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Help Tech Chat Support Jobs in Madison, WI (NOW HIRING)

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Conduct call, chat, and interaction reviews to reinforce service quality and elevate client ... Technology, AI, and Innovation * Lead adoption and effective use of client support technologies ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Conduct call, chat, and interaction reviews to reinforce service quality and elevate client ... Technology, AI, and Innovation * Lead adoption and effective use of client support technologies ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Conduct call, chat, and interaction reviews to reinforce service quality and elevate client ... Technology, AI, and Innovation * Lead adoption and effective use of client support technologies ...

Younger Enterprise Systems LLC

IT Support Engineer

Madison, WI · On-site

$65K - $85K/yr

  • Medical

  • Retirement

  • PTO

Training & development The IT Support Engineer is responsible for advanced installation ... Service and Helpdesk Support: · Monitor cloud and local backup solutions and troubleshoot failures ...

U.S. Navy

IT Support Specialist

Blanchardville, WI

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Jefferson, WI

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Dane, WI

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Cottage Grove, WI

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Madison, WI

Help Tech Chat Support information

See Madison, WI salary details

$27.2K

$43.8K

$66.5K

How much do help tech chat support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for help tech chat support in Madison, WI is $43,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $47,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Madison, WI? For Help Tech Chat Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Madison, WI look for? The top searched job categories for Help Tech Chat Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Help Tech Chat Support jobs? Cities near Madison, WI with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Customer Support Representative

Johnson Health Tech Companies

Cottage Grove, WI • On-site

$15.25 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

153rd of 488 rated machine equipment manufacturers

Job description

Position Overview
Under the direction of the Technical Support Supervisor, the Customer Support Representative handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities
Provide Outstanding Service to Dealers, Consumers, and Service Providers:
• Maintain good attendance and adherence to schedule.
• Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
• Support multiple queues.
• Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.
• Create parts orders; dispatch service technicians; collect billing information.
• Document and maintain comprehensive customer case records.
• Efficiently utilize tools and resources
• Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.
• Promote a positive and collaborative team atmosphere with co-workers.
• Build and maintain working knowledge of products.
• Complete all required training and ongoing education.
• Other duties as assigned
Requirements
Education:
• Minimum high school diploma or equivalent required
Experience:
• Demonstrated customer service experience required
• Minimum of 1 year call center experience preferred
Other Requirements:
• Working knowledge and experience with Microsoft Office suite or comparable software
• Excellent written and verbal communication skills
• Think critically to analyze and solve problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs
Equal Opportunity Employer, including Veterans and Individuals with Disabilities

What Johnson Health Tech employees say

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