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Help Desk Manager Jobs in Pewaukee, WI (NOW HIRING)

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$20.25 - $27.50/hr

... knowledge management to execute process and resolve issues Qualifications : Required : • ... Help Desk experience • Advanced knowledge in computer, mobile device hardware, and software ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI

$15 - $17/hr

Leverage experience, existing communication channels, and knowledge management to execute process ... Minimum of 2 years of technical Help Desk experience * Advanced knowledge in computer, mobile ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$15 - $17/hr

Leverage experience, existing communication channels, and knowledge management to execute process ... Minimum of 2 years of technical Help Desk experience * Advanced knowledge in computer, mobile ...

Kyyba

Help Desk / Desktop Support Technician

Pewaukee, WI · On-site

$19.50 - $26.50/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI ... The resource will handle PC-side support, hardware troubleshooting, and ticket management. * The ...

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See Pewaukee, WI salary details

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$82K

$121.8K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Pewaukee, WI is $81,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What cities near Pewaukee, WI are hiring for Help Desk Manager jobs? Cities near Pewaukee, WI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you

Help Desk Associate

MILWAUKEE COLLEGE PREPARATORY SCHOOL

Milwaukee, WI

$18.25 - $24.50/hr

Other

Posted 12 days ago

Job description

Position Summary - The IT Help Desk Associate is an entry-level position providing basic technical support for Milwaukee College Prep’s computer systems, hardware, and software.     The Help Desk Associate will be responsible for day-to-day technical support, escalating more complex issues as needed, and helping maintain IT Asset Inventory.  Strong customer service skills and an eagerness to learn are a must, while experience within a school setting is a bonus.

Essential Duties & Responsibilities

  • Serve as the first point of contact for all things IT related
  • Respond to IT Tickets in a timely manner
  • Maintain detailed documentation within tickets on issues, steps, and resolution
  • Provide excellent customer service via email, phone, and in-person
  • Perform troubleshooting and problem-solving through diagnostic techniques
  • Display a professional disposition and positive attitude
  • Escalate tickets as needed to another IT staff member or to a vendor
  • Exercise good judgement in prioritizing tasks and assignments
  • Ship, receive, and transport broken/repaired device inventory between campuses
  • Other tasks as assigned

Required Knowledge, Skills, & Abilities

  • Confident use of a computer for basic everyday tasks (checking emails, managing files and folders, navigating websites, etc)
  • Basic understanding of computer parts (keyboard, mouse, screen, USB port, etc)
  • Comfortable adapting to new and evolving technology
  • Ambition to grow in IT through certifications, education, and advancement opportunities
  • Ability to explain technical concepts in simple terms for users of all skill levels
  • Strong customer service skills, interpersonal skills, and work ethic
  • High School Graduate or equivalent
  • 2+ years in any role requiring strong communication (customer service, education, etc)
  • Experience using Windows, MacOS, or ChromeOS Operating Systems
  • Familiarity with Google Workspace and/or Microsoft Office (Docs/Word, Sheets/Excel, & Slides/Powerpoint)
  • Valid driver’s license, automobile insurance, and reliable transportation - position involves regular travel between each campus, including occasional transport of IT equipment and inventory

Physical Requirements

  • Regularly required to sit, stand, and walk between work areas
  • Ability to lift and carry up to 50lbs (for transporting IT equipment between campuses)
  • Occasionally required to kneel, bend, or reach when installing/troubleshooting
  • Ability to sit at a desk for prolonged periods and work on a computer

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