW HIRING)

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

Kayser Ford

IT Support Specialist

Madison, WI

Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Manage monitors, docks, keyboards, scanners, and accessories. Phone & Communication Systems ... Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful ...

SmartIPlace

Java Architect

Madison, WI · Remote

$55 - $60/hr

Prioritize and manage tasks effectively in a dynamic, fast-paced environment. * Help to plan tool ... Experience supporting development tools and/or help desk experience, as well as team lead ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Escalation Management * Escalate complex issues swiftly when necessary, ensuring that unresolved ... Local Service Desk Contact * Act as the primary local contact for the Service Desk within the ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Escalation Management * Escalate complex issues swiftly when necessary, ensuring that unresolved ... Local Service Desk Contact * Act as the primary local contact for the Service Desk within the ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Madison, WI

Help Desk Manager information

See Madison, WI salary details

$37.8K

$84.4K

$125.5K

How much do help desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for help desk manager in Madison, WI is $84,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $100,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Madison, WI?

The most popular types of Help Desk jobs in Madison, WI are:

What are popular job titles related to Help Desk Manager jobs in Madison, WI?

For Help Desk Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Madison, WI look for?

The top searched job categories for Help Desk Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Help Desk Manager jobs?

Cities near Madison, WI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $84,433 per year, or $40.6 per hour.

Full Time Information Technology Manager

Behavioral Health Clinic

Madison, WI

$80K - $110K/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Full Time Information Technology Manager
Reports to: Director of Operations
Description: The IT Manager is responsible for overseeing the organization's technology infrastructure, ensuring the security, reliability, and efficiency of all information technology systems across Behavioral Health Clinic's locations. This role manages day-to-day IT operations, develops long-term technology strategies, supports end users, oversees cybersecurity initiatives, manages vendors, and ensures compliance with healthcare technology standards including HIPAA requirements. The IT Manager serves as the primary technology leader, balancing operational support with strategic planning to ensure technology enables high-quality patient care and organizational growth.
Duties and Responsibilities:
  • Assist the Director of Operations in developing and implementing the organization's technology roadmap.
  • Oversee all IT operations across multiple clinic locations, ensuring reliable and secure technology services.
  • Manage and maintain all computer systems, servers, networks, internet connectivity, phones, printers, and related technology infrastructure.
  • Coordinate cybersecurity initiatives with external IT vendors and managed service providers, including endpoint protection, vulnerability management, phishing prevention, and security awareness training.
  • Ensure compliance with HIPAA Security Rule requirements and other applicable healthcare technology regulations.
  • Oversee user account management, permissions, and identity access management across all technology platforms.
  • Manage electronic health record (EHR) systems and coordinate with vendors regarding upgrades, maintenance, integrations, and issue resolution.
  • Plan, coordinate, and execute technology projects including software implementations, hardware replacements, office expansions, and infrastructure improvements.
  • Maintain and support disaster recovery procedures and business continuity documentation related to information technology.
  • Monitor system performance, proactively identify risks, and implement solutions to minimize downtime.
  • Manage relationships with external IT vendors, software providers, telecommunications companies, and managed service providers.
  • Evaluate emerging technologies and recommend practical solutions that improve operational efficiency and end-user experience.
  • Develop and maintain IT policies, procedures, and documentation.
  • Oversee software licensing and technology asset management.
  • Assist with annual IT budgeting, technology purchasing, and technology lifecycle planning.
  • Oversee the daily operations of the IT department, including supervising IT staff, assigning and prioritizing work, conducting performance evaluations, providing coaching and mentoring, and ensuring the team delivers responsive, high-quality technology support and services.
  • Coordinate the work of IT vendors, contractors, and support personnel to ensure timely completion of technology initiatives.
  • Establish service level expectations and monitor help desk performance.
  • Support onboarding and offboarding processes by ensuring timely technology provisioning and deprovisioning.
  • Collaborate with department leaders to understand operational needs and recommend technology solutions.
  • Support technology needs for new clinic openings, office relocations, and organizational growth initiatives.
  • Maintain inventory of all technology assets across the organization.
  • Provide regular technology updates and project status reports to leadership.
  • Stay current on emerging technologies, cybersecurity threats, healthcare technology regulations, and industry best practices.
  • Perform other duties as assigned by the CEOs or Director of Operations.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required; Master's degree preferred.
  • Three or more years of Healthcare IT experience strongly preferred.
  • Experience supporting multi-site organizations preferred.
  • Strong understanding of Google, Windows environments, networking, cloud technologies, cybersecurity, and endpoint management.
  • Experience with electronic health record (EHR) systems preferred.
  • Knowledge of HIPAA Security Rule requirements and healthcare compliance standards.
  • Experience managing IT vendors and technology contracts.
  • Strong project management and organizational skills.
  • Ability to prioritize multiple projects and respond effectively to changing business needs.
  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to explain technical concepts to non-technical staff.
  • High level of professionalism, integrity, and confidentiality.
  • Ability to lead teams while maintaining a customer-service mindset.
Benefits:
  • Starting salary range: $80,000–$110,000 annually (based on experience and qualifications)
  • Comprehensive healthcare benefits, including Medical, Dental, Vision, Short-Term Disability (STD), Long-Term Disability (LTD), and Retirement Plan options
  • Supportive and collaborative team environment with opportunities for professional growth and career advancement
  • Paid Time Off (PTO) and paid holidays
  • Opportunity to lead and enhance technology initiatives across a growing multi-site behavioral health organization
*In accordance with legal requirements and company policies, successful candidates for this position will be required to complete the form I-9, Employment Eligibility Verification, as part of the BHC Onboarding Process*

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