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Help Tech Chat Support Jobs in Green Bay, WI (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Appleton, WI · On-site

$30.45 - $35.26/hr

... technology across the site. * Address walk-up support requests and service desk issues with a ... help desk, desktop support, or site support roles. * Working knowledge of Microsoft Windows ...

TEKsystems

It Support Analyst

De Pere, WI

$30 - $36/hr

This role combines traditional IT support responsibilities with endpoint management, device ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

It Support Analyst

De Pere, WI

$30 - $36/hr

This role combines traditional IT support responsibilities with endpoint management, device ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

IT Site Support Specialist

Little Chute, WI

$20 - $35/hr

Experience providing Help Desk, Service Desk, or Technical Support in a professional environment ... Experience supporting enterprise IT environments. What We're Looking For We're looking for someone ...

New

TEKsystems

IT Site Support Specialist

Little Chute, WI

$20 - $35/hr

Experience providing Help Desk, Service Desk, or Technical Support in a professional environment ... Experience supporting enterprise IT environments. What We're Looking For We're looking for someone ...

New

U.S. Navy

IT Support Specialist

Manitowoc, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Brillion, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Freedom, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Casco, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Two Rivers, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Appleton, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Green Bay, WI

Help Tech Chat Support information

See Green Bay, WI salary details

$26.3K

$42.3K

$64.2K

How much do help tech chat support jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help tech chat support in Green Bay, WI is $42,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $45,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Green Bay, WI?

For Help Tech Chat Support jobs in Green Bay, WI, the most frequently searched job titles are:

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The top searched job categories for Help Tech Chat Support jobs in Green Bay, WI are:

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Cities near Green Bay, WI with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you

IT Help Desk Support-Marinette, Wisconsin

Fincantieri Marine Group

Oconto, WI

Full-time

Posted yesterday

New

Job description

Job Description
Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice , constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.
Domestic travel may be required.
Essential Functions
  • Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues. Utilize Service Now - help desk ticket tracking system
  • Manage and resolve incidents by tracking and documenting tickets in an ITSM system
  • Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
  • Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
  • Other duties as assigned

Requirements
Required Skills
  • Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
  • Experience working within an IT ticketing system (ServiceNow preferred)
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
  • Must have strong Microsoft Office Suite computer skills
  • Must have strong organizational, time management, written and verbal communication skills
  • Must have ability to maintain confidentiality and a professional demeanor
  • Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience
  • Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
  • Two Years of IT Help Desk or IT Support Services environment experience preferred
  • Have or are willing to obtain A+ certification

Competencies
Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:
  • Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
  • Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
  • Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
  • Social Connection: Collaborate, communicate, and value diversity and inclusion.

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.
Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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