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Remote Junior Help Desk Technician Jobs (NOW HIRING)

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket ...

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and facilitating their resolution. The role involves contacting technicians, logistics, and field managers for updates to ...

MetroSys

Help Desk Technician

Tampa, FL · Remote

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...

New

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...

New

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

PSI (Proteam Solutions)

Help Desk Technician-Remote

$20.50 - $27.75/hr

PSI (Proteam Solutions) is a company seeking a Help Desk Technician to provide support for customers and end users of services. The role involves diagnosing problems, guiding users through ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

WarrCloud

IT Help Desk Technician

Why Join Us? * 100% Remote opportunity * Competitive salary + annual bonus * Stock Options * Health ... as a Help Desk Technician or IT customer service support role. * Strong knowledge of computer ...

New

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery ... develop junior technicians. • Focus on continuous professional development in the technology ...

Makpar

Junior Help Desk Support Agent (Bilingual-Spanish)

$17.50 - $22.25/hr

Makpar has an exciting opportunity for a bilingual Spanish-speaking Junior Help Desk Support Agent ... The team works under supervision and supports engineers, system administrators, technicians, and ...

Makpar

Junior Help Desk Support Agent (Bilingual-Spanish)

$17.50 - $22.25/hr

Makpar has an exciting opportunity for a bilingual Spanish-speaking Junior Help Desk Support Agent ... The team works under supervision and supports engineers, system administrators, technicians, and ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within ... Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services Server ...

Trilon

Help desk Technician

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... Basic understanding of networking, remote connectivity, and VPN troubleshooting * Excellent ...

Marathon Health

Senior Help Desk Technician

$30 - $35/hr

Learn more at marathon.health ABOUT THE JOB The Senior Help Desk Tech provides advanced technical ... Experience training or mentoring junior IT staff * Experience working in acustomer-facing role ...

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Remote Junior Help Desk Technician information

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How much do remote junior help desk technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote junior help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a remote junior help desk technician?

A Remote Junior Help Desk Technician is an entry-level IT professional who provides technical support and troubleshooting assistance to users, typically via phone, email, or chat, while working from a remote location. They handle basic issues such as password resets, software installation, and connectivity problems, escalating more complex issues to senior staff. This role is ideal for those starting their career in IT, as it offers valuable hands-on experience with various technologies and customer service skills. Remote positions allow technicians to support users from different locations, making flexibility and clear communication essential.

What are the key skills and qualifications needed to thrive as a remote junior help desk technician, and why are they important?

To thrive as a Remote Junior Help Desk Technician, you need foundational IT knowledge, troubleshooting abilities, and usually a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important for daily tasks. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues remotely. These skills ensure prompt, clear support and maintain user productivity in a remote environment.

What are some common challenges faced by remote junior help desk technicians, and how can they be overcome?

Remote Junior Help Desk Technicians often face challenges such as troubleshooting technical issues without being physically present, managing multiple support tickets simultaneously, and maintaining clear communication with users and team members. To overcome these challenges, it's important to develop strong problem-solving skills, utilize remote access tools effectively, and stay organized with ticketing systems. Regular check-ins with colleagues and proactive communication can also help ensure that issues are resolved efficiently and users feel supported.

What is the difference between Remote Junior Help Desk Technician vs Remote IT Support Specialist?

AspectRemote Junior Help Desk TechnicianRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, troubleshooting, user supportNetwork, hardware, software support, more technical tasks
Employer UsageIT service providers, small to medium businessesLarge corporations, managed service providers

The Remote Junior Help Desk Technician typically handles basic user support and troubleshooting, requiring foundational certifications like CompTIA A+. In contrast, the Remote IT Support Specialist often performs more advanced technical tasks, including network and hardware support, and may hold additional certifications. Both roles are remote, serve similar industries, and focus on IT support, but the Specialist role involves a broader skill set and more complex responsibilities.

More about Remote Junior Help Desk Technician jobs

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States with the most job openings for Remote Junior Help Desk Technician jobs include:

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The top searched job categories for Remote Junior Help Desk Technician jobs are:

Remote Junior Help Desk Technician jobs near you
Infographic showing various Remote Junior Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

ACI Infotech

Remote

$20.50 - $27.75/hr

Full-time

Re-posted 23 days ago

Job description

Role: Help Desk Technician
Duration: 9+ Months
Mode: Remote
Scope of work:
  • Answering phone calls, working tickets, and responding to chats related to the UPN Project
  • Document issues using the CA ticket system
  • Identify and report trends related to the UPN Project
  • Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project

Required skills and experience:
  • Minimum 3 years of large volume technical call center experience
  • Minimum 3 years of technical background focusing on troubleshooting common computer issues
  • Minimum 3 years of customer service experience in a technical support environment
  • Possesses critical thinking and root-cause analysis skills
  • Ability to stay on task
  • Experience supporting Microsoft 365 and OneDrive
  • Experience supporting MFA (Multi-Factor Authentication)
  • Experience using a ticketing system to track work
  • Ability to take phone calls and wear a headset for long periods of time
  • Ability to communicate effectively through written communications

Apply