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Freelance It Help Desk Jobs in Green Bay, WI (NOW HIRING)

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Robinson

Help Desk Technician

De Pere, WI

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

This is a technical staff position responsible for providing first-line Information Technology ... Enters and tracks calls for support into the help desk software. Assists in producing and ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Information Technology Opening Date: 05/11/2026 Closing Date: 5/25/2026 11:59 PM Central Come join ... help desk software. • Assists in producing and maintaining procedural documentation. • ...

M2 Logistics

IT Solutions Consultant

Green Bay, WI · On-site

Description As the IT Solutions Consultant for M2 Technology, you will be an integral part of a ... Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a ...

Grainger

Manager, IT Operations

Green Bay, WI

Under limited supervision, manages IT Operations and the help desk support team and provides user support for computer systems and application software. As a liaison between the IT team and business ...

Technology Services LLC

Be Seen First

Operations Manager - Hands-On (IT / MSP)

Green Bay, WI · On-site

$70K - $80K/yr

Own and manage daily help desk operations * Ensure tickets are being responded to and resolved in a ... MSP (Managed Services Provider) experience * 5+ years in IT support or systems/network ...

Oconto County (WI)

IT Support Technician

Oconto, WI · On-site

$25.37/hr

Provides help desk support. Assists Senior Client Tech in technology assessment pertaining to ... Supplemental Information LANGUAGE SKILLS Knowledge of data communications technology. Knowledge of ...

MCC Inc

Manager - Information Technology

Appleton, WI

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

MCC, Inc.

Manager - Information Technology

Appleton, WI · On-site

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

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How much do freelance it help desk jobs pay per hour?

As of May 27, 2026, the average hourly pay for freelance it help desk in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are the most commonly searched types of It Help Desk jobs in Green Bay, WI? The most popular types of It Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Freelance It Help Desk jobs in Green Bay, WI? For Freelance It Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Green Bay, WI look for? The top searched job categories for Freelance It Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Freelance It Help Desk jobs? Cities near Green Bay, WI with the most Freelance It Help Desk job openings:
Freelance It Help Desk jobs near you

IT Service Desk Technician Level 2 (MSP)

PeopleSharp

Kaukauna, WI

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.

If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we'd love to hear from you. This is an on-site position located in Kaukauna, WI.

What We Offer

  • Competitive salary of $60,000–$70,000, based on experience
  • Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA
  • Quarterly incentive opportunities
  • Additional perks including gym membership reimbursement and IT training reimbursement
  • Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance
  • A collaborative, feedback-driven work environment with opportunities for growth and advancement

What You'll Do

  • Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues
  • Mentor and support junior service desk technicians
  • Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance
  • Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems
  • Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications
  • Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments
  • Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations
  • Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency

Skills & Experience

  • 3+ years of experience in a service desk or technical support role (MSP experience preferred)
  • Experience serving as an escalation point or technical lead
  • Hands-on experience supporting SMB technical environments
  • Familiarity with MSP ticketing systems and remote monitoring/management tools
  • Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support
  • Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable
  • Self-motivated, team-oriented mindset with strong problem-solving skills
  • Valid driver's license for occasional on-site client support

Why This Role Matters

  • You'll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively
  • Your work will directly impact client productivity, security, and business continuity across a variety of industries
  • You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture
  • You'll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day
  • Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies
  • You'll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships

Ready to Apply?

Quick apply by submitting your resume

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Get a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753