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Overnight It Help Desk Jobs in Green Bay, WI (NOW HIRING)

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Robinson

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

This is a technical staff position responsible for providing first-line Information Technology ... Enters and tracks calls for support into the help desk software. Assists in producing and ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Information Technology Opening Date: 05/11/2026 Closing Date: 5/25/2026 11:59 PM Central Come join ... help desk software. • Assists in producing and maintaining procedural documentation. • ...

M2 Logistics

IT Solutions Consultant

Green Bay, WI · On-site

Description As the IT Solutions Consultant for M2 Technology, you will be an integral part of a ... Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a ...

Grainger

Manager, IT Operations

Green Bay, WI

Under limited supervision, manages IT Operations and the help desk support team and provides user support for computer systems and application software. As a liaison between the IT team and business ...

Technology Services LLC

Be Seen First

Operations Manager - Hands-On (IT / MSP)

Green Bay, WI · On-site

$70K - $80K/yr

Own and manage daily help desk operations * Ensure tickets are being responded to and resolved in a ... MSP (Managed Services Provider) experience * 5+ years in IT support or systems/network ...

Oconto County (WI)

IT Support Technician

Oconto, WI · On-site

$25.37/hr

Provides help desk support. Assists Senior Client Tech in technology assessment pertaining to ... Supplemental Information LANGUAGE SKILLS Knowledge of data communications technology. Knowledge of ...

MCC Inc

Manager - Information Technology

Appleton, WI

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

MCC, Inc.

Manager - Information Technology

Appleton, WI · On-site

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

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Overnight It Help Desk information

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How much do overnight it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight it help desk in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight IT Help Desk technician, and why are they important?

To thrive as an Overnight IT Help Desk technician, you need a solid understanding of computer systems, troubleshooting processes, and basic networking, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge management platforms is typically required. Strong problem-solving skills, patience, and clear communication are crucial for efficiently assisting users and managing incidents independently during off-hours. These skills ensure timely resolution of technical issues, minimize downtime, and maintain consistent IT support regardless of the time of day.

What are some unique challenges faced by Overnight IT Help Desk professionals, and how can they prepare for them?

Overnight IT Help Desk professionals often face challenges such as limited on-site support, handling critical incidents with fewer resources, and communicating with day-shift teams for seamless issue resolution. They must be comfortable working independently, prioritize tasks efficiently, and document all actions thoroughly to ensure continuity. Building strong written communication skills and maintaining a proactive approach to troubleshooting are key to succeeding in this role.

What does an Overnight IT Help Desk do?

An Overnight IT Help Desk provides technical support to users during nighttime hours, addressing issues such as system outages, software problems, and network connectivity. They monitor systems, respond to user requests via phone, email, or chat, and escalate complex problems to higher-level technicians if needed. Working overnight ensures that critical IT systems remain operational and that users working late or in different time zones receive timely assistance. These professionals often document issues and solutions to help improve future support.

What is the difference between Overnight It Help Desk vs Night Support Technician?

AspectOvernight It Help DeskNight Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call center, remote supportOn-site, troubleshooting, hardware/software support
Industry UsageIT service providers, corporate ITIT support, technical services
Work HoursOvernight shifts, 11 PM-7 AMNight shifts, varies by employer

Both roles involve technical support and require similar certifications, but the Overnight It Help Desk typically focuses on remote support during overnight hours, while the Night Support Technician often provides on-site troubleshooting. The choice depends on whether you prefer remote or on-site work during night shifts.

What are the most commonly searched types of It Help Desk jobs in Green Bay, WI? The most popular types of It Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Overnight It Help Desk jobs in Green Bay, WI? For Overnight It Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Overnight It Help Desk jobs in Green Bay, WI look for? The top searched job categories for Overnight It Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Overnight It Help Desk jobs? Cities near Green Bay, WI with the most Overnight It Help Desk job openings:
Overnight It Help Desk jobs near you

IT Service Desk Technician Level 2 (MSP)

PeopleSharp

Kaukauna, WI

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.

If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we'd love to hear from you. This is an on-site position located in Kaukauna, WI.

What We Offer

  • Competitive salary of $60,000–$70,000, based on experience
  • Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA
  • Quarterly incentive opportunities
  • Additional perks including gym membership reimbursement and IT training reimbursement
  • Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance
  • A collaborative, feedback-driven work environment with opportunities for growth and advancement

What You'll Do

  • Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues
  • Mentor and support junior service desk technicians
  • Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance
  • Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems
  • Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications
  • Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments
  • Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations
  • Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency

Skills & Experience

  • 3+ years of experience in a service desk or technical support role (MSP experience preferred)
  • Experience serving as an escalation point or technical lead
  • Hands-on experience supporting SMB technical environments
  • Familiarity with MSP ticketing systems and remote monitoring/management tools
  • Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support
  • Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable
  • Self-motivated, team-oriented mindset with strong problem-solving skills
  • Valid driver's license for occasional on-site client support

Why This Role Matters

  • You'll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively
  • Your work will directly impact client productivity, security, and business continuity across a variety of industries
  • You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture
  • You'll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day
  • Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies
  • You'll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships

Ready to Apply?

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Get a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753