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Hourly Epic Help Desk Jobs in Green Bay, WI (NOW HIRING)

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Salary: $24.07 - $33.70 Hourly Location : City Hall, Appleton, WI Job Type: Full-time Job Number ... help desk software. • Assists in producing and maintaining procedural documentation. • ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$13 - $16/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store ...

Catalpa Health, Inc.

Client Support Specialist

Appleton, WI · On-site

$17.50 - $23.75/hr

Wellness program providing additional resources to help our team members maintain a healthy work ... Greeting clients and completing registration processes at front desk. * Answering incoming ...

Noble Community Clinics

Medical Assistant MA

Manitowoc, WI · On-site

$17.25 - $22/hr

In this role, you will support providers in delivering high-quality, patient-centered care, help ... with Epic preferred). * Triage patient calls and provide backup support at the front desk when ...

Kohler Co.

Host, Lodge Kohler

Ashwaubenon, WI · On-site

$8.80 - $13.20/hr

Organization and previous customer services skills are helpful. * Bartending license required ... The hourly range for this position is $8.80 - $13.20 plus tips/gratuity. The specific hourly rate ...

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How much do hourly epic help desk jobs pay per hour?

As of May 27, 2026, the average hourly pay for hourly epic help desk in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the most commonly searched types of Epic Help Desk jobs in Green Bay, WI? The most popular types of Epic Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Hourly Epic Help Desk jobs in Green Bay, WI? For Hourly Epic Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Green Bay, WI look for? The top searched job categories for Hourly Epic Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Hourly Epic Help Desk jobs? Cities near Green Bay, WI with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you

Help Desk Analyst

City of Appleton, WI

Appleton, WI • On-site

$24.07 - $33.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $24.07 - $33.70 Hourly
Location : City Hall, Appleton, WI
Job Type: Full-time
Job Number: 2026-92
Department: Information Technology
Opening Date: 05/11/2026
Closing Date: 5/25/2026 11:59 PM Central
Job Description
Come join the City of Appleton! Here at the City, you'll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are. Come join our team-you belong here!
This is a technical staff position responsible for providing first-line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues. Work is performed under the general supervision of the Deputy Director of Information Technology.
Examples of Duties
Essential Job Functions
• Provides technical assistance with software and hardware problems on PC, Copiers/Printers, network, mobile devices, phone and voice mail systems.
• Forwards requests for service to appropriate department staff if necessary.
• Enters and tracks calls for support into the help desk software.
• Assists in producing and maintaining procedural documentation.
• Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.
Other Job Functions
• Works on special projects as assigned.
Typical Qualifications
Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or any equivalent combination of education, experience and training which provides the following knowledge, abilities and skills:
• Knowledge of personal computers, peripherals, communication networks, and associated hardware and software.
• Ability to troubleshoot and analyze problems and take appropriate action.
• Ability to handle multiple problems and projects.
• Ability to operate computer and related equipment and instruct people in their use.
• Ability to lift 50 pounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with other employees and the public.
• Ability to work effectively in a team setting.
• Ability to understand and carry out complex oral and/or written instructions.
• Ability to work effectively with minimal supervision and conform to deadlines.
• Ability to sustain prolonged visual concentration.
• Ability to communicate effectively both orally and in writing.
• Ability to work occasional nights or weekends.
• Possess and maintain a valid Wisconsin driver's license.
Supplemental Information
Competencies
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility
To learn more about these competencies click
Employees in this class are afforded full benefits including, but not limited to:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term Disability Insurance
  • 457 Deferred Compensation Plan
  • Wisconsin Retirement System (WRS)
  • Vacation/Paid Time-Off
  • Paid Holidays
To view the current Benefits Booklet online, click
For a more detailed overview of our benefit package,

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