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Help Tech Chat Support Jobs in Stevens Point, WI

Pointe Precision

IT HELP DESK/ANALYST

Plover, WI · On-site

$40K - $55K/yr

We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager ...

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Help Tech Chat Support information

See Stevens Point, WI salary details

$26.2K

$42.2K

$64.1K

How much do help tech chat support jobs pay per year?

As of Jul 14, 2026, the average yearly pay for help tech chat support in Stevens Point, WI is $42,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Stevens Point, WI? For Help Tech Chat Support jobs in Stevens Point, WI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Stevens Point, WI look for? The top searched job categories for Help Tech Chat Support jobs in Stevens Point, WI are:
What cities near Stevens Point, WI are hiring for Help Tech Chat Support jobs? Cities near Stevens Point, WI with the most Help Tech Chat Support job openings:
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IT HELP DESK/ANALYST

IT HELP DESK/ANALYST

Pointe Precision

Plover, WI • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Position Summary:

We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager to learn, develop technical skills, and grow within a hands-on IT environment.

You will be the first point of contact for technical support and will gain exposure to a wide range of systems including desktops, servers, networking, and enterprise applications. Training and mentorship will be provided.

This is a fully onsite position, allowing for hands-on experience with systems and direct interaction with end users.

Responsibilities:

  • Serve as the first point of contact for IT support requests (phone, email, ticketing system, and in-person)
  • Troubleshoot hardware and software issues on:
  • PCs, laptops, printers, and mobile devices
  • Set up and deploy new equipment for employees
  • Create, modify, and disable user accounts
  • Install and update software
  • Document issues and resolutions
  • Assist with IT projects and system improvements
  • Work with vendors to resolve technical issues

Additional Opportunities (Training Provided):

  • Support and provide back-up in other areas of Information Technology as necessary.
  • Assist with system and network administration tasks, including but not limited to backups, database support, installing software, systems upgrades, patches, and processing user requests.
  • Other duties as may be necessary to fulfill the responsibilities of this position.

Qualifications:

  • Associate’s degree in IT, Computer Science, or related field
  • Strong interest in IT and technology
  • Good problem-solving skills and attention to detail
  • Strong communication and customer service skills
  • Ability to work independently and as part of a team

Basic Technical Knowledge Required:

  • Knowledge of:
    • Windows 10/11
    • MS Office (Word, Excel, Outlook, PowerPoint, OneNote)
  • Basic understanding of networking concepts (IP Addressing, DHCP)

Nice to Have (Will Train)

  • Active Directory / user account management
  • PowerShell or scripting
  • VMware or virtualization concepts
  • Cisco IOS
  • Visual Studio

You can expect working at Pointe Precision to be challenging, but also exciting and fun. We're constantly exploring new opportunities and investing in new technology so we can promise you'll have plenty of opportunity, and you definitely won't be bored.

An IT Helpdesk/Analyst may need to bend, stoop, and lift to move materials. Spends prolonged periods of time sitting, using a keyboard, and telephone. Some exposure to noise on shop floor. May be required to lift, carry or push up to 40 pounds. Some exposure to oils and solvents. Work is performed largely in a pleasant office environment with minimal chance for personal injury. Frequent mental and visual concentration for computer usage and calculations. Work hours are normally during regular business hours with occasional unscheduled overtime as required. Completed confidentiality agreement will be required.

Pointe Precision offers a full benefit package including:
- Health, Dental and Vision Insurance
- Short & Long Term Disability
- Employer paid Life and AD&D Insurance
- 401(k) Plan with Company Match
- Tuition Reimbursement
- Medical and Dependent Care Reimbursement Accounts
- Paid Vacation and Holidays


Pointe Precision Inc. is an equal employment opportunity and affirmative action employer. Pointe Precision is dedicated to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, disability, age and any other legally protected class. Pointe Precision, Inc. encourages women, veterans and minorities to apply.



This is an onsite position working Monday - Friday, 8am - 4pm.