Middleton, WI · On-site
$40 - $47/hr
Proven experience managing a Service Desk, Help Desk, Desktop Support, or IT Support team. * Experience taking an existing support organization and restructuring or significantly improving it.
New
Quick apply
Middleton, WI · On-site
$40 - $47/hr
Proven experience managing a Service Desk, Help Desk, Desktop Support, or IT Support team. * Experience taking an existing support organization and restructuring or significantly improving it.
New
Madison, WI · On-site
... Desk Manager. * Assist in set up and implementation of new technology on campus. * Aid in the ... Help coordinate office staff and work-study Students in support of our computer help desk and ...
Madison, WI · On-site
... Desk Manager. * Assist in set up and implementation of new technology on campus. * Aid in the ... Help coordinate office staff and work-study Students in support of our computer help desk and ...
Madison, WI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution. * Install end-user software applications, system upgrades, and migrations. Set up ...
Madison, WI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution. * Install end-user software applications, system upgrades, and migrations. Set up ...
Madison, WI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution. * Install end-user software applications, system upgrades, and migrations. Set up ...
Madison, WI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution. * Install end-user software applications, system upgrades, and migrations. Set up ...
Madison, WI · On-site
$85K - $105K/yr
... IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience leading or ... Experience managing Service Desk operations, ITSM processes, SLAs, and support KPIs. * Hands-on ...
Posted today
Quick apply
Madison, WI · On-site
$85K - $105K/yr
... IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience leading or ... Experience managing Service Desk operations, ITSM processes, SLAs, and support KPIs. * Hands-on ...
Posted today
Madison, WI · On-site
$19 - $22/hr
Manage a multi-line phone system by answering incoming calls promptly, routing inquiries accurately ... Coordinate calendars, appointments, and shared spaces to help maintain an orderly and efficient ...
Quick apply
Madison, WI · On-site
$19 - $22/hr
Manage a multi-line phone system by answering incoming calls promptly, routing inquiries accurately ... Coordinate calendars, appointments, and shared spaces to help maintain an orderly and efficient ...
Madison, WI · On-site
Manages user accounts, including account creation, termination, authority changes, and audits ... Provides efficient, professional customer support, both in person and via the Help Desk.
Quick apply
Madison, WI · On-site
Manages user accounts, including account creation, termination, authority changes, and audits ... Provides efficient, professional customer support, both in person and via the Help Desk.
Fort Atkinson, WI · On-site
$13 - $15/hr
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
Quick apply
Fort Atkinson, WI · On-site
$13 - $15/hr
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
Madison, WI · On-site
... Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer ...
Madison, WI · On-site
... Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer ...
Madison, WI · On-site
$14 - $19/hr
Medical
Dental
Vision
Retirement
Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Madison, WI · On-site
$14 - $19/hr
Medical
Dental
Vision
Retirement
Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Madison, WI · On-site
$14 - $19/hr
Medical
Dental
Vision
Retirement
Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Madison, WI · On-site
$14 - $19/hr
Medical
Dental
Vision
Retirement
Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Madison, WI · On-site
$14 - $19/hr
Medical
Dental
Vision
Retirement
Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Madison, WI · On-site
$14 - $19/hr
Medical
Dental
Vision
Retirement
Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
Fort Atkinson, WI · On-site
$13 - $15/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
Fort Atkinson, WI · On-site
$13 - $15/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
Fort Atkinson, WI · On-site
$13 - $16.50/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
Fort Atkinson, WI · On-site
$13 - $16.50/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
Fort Atkinson, WI · On-site
$13 - $16.50/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
Fort Atkinson, WI · On-site
$13 - $16.50/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
New
Fort Atkinson, WI · On-site
$13 - $16.50/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
Fort Atkinson, WI · On-site
$13 - $16.50/hr
General Manager DRESS CODE: Uniform provided PHYSICAL: Requires the ability to lift 20 pounds ... Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES:
Madison, WI · On-site
$25 - $28/hr
Monitor, manage, and resolve help desk tickets according to priority and service level objectives. * Perform root cause analysis on recurring incidents and recommend long-term solutions. * Maintain ...
Posted today
Quick apply
Madison, WI · On-site
$25 - $28/hr
Monitor, manage, and resolve help desk tickets according to priority and service level objectives. * Perform root cause analysis on recurring incidents and recommend long-term solutions. * Maintain ...
Posted today
$17 - $19/hr
Medical
Dental
Vision
PTO
Communicate effectively with management Collaborate with housekeeping and maintenance departments ... We offer continuous training and development opportunities to help our employees grow their careers ...
$17 - $19/hr
Medical
Dental
Vision
PTO
Communicate effectively with management Collaborate with housekeeping and maintenance departments ... We offer continuous training and development opportunities to help our employees grow their careers ...
Madison, WI · On-site
$80K - $100K/yr
The Position We're seeking an Information Security Analyst with a strong foundation in Help Desk or ... Identity Management (PIM). * Use PowerShell and/or Intune remediation scripts to automate ...
Quick apply
Madison, WI · On-site
$80K - $100K/yr
The Position We're seeking an Information Security Analyst with a strong foundation in Help Desk or ... Identity Management (PIM). * Use PowerShell and/or Intune remediation scripts to automate ...
$37.8K - $45.8K
1% of jobs
$45.8K - $53.7K
6% of jobs
$53.7K - $61.7K
8% of jobs
$67.5K is the 25th percentile. Wages below this are outliers.
$61.7K - $69.7K
13% of jobs
$69.7K - $77.6K
14% of jobs
The median wage is $81.4K / yr.
$77.6K - $85.6K
17% of jobs
$85.6K - $93.6K
13% of jobs
$96.8K is the 75th percentile. Wages above this are outliers.
$93.6K - $101.5K
8% of jobs
$101.5K - $109.5K
7% of jobs
$109.5K - $117.5K
7% of jobs
$117.5K - $125.5K
5% of jobs
$37.8K
$84.4K
$125.5K
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
The most popular types of Help Desk jobs in Madison, WI are:
For Help Desk Manager jobs in Madison, WI, the most frequently searched job titles are:
The top searched job categories for Help Desk Manager jobs in Madison, WI are:
Cities near Madison, WI with the most Help Desk Manager job openings:
We are seeking an IT Support Services Manager to lead and modernize a growing IT support function. This is a hands-on leadership opportunity for someone who has successfully restructured, revitalized, or transformed a Service Desk and can build a more efficient, measurable, and forward-thinking support organization.
The manager will lead the Desktop Support team, establish service desk standards and KPIs, improve processes, and serve as a key liaison between IT and business leadership.
Key Responsibilities
* Lead, mentor, and develop the Desktop Support team.
* Assess and improve current Service Desk structure, processes, and workflows.
* Establish meaningful **Service Desk KPIs and performance metrics**.
* Improve ticket management, escalation processes, and overall user experience.
* Lead the adoption of new service management technologies and processes.
* Champion **AI, automation, Copilot, and Large Language Model technologies** within IT support.
* Identify opportunities to leverage AI to automate and improve Tier 1 support.
* Partner with business leaders to understand technology support needs.
* Drive a culture of accountability, collaboration, continuous improvement, and customer service.
What We're Looking For
* Proven experience managing a Service Desk, Help Desk, Desktop Support, or IT Support team.
* Experience taking an existing support organization and restructuring or significantly improving it.
* Strong understanding of Service Desk metrics, processes, and best practices.
* Demonstrated leadership and team development experience.
* Strong communication and relationship-building skills.
* Experience using **AI/Copilot or other generative AI technologies in a professional environment.
* A forward-thinking mindset and enthusiasm for using technology and automation to improve IT support.
Sourced by ZipRecruiter
Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.
Recruiting and staffing services
10,000+ Employees
San Ramon, CA, US
1948
