Help Desk Manager Jobs in Appleton, WI (NOW HIRING)

This is a great opportunity to grow your career in the IT support space within a collaborative, enterprise environment. The team is building out its internal Service Desk function, creating strong potential for long-term extension and possible conversion.

• Sunday–Thursday, 9:00 AM – 6:00 PM
• Onsite in either Oshkosh, WI or Evansville, IN
• Initial training will be Monday–Friday, 8:00 AM – 5:00 PM

You’ll be working alongside an established team, with strong leadership support and a collaborative service desk environment.

This position focuses on Tier 1 support, serving as the first point of contact for end users across phone, email, and chat. You’ll support a variety of technical issues while building hands-on experience in a fast-paced, enterprise setting.

• Provide first-level technical support for end users
• Troubleshoot issues related to Microsoft 365, Windows, and access requests
• Support Active Directory tasks including password resets and account provisioning
• Handle general break/fix support and application issues (including ERP systems)
• Document and manage tickets in ServiceNow
• Assist with increased ticket volume tied to system and cloud migrations

• Excellent entry point into enterprise IT support
• Exposure to modern tools and environments (O365, Active Directory, ServiceNow)
• High visibility and hands-on experience supporting a large user base
• Clear path for growth, including future tiers and career advancement
• Opportunity to build strong foundational IT skills in a structured environment

• 1–3+ years of help desk or IT support experience (or strong entry-level candidates)
• Experience with Microsoft 365 and Active Directory preferred
• Strong troubleshooting and customer service skills
• Comfortable working in a ticket-driven, SLA-focused environment
• Bilingual (Spanish/English) is a plus

This is a Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oshkosh,WI.

This position is anticipated to close on Jun 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.