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Remote 2Nd Shift Help Desk Technician Jobs (NOW HIRING)

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide ... Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

... Technician to join our team. This role is responsible for providing technical support to end users ... Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office ...

New

A+ Consulting, Inc.

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

... remote IT services or assist in the delivery of higher level services. This is a 2nd or 3rd shift ... Act as a point of escalation for Technicians, providing guidance on complex cases and best ...

A+ Consulting, Inc.

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

... remote IT services or assist in the delivery of higher level services. This is a 2nd or 3rd shift ... Act as a point of escalation for Technicians, providing guidance on complex cases and best ...

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Remote 2Nd Shift Help Desk Technician information

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How much do remote 2nd shift help desk technician jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote 2nd shift help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a Remote 2nd Shift Help Desk Technician do?

A Remote 2nd Shift Help Desk Technician provides technical support to users during the second shift, typically in the afternoon and evening hours. They troubleshoot hardware, software, and network issues remotely, often using phone, chat, or remote desktop tools. Their responsibilities include responding to service requests, documenting issues, resolving problems, and escalating complex cases as needed. This role is essential for organizations that operate outside regular business hours or have users in multiple time zones.

What are some common challenges faced by Remote 2nd Shift Help Desk Technicians, and how can they be managed effectively?

Remote 2nd Shift Help Desk Technicians often encounter unique challenges such as working independently during off-peak hours, handling urgent issues with limited in-person support, and maintaining clear communication across dispersed teams. To manage these challenges, technicians should develop strong problem-solving skills, leverage remote collaboration tools, and proactively document their work for seamless handovers. Building a routine and maintaining regular check-ins with team members also helps foster connection and ensure consistent service quality.

What are the key skills and qualifications needed to thrive as a Remote 2nd Shift Help Desk Technician, and why are they important?

To thrive as a Remote 2nd Shift Help Desk Technician, you need strong troubleshooting abilities, a solid understanding of computer systems and networking, and typically an associate degree or relevant IT certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure timely and effective technical support, maintaining high user satisfaction during less traditional work hours.

What is the difference between Remote 2Nd Shift Help Desk Technician vs Remote 2Nd Shift Technical Support Specialist?

AspectRemote 2Nd Shift Help Desk TechnicianRemote 2Nd Shift Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, troubleshooting, user supportTechnical issue resolution, system diagnostics
Industry UsageIT support, customer serviceIT support, technical troubleshooting

The Remote 2Nd Shift Help Desk Technician primarily handles user support and troubleshooting, while the Remote 2Nd Shift Technical Support Specialist focuses more on diagnosing technical issues and system diagnostics. Both roles require similar certifications and work in IT support environments, but their daily tasks differ slightly based on the technical complexity and customer interaction involved.

What cities are hiring for Remote 2Nd Shift Help Desk Technician jobs? Cities with the most Remote 2Nd Shift Help Desk Technician job openings:
What are the most commonly searched types of Remote Help Desk Technician jobs? The most popular types of Remote Help Desk Technician jobs are:
What states have the most Remote 2Nd Shift Help Desk Technician jobs? States with the most job openings for Remote 2Nd Shift Help Desk Technician jobs include:
Remote 2Nd Shift Help Desk Technician jobs near you
Infographic showing various Remote 2Nd Shift Help Desk Technician job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

ACI Infotech

Remote

$20.50 - $27.75/hr

Full-time

Re-posted 18 days ago

Job description

Role: Help Desk Technician
Duration: 9+ Months
Mode: Remote
Scope of work:
  • Answering phone calls, working tickets, and responding to chats related to the UPN Project
  • Document issues using the CA ticket system
  • Identify and report trends related to the UPN Project
  • Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project

Required skills and experience:
  • Minimum 3 years of large volume technical call center experience
  • Minimum 3 years of technical background focusing on troubleshooting common computer issues
  • Minimum 3 years of customer service experience in a technical support environment
  • Possesses critical thinking and root-cause analysis skills
  • Ability to stay on task
  • Experience supporting Microsoft 365 and OneDrive
  • Experience supporting MFA (Multi-Factor Authentication)
  • Experience using a ticketing system to track work
  • Ability to take phone calls and wear a headset for long periods of time
  • Ability to communicate effectively through written communications

Apply