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Remote It Help Desk Jobs in Green Bay, WI (NOW HIRING)

Manager, ITDS Strategy and Governance

Green Bay, WI · On-site +1

$142K/yr

We are seeking an IT Governance Manager with a robust blend of technical expertise, leadership ... Remote | 1920 Libal St, Green Bay, WI 54301 * Hours: Full-Time | 7:30am-4:30pm * FTE Status: 1.0 ...

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... on helping families protect what matters most through life insurance and related financial ... information • Conduct virtual consultations via phone or video conferencing • Assess client ...

Contracts Manager

Appleton, WI · On-site +1

$86.80K - $116.10K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... If you're a talented professional looking to help lead a cutting-edge growing company and seek a ...

Contracts Manager

Appleton, WI · Remote

$91.10K - $121.80K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... If you're a talented professional looking to help lead a cutting-edge growing company and seek a ...

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Remote It Help Desk information

See Green Bay, WI salary details

$12

$22

$32

How much do remote it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it help desk in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Green Bay, WI? The most popular types of It Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Remote It Help Desk jobs in Green Bay, WI? For Remote It Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Green Bay, WI look for? The top searched job categories for Remote It Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Remote It Help Desk jobs? Cities near Green Bay, WI with the most Remote It Help Desk job openings:
Infographic showing various Remote It Help Desk job openings in Green Bay, WI as of May 2026, with employment types broken down into 92% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $46,837 per year, or $22.5 per hour.

Project Coordinator, IT Infrastructure

World Wide Technology

Green Bay, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


World Wide Technology rating

7.7

Company rating: 7.7 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

77th of 204 rated it services


Job description

Eligible Work Locations: Remote - Nationwide, United States


Project Coordinator, IT Infrastructure

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the PMO?

As a Project Coordinator, you will be working on exciting infrastructure driven projects for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year. From employing our methodologies at hundreds of sites to leveraging complete enterprise design services, customers trust our infrastructure experts to assess the technology they have today and design the solutions they need for tomorrow.

Responsibilities:

  • Tracking and understanding documentation deliverables for multiple small IT projects
  • Gather documentation from the customer
  • Assist with or manage the oversight of all aspects of project life cycle to include initiation, planning, execution, controlling and closing; taking project through final implementation
  • Ability to develop and maintain relationships with internal & external stakeholders
  • Demonstrated skill with Microsoft Excel
  • General understanding of project scope, and objectives
  • Basic understanding of project team roles and functions to effectively assist in coordinating activities/tasks
  • Follow best practices and ensure that requirements are met and documented
  • Document project risks, assumptions, and constraints and aid in implementing approved actions and workarounds designed to mitigate project risk events
  • Monitor status of all identified risks in order to minimize the impact of the risks on the project
  • Financial management of project budgets to ensure all budgets, forecasts and costs are measured, tracked and reported for project success
  • Use appropriate tools and techniques to identify and quantify variances
  • Document measurement criteria for success with the help of Project Managers or other Leads
  • Assist in managing changes to the project scope, project schedule, and project costs
  • Ensure that all issues are captured, resolved and that resolutions are documented and communicated
  • Actively participate and/or lead project meetings, and follow up on action items.
  • Provide input regularly for status reports including program portfolio reviews
  • Assume responsibility and coordination for a wide variety of project and/or program related tasks

Qualifications:

  • Bachelor's Degree in Business, IT, or related field or equivalent experience
  • 2+ years of IT Project Coordination/Project Management experience required
  • Experience supporting external customers in a professional services and/or managed services environment
  • Exposure to Infrastructure technology projects and project management
  • Experience working as an IT project coordinator or similar role
  • Advanced Skills in MS Office applications including Excel, Word, SharePoint, Smartsheet and Outlook
  • Experience with Multisite hardware deployments
  • Experience with MS Project
  • Experience with financial processes; ability to understand, analyze and create financial reports
  • Understanding of project management industry standard framework and the development life cycle
  • Ability to work independently and aggressively track project timelines
  • Experience with T-scheduling for planning, monitoring, and controlling of project timelines, making sure projects are completed on time & within budget
  • Excellent documentation skills and attention to detail
  • Ability to effectively communicate well with customers and co-workers (written, verbal, and presentation)
  • Strong team building skills
  • Excellent problem solving skills

Want to learn more about Infrastructure Services? Check us out on our platform:https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all
full-time employees:

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $51,600.00 to $64,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please emailtaposting@wwt.com.


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