It Support Help Desk Jobs in Appleton, WI (NOW HIRING)

Description
We are hiring for an Office Manager/IT Support Specialist!
The Office Manager / IT Support Specialist is responsible for day-to-day office operations and onsite technology support for TIDI's Buffalo Grove, IL office. This hybrid role supports a productive, welcoming, safe, and well-equipped workplace while serving as the first point of contact for office needs, visitor coordination, meeting support, and employee technology issues.
This role balances office management and IT support responsibilities, coordinating facility needs, vendors, supplies, mail, conference rooms, and employee activities while also providing Tier 1 and Tier 2 desktop support, device configuration, onboarding/offboarding support, IT asset tracking, and escalation to centralized IT teams when needed.
Essential Responsibilities:
• Manage day-to-day office operations for the Buffalo Grove office, ensuring the workplace is organized, responsive, and appropriately supported.
• Coordinate office opening activities, ongoing facility needs, and follow-up actions with internal stakeholders, building management, and service providers.
• Order, maintain, and track office supplies, equipment, shared resources, and common-area materials.
• Manage relationships with building management, facility contacts, service vendors, and office support providers.
• Coordinate mail, shipping, deliveries, receiving, and related office logistics.
• Ensure conference rooms, shared spaces, reception areas, and common areas remain organized, functional, and ready for use.
• Support company events, meetings, employee activities, and onsite engagement needs, including room setup, catering coordination, materials, and technology readiness.
• Maintain office safety and security procedures, including visitor practices, access coordination, emergency information, and workplace readiness.
• Coordinate visitor access, reception activities, guest support, and onsite communication in a professional and customer-focused manner.
• Provide Tier 1 and Tier 2 desktop support for employees, including onsite troubleshooting, triage, resolution, and service follow-up.
• Configure laptops, monitors, mobile devices, printers, peripherals, and other end-user technology equipment.
• Image, deploy, maintain, and refresh Windows and Mac computers in alignment with TIDI standards and centralized IT processes.
• Troubleshoot hardware, software, printer, Wi-Fi, network connectivity, AV, and meeting-room technology issues.
• Support user-account administration activities in Microsoft 365, Active Directory, and other approved business applications in coordination with IT standards and access-control procedures.
• Support Teams conference rooms, meeting technology, displays, cameras, microphones, and related collaboration tools.
• Coordinate employee onboarding and offboarding technology needs, including equipment preparation, access requests, device recovery, and checklist completion.
• Maintain IT inventory, asset tracking, device records, and assigned equipment documentation for the Buffalo Grove office.
• Escalate complex incidents, requests, security concerns, infrastructure issues, and application problems to centralized IT teams with clear documentation and urgency.
• Document procedures, troubleshooting steps, technical solutions, local office practices, and recurring issues to improve consistency and service quality.
CORE VALUES & GUIDING PRINCIPLES:
• Understands internal and external customers
• Assure a safe work environment
• Encourage individual development Demonstrates teamwork and flexibility/adaptability
• Demonstrates honesty
• Keep our commitments
• Think systemically and ensure constancy of purpose
• Lead with humility and respect every individual
• Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection
Qualifications:
Education & Experience
• Associate degree or bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field preferred; equivalent education and experience may be considered.
• 3+ years of experience in office management, administrative operations, desktop support, help desk support, field support, or a related hybrid office/technology support role.
• Experience supporting office operations, facility coordination, vendor communication, supply management, reception/visitor coordination, and employee meeting or event support.
• Experience providing Tier 1 and Tier 2 desktop support in a Microsoft-based business environment.
• Working knowledge of Microsoft 365, Teams, Windows, macOS, Active Directory, printers, mobile devices, peripherals, Wi-Fi troubleshooting, and conference-room AV technology.
• Experience imaging, deploying, maintaining, and tracking end-user devices and office technology assets.
• Strong customer service, communication, organization, documentation, and follow-through skills.
• Ability to work onsite at the Buffalo Grove, IL office and adjust priorities based on office, employee, visitor, and technology support needs.
Qualifications List
• Service-oriented and professional, with the ability to support employees, leaders, visitors, vendors, and technology partners with urgency and courtesy.
• Able to prioritize and balance facilities, office operations, meeting support, employee requests, and technical support needs throughout the day.
• Demonstrates practical troubleshooting skills across hardware, software, printers, Wi-Fi, AV, Microsoft 365, Teams, Windows, macOS, and mobile devices.
• Understands access-control basics, confidentiality, IT security practices, and the importance of following documented onboarding/offboarding procedures.
• Organized and detail-oriented, with strong documentation habits for assets, procedures, vendors, recurring issues, and service handoffs.
• Able to lift, move, set up, and connect typical office and IT equipment such as laptops, monitors, docking stations, peripherals, and supplies.
• Comfortable escalating issues and partnering with centralized IT, Enterprise Infrastructure, Enterprise Security, Facilities, HR, and external vendors.
• Flexible, dependable, and able to work independently in an onsite office environment while maintaining clear communication with remote teams.
About TIDI Products...
TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI, and, Tijuana, MX. TIDI provides best in class products and service to major healthcare products distributors and users worldwide.
We Support Care Givers and Protect Patients!!
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email WIHR@tidiproducts.com or call 920-751-4300 x 4044.
Equal Opportunity Employer
TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family.
Estimated starting annual base salary pay ranges is $80,000 - $85,000, less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. TIDI Products offers a competitive benefits package to eligible full-time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.