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Entry Level It Help Desk Jobs in Green Bay, WI (NOW HIRING)

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

This is a technical staff position responsible for providing first-line Information Technology ... Enters and tracks calls for support into the help desk software. Assists in producing and ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Information Technology Opening Date: 05/11/2026 Closing Date: 5/25/2026 11:59 PM Central Come join ... help desk software. • Assists in producing and maintaining procedural documentation. • ...

Oconto County (WI)

IT Support Technician

Oconto, WI · On-site

$25.37/hr

Description SUMMARY Entry-level technical support and customer service work assisting in the ... Provides help desk support. Assists Senior Client Tech in technology assessment pertaining to ...

GB Packaging

IT Intern

Green Bay, WI · On-site

$14.50 - $19.50/hr

The IT Intern will provide technical support for company-issued hardware, software, and network ... the ability to perform entry-level troubleshooting tasks • Microsoft or other industry ...

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Entry Level It Help Desk information

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How much do entry level it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it help desk in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

Is helpdesk a good entry-level job?

An entry-level IT Help Desk position is considered a good starting point for those interested in IT careers, as it provides foundational technical skills, customer service experience, and exposure to troubleshooting hardware and software issues. It often requires basic knowledge of operating systems, networking, and common tools like ticketing systems, making it accessible for beginners. This role can lead to more advanced IT positions with experience and additional certifications.

What is the easiest entry-level IT job to get?

An entry-level IT help desk position is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical knowledge, good communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and the role involves troubleshooting hardware and software issues in a support environment. These jobs usually have lower experience requirements and serve as a stepping stone into the IT field.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are the most commonly searched types of It Help Desk jobs in Green Bay, WI? The most popular types of It Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Entry Level It Help Desk jobs in Green Bay, WI? For Entry Level It Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Green Bay, WI look for? The top searched job categories for Entry Level It Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Entry Level It Help Desk jobs? Cities near Green Bay, WI with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Green Bay, WI as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 74% Physical, 6% Hybrid, and 20% Remote job distribution, with an average salary of $46,837 per year, or $22.5 per hour.

Help Desk Analyst

City of Appleton

Appleton, WI • On-site

$24.07 - $33.70/hr

Full-time

Posted 18 days ago

Job description

Job Description Come join the City of Appleton. Here at the City, you'll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are.

Come join our team-you belong here. This is a technical staff position responsible for providing first-line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues.

Work is performed under the general supervision of the Deputy Director of Information Technology. Examples of Duties Essential Job Functions Provides technical assistance with software and hardware problems on PC, Copiers/Printers, network, mobile devices, phone and voice mail systems. Forwards requests for service to appropriate department staff if necessary.

Enters and tracks calls for support into the help desk software. Assists in producing and maintaining procedural documentation. Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.

Other Job Functions Works on special projects as assigned. Typical Qualifications Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or any equivalent combination of education, experience and training which provides the following knowledge, abilities and skills: Knowledge of personal computers, peripherals, communication networks, and associated hardware and software. Ability to troubleshoot and analyze problems and take appropriate action.

Ability to handle multiple problems and projects. Ability to operate computer and related equipment and instruct people in their use. Ability to lift 50 pounds.

Ability to maintain confidentiality. Ability to establish and maintain effective working relationships with other employees and the public. Ability to work effectively in a team setting.

Ability to understand and carry out complex oral and/or written instructions. Ability to work effectively with minimal supervision and conform to deadlines. Ability to sustain prolonged visual concentration.

Ability to communicate effectively both orally and in writing. Ability to work occasional nights or weekends. Possess and maintain a valid Wisconsin driver's license.

Supplemental Information Competencies Communication Customer Focus Handling Difficult People Problem Solving Adaptability/Flexibility To learn more about these competencies click here

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