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Remote Junior Help Desk Technician Jobs (NOW HIRING)

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Trilon Group

Help desk Technician

$23 - $30/hr

Help desk Technician Department: IT Employment Type: Full Time Location ... Remote- USA Compensation: $23.00 - $30.00 / hour Description Trilon is building a supercharged ...

Marathon Health

Senior Help Desk Technician

$30 - $35/hr

Learn more at marathon.health ABOUT THE JOB The Senior Help Desk Tech provides advanced technical ... Experience training or mentoring junior IT staff * Experience working in a customer-facing role ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

  • Medical

  • Retirement

  • PTO

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Technician to join our team. This role is responsible for providing technical support to end users ... Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

  • Medical

  • Retirement

  • PTO

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Technician to join our team. This role is responsible for providing technical support to end users ... Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office ...

Addison Group

Helpdesk Technician

San Angelo, TX · Remote

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Help Desk Technician Position Type: Contract Location: San Angelo, TX (100% Onsite) Pay Rate Range: $20.00 - $24.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer-focused and tech-savvy Help Desk Technicians to provide remote support to retail store locations ...

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Remote Junior Help Desk Technician information

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How much do remote junior help desk technician jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote junior help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Junior Help Desk Technician vs Remote IT Support Specialist?

AspectRemote Junior Help Desk TechnicianRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, troubleshooting, user supportNetwork, hardware, software support, more technical tasks
Employer UsageIT service providers, small to medium businessesLarge corporations, managed service providers

The Remote Junior Help Desk Technician typically handles basic user support and troubleshooting, requiring foundational certifications like CompTIA A+. In contrast, the Remote IT Support Specialist often performs more advanced technical tasks, including network and hardware support, and may hold additional certifications. Both roles are remote, serve similar industries, and focus on IT support, but the Specialist role involves a broader skill set and more complex responsibilities.

What are some common challenges faced by remote junior help desk technicians, and how can they be overcome?

Remote Junior Help Desk Technicians often face challenges such as troubleshooting technical issues without being physically present, managing multiple support tickets simultaneously, and maintaining clear communication with users and team members. To overcome these challenges, it's important to develop strong problem-solving skills, utilize remote access tools effectively, and stay organized with ticketing systems. Regular check-ins with colleagues and proactive communication can also help ensure that issues are resolved efficiently and users feel supported.

What is a remote junior help desk technician?

A Remote Junior Help Desk Technician is an entry-level IT professional who provides technical support and troubleshooting assistance to users, typically via phone, email, or chat, while working from a remote location. They handle basic issues such as password resets, software installation, and connectivity problems, escalating more complex issues to senior staff. This role is ideal for those starting their career in IT, as it offers valuable hands-on experience with various technologies and customer service skills. Remote positions allow technicians to support users from different locations, making flexibility and clear communication essential.

What are the key skills and qualifications needed to thrive as a remote junior help desk technician, and why are they important?

To thrive as a Remote Junior Help Desk Technician, you need foundational IT knowledge, troubleshooting abilities, and usually a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important for daily tasks. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues remotely. These skills ensure prompt, clear support and maintain user productivity in a remote environment.
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Remote Junior Help Desk Technician jobs near you
Infographic showing various Remote Junior Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician - REMOTE

Capitol Recruiters Inc.

Washington, DC • Remote

$50K - $80K/mo

Full-time

Re-posted 5 days ago

Job description

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff. Available shifts: Wednesday - Sunday 3:30 pm - 12 am Saturday - Monday 11:30pm - 1pm Saturday - Wednesday 7am - 3:30pm Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner. Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline. Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials. Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required. Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management. Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills. Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills. Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.

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