Remote Junior Help Desk Technician Jobs in Green Bay, WI

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: 100% Remote with nearly 100% business travel domestically

Reports to: Regional Service Manager

Standard Schedule: Monday - Friday, 8 a.m. - 5 p.m. CST with one-hour Lunch

FLSA Status: Non-exempt/Hourly

Compensation: $27 - $46 per hour

Job Responsibility: The Service Technician–Electrician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electrical and some mechanical components on Koenig & Bauer printing presses including pneumatic circuits as well as various peripheral equipment such as Lithec, Baldwin, Technotrans, Harris and Bruno, and BDT. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.

Essential Duties and Responsibilities:

• Troubleshoot electrical and mechanical components including pneumatic circuits on Koenig & Bauer presses and peripheral equipment.
• Operate varies models and sizes of printing presses in order to diagnose performance issues.
• Use the multi-meter and read schematics.
• Pull cables and make the connection on electrical panel and component using special crimp tool and approved connectors.
• Troubleshoot problems via software.
• Program part/ module on site.
• Change/ adjust parameter in for example Mentor or frequency converter.
• Change and adjust potentiometer and motor for axis like printing pressure or circumferential register.
• Troubleshoot peripheral equipment like Lithec, Baldwin, Technotrans, Harris and Bruno, BDT, etc.
• Contact Koenig & Bauer Germany about machine specific problems and software.
• Adjust sensors and switches per setting instruction.
• Work on down presses.
• Work on different style washing equipment, adjusting program, air pressure to optimize washing result.
• Open stripped bolts and performing smaller mechanical jobs.
• Work on perfector, plate cylinder direct drive, fully automatic feeder, etc.
• Use a scope to monitor power fluctuations.
• Troubleshoot Arcnet and CS31 bus issues.
• Troubleshoot safety circuit with all the safety relays, stop lock and emergency buttons, safety bars and gates and changing relays and buttons.
• Troubleshoot remote maintenance or install internet-based maintenance.
• Install software updates, including control console (both HDD), all PLC’s, Active I/O, AK40, Mentor 2, Mentor MP, A11, FU’s, etc.
• Troubleshoot software issues.
• Troubleshoot complex electrical and pneumatic issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Remote Maintenance, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
• Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and KBA Parts Department in the procurement of parts, working with the customer and KBA Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with KBA Warehouse and Service in the arrangement of any special tools needed for the job.
• Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
• Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
• Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
• Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
• Performs other related job responsibilities as necessary based on business needs.

Required Qualifications:

Education: High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing, or industrial/plant maintenance.

Experience: Minimum one to two year related work experience in printing, press manufacturing, industrial/plant maintenance, or other related technical field.

Computer Skills: Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets.

Knowledge, Abilities, and Interpersonal Skills:

• Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screwdrivers.
• Ability to read electrical schematics and mechanical CAD drawings.
• Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software.
• Good customer service skills with attentive listening, ability to ask the right questions for clarification, and prompt response.
• Good verbal communication skills including the ability to communicate complex technical information to people with varying degrees of technical knowledge and ability.
• Collaborative team member with the ability to build strong interpersonal relationships with external customers and other internal resources such as Service, Parts, Remote Maintenance, Travel, and other functional areas.
• Ability and willingness to travel nearly 100% with frequent air travel domestically and some international for training, consecutive overnight stays, and some evening and weekends as deemed necessary for business to accommodate customer.
• Valid motor vehicle license.
• Ability to meet the physical demands of the job including continuous (more 5.6 hours daily) standing; working with hands; exposure to dust, fumes; and equipment/machinery noise; and frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at NA-HR@koenig-bauer.com or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.

Benefits

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident

Long-Term Care Plans

Years-of-Service Bonus Plan

Educational Assistance