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Help Tech Chat Support Jobs in Stevens Point, WI

Solarus

Tech Support Specialist

Wisconsin Rapids, WI · On-site

$15/hr

ech Support Specialist At Solarus, we rely on knowledgeable professionals to interact with our ... helping customers and driving satisfaction. This position offers the potential for substantial ...

Solarus

Tech Support Specialist

Wisconsin Rapids, WI · On-site

Salary: Starting at $15/hr, DOE ech Support Specialist At Solarus, we rely on knowledgeable ... helping customers and driving satisfaction. This position offers the potential for substantial ...

H&R Block

Block Advisors - Tax Advisor

Waupaca, WI · On-site

Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... You will also be surrounded by colleagues who are committed to helping each other grow and support ...

H&R Block

Block Advisors - Tax Advisor

Manawa, WI · On-site

Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... You will also be surrounded by colleagues who are committed to helping each other grow and support ...

Liberty Tire Recycling

Driver Helper

Auburndale, WI · On-site

With innovative tools, technologies and processes, Liberty Tire is a revolutionary American ... Help maintain a clean and organized work environment, including the truck bed. * Provide support to ...

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Help Tech Chat Support information

See Stevens Point, WI salary details

$26.2K

$42.2K

$64.1K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in Stevens Point, WI is $42,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Stevens Point, WI? For Help Tech Chat Support jobs in Stevens Point, WI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Stevens Point, WI look for? The top searched job categories for Help Tech Chat Support jobs in Stevens Point, WI are:
What cities near Stevens Point, WI are hiring for Help Tech Chat Support jobs? Cities near Stevens Point, WI with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Onsite Level I Help Desk and Computer/IT Support Technician

Onsite Level I Help Desk and Computer/IT Support Technician

TeamLogic IT

Mosinee, WI • On-site

$17 - $24/hr

Full-time

Posted 20 days ago

Job description

Searching for a workplace that values your work while maintaining a fun and team-oriented environment? Love building relationships, solving problems, helping other businesses succeed, and not having to do the exact same things every day? If so, it sounds like you would be a great fit to join our team!
We are currently seeking a detail-oriented and qualified Tier 1 Help Desk and Computer/IT Support Technician to join our team in a mostly in-office/onsite workplace environment. In this role, you will be responsible for troubleshooting and resolving customer requests submitted via phone/email/help desk portal. Other responsibilities include assisting with operations, projects, and computer support to ensure accurate and timely service delivery exceeding clients' expectations.
About TeamLogic IT of Central Wisconsin
TeamLogic IT of Central Wisconsin opened in September 2020 and is one of 300 Managed Service Provider franchise locations worldwide. Our mission is to create business owner confidence in their IT infrastructure. We help ensure their technology reliably supports their business operations, scales with their growth, and secures the information and intellectual property that powers their business using our depth of experience, proactive management, periodic technical reviews, and best-in-class support and tools.
We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients support experience. Our technician's learn from one another, create smart solutions to resolve challenges, share best practices across the technician community, and foster collaboration among more than 1500 technicians across North America.
Many can solve computer problems; few can solve them and turn people's bad day into a better one. We love doing that daily. By joining our growing team, you can create joy and happiness for customers everyday!
Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Challenging Work in a Pleasant Work Environment
  • On-going Training
  • Competitive Compensation
  • People First Culture

Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues, management, and clients daily.
IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensure company safety and security standards are met.
  • Comply with all company standards and policies.
  • Ask, don't assume.

IT Technician I Requirements:
  • Associate's or bachelor's diploma or degree in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience.
  • Willingness to learn and take constructive criticism without becoming defensive.
  • Excellent customer service skills.
  • Good problem-solving skills.
  • Be positive and proactive.
  • Valid Driver License and ability to drive to customer locations when required.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
  • Experience with server operating systems including Server 2012, Server 2016, and Server 2019.
  • Active Directory knowledge a plus
  • Ninja RMM and Autotask PSA experience a plus

Our ideal candidate has the following qualifications:
  • Minimum of 1 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Possesses strong organizational and time-management skills
  • Results-oriented, self-motivated, energetic, professional, reliable and a team player
  • CompTIA Net+, CompTIA Security+, or MCSA (Microsoft Certified Systems Administrator/Solutions Associate) certification

Job Type: Full-time
Schedule:
  • 8 hour shift
  • Monday to Friday
  • On call

Supplemental Pay:
  • Bonus pay
  • Overtime pay

License/Certification:
  • Driver's License (Required)
  • CompTIA Net+, CompTIA Security+, Kaseya, Datto, Sophos, and/or MCSA, desirable

Compensation: $17.00 - $24.00 per hour
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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