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On Call It Help Desk Jobs in Green Bay, WI (NOW HIRING)

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

This is a technical staff position responsible for providing first-line Information Technology ... Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra ...

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... Participation in on call rotation during weeknights and weekends to support production facilities.

Robinson

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... Participation in on call rotation during weeknights and weekends to support production facilities.

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Information Technology Opening Date: 05/11/2026 Closing Date: 5/25/2026 11:59 PM Central Come join ... on-call rotation, works overtime and extra hours as required. Other Job Functions • Works on ...

M2 Logistics

IT Solutions Consultant

Green Bay, WI · On-site

Description As the IT Solutions Consultant for M2 Technology, you will be an integral part of a ... Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a ...

Grainger

Manager, IT Operations

Green Bay, WI

Under limited supervision, manages IT Operations and the help desk support team and provides user support for computer systems and application software. As a liaison between the IT team and business ...

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On Call It Help Desk information

See Green Bay, WI salary details

$12

$19

$26

How much do on call it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call it help desk in Green Bay, WI is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between On Call It Help Desk vs Help Desk Technician?

AspectOn Call It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, available after hoursOn-site or remote, standard business hours
Employer UsageIT support companies, internal IT departmentsCorporate, healthcare, education sectors
Search IntentAfter-hours support, on-call IT helpDay-to-day troubleshooting, user support

On Call It Help Desk roles focus on providing support outside regular hours, often requiring on-call availability, while Help Desk Technicians handle daily user issues during standard hours. Both roles require similar certifications and work in similar environments, but differ mainly in scheduling and scope of support.

What are the most commonly searched types of It Help Desk jobs in Green Bay, WI? The most popular types of It Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for On Call It Help Desk jobs? Cities near Green Bay, WI with the most On Call It Help Desk job openings:
On Call It Help Desk jobs near you

Help Desk Analyst

City of Appleton

Appleton, WI • On-site

$24.07 - $33.70/hr

Full-time

Posted 18 days ago

Job description

Job Description Come join the City of Appleton. Here at the City, you'll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are.

Come join our team-you belong here. This is a technical staff position responsible for providing first-line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues.

Work is performed under the general supervision of the Deputy Director of Information Technology. Examples of Duties Essential Job Functions Provides technical assistance with software and hardware problems on PC, Copiers/Printers, network, mobile devices, phone and voice mail systems. Forwards requests for service to appropriate department staff if necessary.

Enters and tracks calls for support into the help desk software. Assists in producing and maintaining procedural documentation. Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.

Other Job Functions Works on special projects as assigned. Typical Qualifications Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or any equivalent combination of education, experience and training which provides the following knowledge, abilities and skills: Knowledge of personal computers, peripherals, communication networks, and associated hardware and software. Ability to troubleshoot and analyze problems and take appropriate action.

Ability to handle multiple problems and projects. Ability to operate computer and related equipment and instruct people in their use. Ability to lift 50 pounds.

Ability to maintain confidentiality. Ability to establish and maintain effective working relationships with other employees and the public. Ability to work effectively in a team setting.

Ability to understand and carry out complex oral and/or written instructions. Ability to work effectively with minimal supervision and conform to deadlines. Ability to sustain prolonged visual concentration.

Ability to communicate effectively both orally and in writing. Ability to work occasional nights or weekends. Possess and maintain a valid Wisconsin driver's license.

Supplemental Information Competencies Communication Customer Focus Handling Difficult People Problem Solving Adaptability/Flexibility To learn more about these competencies click here

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