ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in La Crosse, WI (NOW HIRING)

BCForward

Workstation Support Technician

La Crosse, WI · On-site

$24 - $26/hr

... e.g., Help Desk, Applications, Materials Management, etc.) * Assists with end user training as ... Collaborate with other IT Infrastructure areas to manage parts inventory. * Evaluates and processes ...

DLF

Sales Support Specialist

La Crosse, WI · On-site

$22 - $30/hr

As a global leader in high-quality grass seed for agriculture and turf, we're helping create a ... Comfort with technology and strong ability to learn new systems. * Proficient with Microsoft Office ...

DLF

Sales Support Specialist

La Crosse, WI · On-site

$21 - $28.25/hr

As a global leader in high-quality grass seed for agriculture and turf, we're helping create a ... Comfort with technology and strong ability to learn new systems. * Proficient with Microsoft Office ...

La Crosse County

IT SECURITY ANALYST

La Crosse, WI · On-site

$76K - $102K/yr

Provide mentorship and support to help self and others reach full potential. * Recognize and ... Acting as technology partners and consultants for the business. Look for and recommend technology ...

next page

Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in La Crosse, WI

Help Tech Chat Support information

See La Crosse, WI salary details

$26.5K

$42.7K

$64.8K

How much do help tech chat support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for help tech chat support in La Crosse, WI is $42,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $46,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in La Crosse, WI? For Help Tech Chat Support jobs in La Crosse, WI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in La Crosse, WI look for? The top searched job categories for Help Tech Chat Support jobs in La Crosse, WI are:
What cities near La Crosse, WI are hiring for Help Tech Chat Support jobs? Cities near La Crosse, WI with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in La Crosse, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,685 per year, or $20.5 per hour.

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

La Crosse, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

221st of 221 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Aureon employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply