Remote It Help Desk Jobs in Appleton, WI (NOW HIRING)

Referral Details

We greatly appreciate your referral, and we look forward to reviewing the qualifications of the candidate you've recommended. Here's a brief overview of the process: After you've completed this referral form, your recommended candidate will be directed to apply for the specific role through our website. This step is crucial for Wipfli to remain compliant with federal laws and to ensure a fair and transparent selection process. Once their application is received, our Talent Acquisition team will evaluate their qualifications, including how well they align with the requirements of the role and the broader needs of our organization. Your referred candidate will remain in our candidate database for future opportunities, offering them additional chances to become part of our team. As the referrer, your role in the recruitment process is to bring potential talent to our attention. We ask that you refrain from discussing updates on the candidate's status, out of respect for their personal consideration. Our Talent Acquisition team will provide you with a final update once the candidate has been informed of their application status. Throughout this process, we may reach out to you with questions or additional information to ensure a seamless and effective referral experience. Thank you for your invaluable contribution to our recruitment efforts, and we sincerely appreciate your understanding and support throughout this process.

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ResponsibilitiesThe Senior Consultant can work either 100% in person or in a hybrid environment, with office visits as needed, in the Green Bay, WI area. About 15% travel to client locations in WI is required.    The Senior Consultant will develop and implement solutions for clients that are either consultative or technical in nature that provide improvements to the client's business processes and information technology. They will interface regularly with clients and others outside Wipfli.    Responsibilities:   - Act as a level-three escalation resource for complex service desk issues, troubleshooting client technology environments, gathering requirements, diagnosing local network/server/cloud issues, and coordinating with internal SMEs or project teams to drive resolutions  - Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications  - Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that clearly explain technical findings, business impact, priorities, and recommended next steps  - Lead recurring client maintenance and security review discussions by analyzing reports related to stale users and devices, antivirus coverage, security score gaps, auditing/security settings, network equipment, and roadmap progress  - Identify risks, modernization opportunities, and process improvements, present clear and actionable recommendations, and develop solutions  - Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects  - Proactively communicate cost, quality, schedule, and risks to project leader and recommend practical solutions; proactively communicate work plan status with client  - Train and mentor Consultant I's and Consultant II's; delegate and leverage work to enable associate development  - Leads and participates in research and development and foundational efforts to position the team to learn, develop, and deliver innovative solutions to the market Knowledge, Skills and AbilitiesQualifications:  - Bachelor's Degree or an equivalent combination of education and experience  - 7+ years of technology solutions experience in a professional services firm or 10+ years of private industry technology solutions experience with 1+ years in a professional services firm  - Proficiency with Microsoft Azure and Active Directory - Experience working with clients on-site; up to 15% travel to client locations within the U.S  - Possesses or works towards obtaining appropriate advanced certifications  - Demonstrated blend of technical expertise and consultative ability to assess needs and deliver value-driven solutions  - Ability to plan, prioritize, and organize multiple projects under pressure while quickly responding to unexpected events or changing priorities  - Training, support or consulting advisory experience is preferred; experience serving clients in healthcare or financial institutions industries is preferred  Carly Seidl, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect!   #LI-hybrid #LI-CS1Additional DetailsAdditional Details:   Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.   Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com.Employment Type: FULL_TIME