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Help Tech Chat Support Jobs in Madison, WI (NOW HIRING)

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations. Reports to ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations. Reports to ...

Wisconsin

IT Help Desk Specialist II

Madison, WI · On-site

The IT Help Desk Specialist will work onsite providing help desk support to both onsite and remote users. Key Job Responsibilities: HELP DESK AND WORKSTATION MANAGEMENT * Provide high-quality ...

CERTCO INC

IT Support Analyst

Fitchburg, WI · On-site

Description IT Systems Analyst - Join a Modernizing IT Team at Certco, Inc. Location: Madison, WI ... Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. * Participate in ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Conduct call, chat, and interaction reviews to reinforce service quality and elevate client ... Technology, AI, and Innovation * Lead adoption and effective use of client support technologies ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Conduct call, chat, and interaction reviews to reinforce service quality and elevate client ... Technology, AI, and Innovation * Lead adoption and effective use of client support technologies ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Conduct call, chat, and interaction reviews to reinforce service quality and elevate client ... Technology, AI, and Innovation * Lead adoption and effective use of client support technologies ...

Diamond Assets

IT Support Specialist 2

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of the Level 1 specialists, helping them grow their technical ...

Diamond Assets

IT Support Specialist 2

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of the Level 1 specialists, helping them grow their technical ...

Diamond Assets

IT Support Specialist 2

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... Mentor, train, and review the work of the Level 1 specialists, helping them grow their technical ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Madison, WI

Help Tech Chat Support information

See Madison, WI salary details

$27.2K

$43.8K

$66.5K

How much do help tech chat support jobs pay per year?

As of Jul 13, 2026, the average yearly pay for help tech chat support in Madison, WI is $43,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $47,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Madison, WI? For Help Tech Chat Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Madison, WI look for? The top searched job categories for Help Tech Chat Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Help Tech Chat Support jobs? Cities near Madison, WI with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

IT Help Desk Technician

Summit Golf Brands

Barneveld, WI • On-site

$40K - $55K/yr

Full-time

Posted 17 days ago

Job description

Job Title: Help Desk Technician
Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily business operations.
Reports to: IT Manager
Duties/Responsibilities:
  • Serve as the first point of contact for all IT support requests submitted via phone, email, or ticketing system, ensuring prompt acknowledgment and resolution.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral issues for end users across the organization.
  • Set up, configure, and deploy desktops, laptops, printers, and other end-user equipment for new hires and equipment refreshes.
  • Create, manage, and disable user accounts and access in Active Directory, Microsoft 365, and other business applications per established provisioning procedures.
  • Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system.
  • Escalate unresolved or complex technical issues to senior IT staff in a timely manner with thorough documentation of steps already taken.
  • Assist with maintaining IT asset inventory, including tracking hardware lifecycle and software license compliance.
  • Support onboarding and offboarding processes by coordinating equipment and account setup or deactivation.
  • Contribute to the creation and maintenance of IT knowledge base articles and end-user guides.
  • Maintain a professional, service-oriented attitude and follow up with users to ensure issues are fully resolved.

Required Skills/Abilities:
  • Basic understanding of Windows 10/11 operating systems, Microsoft 365 applications (Outlook, Teams, Word, Excel), and common business software.
  • Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Ability to clearly communicate technical information to non-technical users in a patient and professional manner.
  • Strong problem-solving skills with the ability to prioritize and manage multiple open issues simultaneously.
  • Eagerness to learn, follow established processes, and adhere to IT documentation standards.
  • Attention to detail and commitment to accurate recordkeeping in ticketing and asset management systems.
  • Ability to lift and move IT equipment (up to 50 lbs.) and work in various physical environments as needed.
  • Familiarity with AI tools and platforms (e.g., Claude.ai or similar) is a plus, particularly for supporting end users who are adopting AI-assisted workflows.

Education and Experience:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field -- OR -- equivalent hands-on experience or technical certifications (e.g., CompTIA A+).
  • 1-3 year(s) of experience in a help desk, IT support, or desktop support role.
  • Experience with a ticketing or service management system is a plus.
  • Familiarity with Active Directory and Microsoft 365 administration basics is preferred. Experience working with SharePoint for documentation and knowledge management is a plus.
  • A positive, team-first attitude and willingness to grow within a collaborative IT team environment.

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