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Help Global Service Desk Jobs in Green Bay, WI (NOW HIRING)

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture * You'll have the opportunity to work with diverse technologies and environments ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture * You'll have the opportunity to work with diverse technologies and environments ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture * You'll have the opportunity to work with diverse technologies and environments ...

Robinson

Help Desk Technician

De Pere, WI

$19.25 - $26/hr

We strive to provide customer service that goes above and beyond the standard. Click here to view ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

We strive to provide customer service that goes above and beyond the standard. Click here to view ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$14 - $17.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$13 - $16/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$14 - $17.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Forwards requests for service to appropriate department staff if necessary. Enters and tracks calls for support into the help desk software. Assists in producing and maintaining procedural ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

... service to appropriate department staff if necessary. • Enters and tracks calls for support into the help desk software. • Assists in producing and maintaining procedural documentation. • ...

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Help Global Service Desk information

See Green Bay, WI salary details

$10

$23

$35

How much do help global service desk jobs pay per hour?

As of May 27, 2026, the average hourly pay for help global service desk in Green Bay, WI is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Green Bay, WI? For Help Global Service Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Green Bay, WI look for? The top searched job categories for Help Global Service Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Help Global Service Desk jobs? Cities near Green Bay, WI with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you

Service Desk Technician (L2)

PeopleSharp

Kaukauna, WI • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.

If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we’d love to hear from you. This is an on-site position located in Kaukauna, WI.

What We Offer

  • Competitive salary of $60,000–$70,000, based on experience
  • Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA
  • Quarterly incentive opportunities
  • Additional perks including gym membership reimbursement and IT training reimbursement
  • Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance
  • A collaborative, feedback-driven work environment with opportunities for growth and advancement

What You’ll Do

  • Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues
  • Mentor and support junior service desk technicians
  • Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance
  • Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems
  • Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications
  • Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments
  • Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations
  • Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency

Skills & Experience

  • 3+ years of experience in a service desk or technical support role (MSP experience preferred)
  • Experience serving as an escalation point or technical lead
  • Hands-on experience supporting SMB technical environments
  • Familiarity with MSP ticketing systems and remote monitoring/management tools
  • Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support
  • Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable
  • Self-motivated, team-oriented mindset with strong problem-solving skills
  • Valid driver’s license for occasional on-site client support

Why This Role Matters

  • You’ll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively
  • Your work will directly impact client productivity, security, and business continuity across a variety of industries
  • You’ll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture
  • You’ll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day
  • Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies
  • You’ll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships

Ready to Apply?

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Get a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753