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Help Desk Manager Jobs in Green Bay, WI (NOW HIRING)

Robinson

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Enters and tracks calls for support into the help desk software. Assists in producing and maintaining procedural documentation. Maintains regular punctual and predictable attendance, on-call rotation ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

... help desk software. • Assists in producing and maintaining procedural documentation. • Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as ...

Technology Services LLC

Be Seen First

Operations Manager - Hands-On (IT / MSP)

Green Bay, WI · On-site

$70K - $80K/yr

Own and manage daily help desk operations * Ensure tickets are being responded to and resolved in a timely manner * Hold technicians accountable for performance and follow-through * Improve ticket ...

Grainger

Manager, IT Operations

Green Bay, WI

Under limited supervision, manages IT Operations and the help desk support team and provides user support for computer systems and application software. As a liaison between the IT team and business ...

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$36.5K

$81.5K

$121.1K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Green Bay, WI is $81,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,300.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Green Bay, WI? The most popular types of Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Help Desk Manager jobs in Green Bay, WI? For Help Desk Manager jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Green Bay, WI look for? The top searched job categories for Help Desk Manager jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Help Desk Manager jobs? Cities near Green Bay, WI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Technician

Help Desk Technician

Robinson

De Pere, WI • On-site

$19.25 - $26/hr

Full-time

Posted 20 days ago

Job description

COMPANY OVERVIEW

We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.

Click here to view our Benefits Snapshot

JOB OVERVIEW

As a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you’ll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn’t cooperate, this position is a great fit for you. This position will be required to travel to production facilities in Wisconsin.

ROLE + RESPONSIBILITIES (includes but not limited to)

  • Deliver helpdesk support to office staff and internal users.
  • Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary.
  • Provide first and second level technical support via phone, email and in person for both onsite and remote users.
  • Answer incoming support calls and assist users in real time
  • Set up and onboard new users across the organization, including account creation and system access.
  • Collaborate with the Network Administrator to troubleshoot issues and research solutions.
  • Assist with hardware and software repairs as needed.
  • Order, configure, and deploy domain joined computers, including the installation and management of network printers.
  • Configure, troubleshoot, repair, and replace Android and iPhone mobile devices.
  • Document and develop standard operating procedures.
  • Participation in on call rotation during weeknights and weekends to support production facilities.
  • Troubleshoot and resolve issues across:
    • Windows environments
    • Microsoft 365
    • Networking and VPNs
    • RDP and remote environments
    • VoIP systems (3CX, SIP, call flow issues)
  • Support departmental and cross functional IT projects as assigned.

QUALIFICATIONS

  • Proven experience in a service desk role that supports both internal and external users.
  • Proficient in Microsoft Windows 11 and Office 365 Suite.
  • Quick learner of various computer hardware and software applications.
  • Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones)
  • Ability to install and support application upgrades as needed.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • High attention to detail and accuracy.
  • Strong analytical and problem-solving skills.
  • Clear verbal and written communication, able to explain technical details to non-technical staff and customers.
  • Professional, customer-focused attitude and approach.

PHYSICAL DEMANDS:

  • While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

PREFERRED QUALIFICATIONS

  • 3-5 years of Help Desk or technical support experience preferred.
  • Associate’s degree in information technology, computer science, or related field. Bachelor’s degree preferred.

TRAVEL REQUIREMENTS

Travel to various Robinson locations throughout Northeastern Wisconsin to provide onsite assistance when needed.

At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.

Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.