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Help Desk Manager Jobs in Appleton, WI (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Appleton, WI · On-site

$30.45 - $35.26/hr

Record IT assets, device configurations, and support activity within the company asset management ... help desk, desktop support, or site support roles. * Working knowledge of Microsoft Windows ...

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and ...

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Ensures appropriate management is informed of problems that are impacting groups of users. Problem Analysis, Resolution, and Prevention * * Logs all help desk calls or email requests into Request ...

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Ensures appropriate management is informed of problems that are impacting groups of users. Problem Analysis, Resolution, and Prevention * * Logs all help desk calls or email requests into Request ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Active Directory administration experience, including user account management and permissions. * Exposure to SAP applications and support processes. Technical Skills * Help Desk Support * Service ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Ticket Management * Microsoft 365 (O365) * Active Directory Preferred Qualifications * Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Experience working in an ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Ticket Management * Microsoft 365 (O365) * Active Directory Preferred Qualifications * Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Experience working in an ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... p Desk & Service Desk Support * Windows 10/11 Troubleshooting * Microsoft 365 / Office 365 * Active Directory * ServiceNow * User Account Administration * Password Resets & Access Management

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Active Directory * Microsoft 365 (Office 365) * Incident Management * Customer Service ...

TEKsystems

Service Desk Analyst

Neenah, WI · On-site

$25 - $26/hr

Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Active Directory * Microsoft 365 (Office 365) * Incident Management * Customer Service ...

TEKsystems

Service Desk Analyst

Neenah, WI · On-site

$25 - $26/hr

Help Desk or Service Desk support experience * Strong troubleshooting and problem-solving skills ... Ability to manage multiple priorities in a fast-paced environment Technical Skills Experience with ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk or Service Desk support experience * Strong troubleshooting and problem-solving skills ... Ability to manage multiple priorities in a fast-paced environment Technical Skills Experience with ...

SECURA Insurance

Service Desk Analyst

Neenah, WI · On-site

$20.75 - $28.25/hr

As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing ... Responsibilities may also include hardware procurement and provisioning, asset management ...

TEKsystems

Service Desk Analyst

Neenah, WI · On-site

$25 - $26/hr

In this role, you will serve as the first point of contact for technical support, helping end users ... Understanding of project management principles and methodologies. * Ability to work effectively in ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

In this role, you will serve as the first point of contact for technical support, helping end users ... Understanding of project management principles and methodologies. * Ability to work effectively in ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Appleton, WI

Help Desk Manager information

See Appleton, WI salary details

$36.6K

$81.7K

$121.5K

How much do help desk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for help desk manager in Appleton, WI is $81,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Appleton, WI?

The most popular types of Help Desk jobs in Appleton, WI are:

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The top searched job categories for Help Desk Manager jobs in Appleton, WI are:

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Cities near Appleton, WI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $81,748 per year, or $39.3 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Appleton, WI • On-site

$35 - $42/hr

Temporary

Posted 19 days ago

Job description

We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance.
Responsibilities:
• Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience.
• Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment.
• Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout.
• Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes.
• Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance.
• Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders.
• Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking.
• Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.• 5+ years of experience in help desk, desktop support, or endpoint support roles.
• Hands-on experience with Microsoft Intune, including device administration and software deployment.
• Strong knowledge of Windows desktop support, troubleshooting, and system patching practices.
• Experience working with Active Directory and core Microsoft support technologies.
• Familiarity with ServiceNow for ticket management, incident tracking, and service request handling.
• Understanding of endpoint privilege management concepts and controlled software installation processes.
• Working knowledge of inventory management and device administration in an enterprise environment.
• Excellent customer service and communication skills with the ability to support users effectively in a detail-oriented setting.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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