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Fulltime Help Desk Tier Two Jobs in Green Bay, WI

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

City Hall, Appleton, WI Job Type: Full-time Job Number: 2026-92 Department: Information Technology ... Typical Qualifications Associate's degree in Computer Science or related field, one to two years ...

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Enters and tracks calls for support into the help desk software. Assists in producing and ... Typical Qualifications Associate's degree in Computer Science or related field, one to two years ...

GB Packaging

ERP Systems Analyst 1

Green Bay, WI · On-site

Actively troubleshoot issues with application systems by working with end users, vendors, Tier 2 ... Help Desk background is a plus. * Strong analytical and problem-solving skills are required.

M2 Logistics

IT Solutions Consultant

Green Bay, WI · On-site

Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a ... Minimum 2-5 years' experience in the associated job duties and essential functions * Excellent ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Provide Level 2 service desk support by handling client requests and resolving more advanced ... You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Provide Level 2 service desk support by handling client requests and resolving more advanced ... You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Provide Level 2 service desk support by handling client requests and resolving more advanced ... You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth ...

PracticeTek

Customer Support Specialist I

Green Bay, WI

$47K - $58K/yr

See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for ... Track and escalate recurring issues to Tier 2 or management to ensure timely resolutions. Platform ...

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How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.
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What cities near Green Bay, WI are hiring for Fulltime Help Desk Tier Two jobs? Cities near Green Bay, WI with the most Fulltime Help Desk Tier Two job openings:
Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Green Bay, WI as of May 2026, with employment types broken down into 1% As Needed, 18% Full Time, 80% Part Time, and 1% Temporary. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $46,837 per year, or $22.5 per hour.

Help Desk Analyst

City of Appleton, WI

Appleton, WI • On-site

$24.07 - $33.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $24.07 - $33.70 Hourly
Location : City Hall, Appleton, WI
Job Type: Full-time
Job Number: 2026-92
Department: Information Technology
Opening Date: 05/11/2026
Closing Date: 5/25/2026 11:59 PM Central
Job Description
Come join the City of Appleton! Here at the City, you'll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are. Come join our team-you belong here!
This is a technical staff position responsible for providing first-line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues. Work is performed under the general supervision of the Deputy Director of Information Technology.
Examples of Duties
Essential Job Functions
• Provides technical assistance with software and hardware problems on PC, Copiers/Printers, network, mobile devices, phone and voice mail systems.
• Forwards requests for service to appropriate department staff if necessary.
• Enters and tracks calls for support into the help desk software.
• Assists in producing and maintaining procedural documentation.
• Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.
Other Job Functions
• Works on special projects as assigned.
Typical Qualifications
Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or any equivalent combination of education, experience and training which provides the following knowledge, abilities and skills:
• Knowledge of personal computers, peripherals, communication networks, and associated hardware and software.
• Ability to troubleshoot and analyze problems and take appropriate action.
• Ability to handle multiple problems and projects.
• Ability to operate computer and related equipment and instruct people in their use.
• Ability to lift 50 pounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with other employees and the public.
• Ability to work effectively in a team setting.
• Ability to understand and carry out complex oral and/or written instructions.
• Ability to work effectively with minimal supervision and conform to deadlines.
• Ability to sustain prolonged visual concentration.
• Ability to communicate effectively both orally and in writing.
• Ability to work occasional nights or weekends.
• Possess and maintain a valid Wisconsin driver's license.
Supplemental Information
Competencies
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility
To learn more about these competencies click
Employees in this class are afforded full benefits including, but not limited to:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term Disability Insurance
  • 457 Deferred Compensation Plan
  • Wisconsin Retirement System (WRS)
  • Vacation/Paid Time-Off
  • Paid Holidays
To view the current Benefits Booklet online, click
For a more detailed overview of our benefit package,

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