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Help Desk Manager Jobs in Brookfield, WI (NOW HIRING)

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Ltd. is seeking an experienced Help Desk Technician to provide first-line and second-line technical ... managing and resolving trouble tickets. • Experience supporting Microsoft Windows environments ...

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

Responsibilities : • Identify, manage, escalate, and resolve technical issues in a timely and professional manner • Provide basic to intermediate technical support to clients • Troubleshoot ...

White Lodging

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

... Management.Whether building bridges, stabilizing shorelines, rehabilitating structures, or ... This includes documenting incident tickets within the service desk application, initial triage and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Brookfield, WI

Help Desk Manager information

See Brookfield, WI salary details

$35.5K

$79.3K

$117.9K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Brookfield, WI is $79,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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What are the most commonly searched types of Help Desk jobs in Brookfield, WI?

The most popular types of Help Desk jobs in Brookfield, WI are:

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For Help Desk Manager jobs in Brookfield, WI, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Brookfield, WI are:

What cities near Brookfield, WI are hiring for Help Desk Manager jobs?

Cities near Brookfield, WI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Brookfield, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $79,314 per year, or $38.1 per hour.

Help Desk Technician

Veracity Software Pvt. Ltd.

Milwaukee, WI • On-site

$19.75 - $26.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary:
Veracity Software Pvt. Ltd. is seeking an experienced Help Desk Technician to provide first-line and second-line technical support for City employees and business users. The role involves installing, configuring, troubleshooting, and maintaining desktop applications and hardware while ensuring timely resolution of technical issues and delivering excellent customer service.
Responsibilities:
• provide first-line and second-line technical support for City employees, departments, and business users
• installing, configuring, upgrading, troubleshooting, and maintaining desktop applications, operating systems, hardware, and peripheral devices
• ensuring timely resolution of technical issues and service requests
• serve as a primary point of contact for users experiencing technical difficulties
• diagnosing issues, resolving trouble tickets, escalating complex incidents when necessary
• ensuring excellent customer service throughout the support process
Qualifications:
Required:
• 3+ years of Help Desk, Desktop Support, or Technical Support experience.
• Experience installing, configuring, and upgrading desktop applications.
• Experience troubleshooting hardware, software, and operating system issues.
• Experience managing and resolving trouble tickets.
• Experience supporting Microsoft Windows environments.
• Experience supporting Microsoft Office and productivity applications.
• Experience supporting printers, scanners, and peripheral devices.
• Experience supporting remote users and remote access technologies.
• Experience utilizing ticketing and incident management systems.
• Experience providing technical support in enterprise environments.
• Experience documenting technical issues, resolutions, and procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Strong desktop and application support knowledge.
• Ability to diagnose hardware and software issues.
• Knowledge of Windows operating systems.
• Knowledge of Microsoft Office applications.
• Ability to prioritize and manage multiple support requests.
• Strong documentation and organizational skills.
• Ability to explain technical concepts to non-technical users.
• Strong attention to detail and follow-through.
Preferred:
• Government or Public Sector experience.
• Experience supporting Active Directory environments.
• Experience supporting Microsoft 365.
• Experience supporting remote desktop technologies.
• Experience supporting mobile devices and tablets.
• Experience with ServiceNow, Remedy, Jira Service Management, or similar ticketing systems.
• Experience supporting network connectivity troubleshooting.
• Experience supporting enterprise software applications.
• Technical certifications such as: CompTIA A+, CompTIA Network+, Microsoft Certifications, HDI Support Certifications
Company:
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed. Founded in 2010, the company is headquartered in Iselin, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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