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Help Global Service Desk Jobs in Wausau, WI (NOW HIRING)

OMalley Cadillac

GM Service Technician

Wausau, WI

Your expertise will help ensure vehicles are serviced accurately and efficiently. New Hire Bonus Program GM Master Technician Bonus: $50,000 - awarded upon 95% training completion in the GM Global ...

OMalley Cadillac

GM Service Technician

Wausau, WI

Your expertise will help ensure vehicles are serviced accurately and efficiently. New Hire Bonus Program GM Master Technician Bonus: $50,000 - awarded upon 95% training completion in the GM Global ...

Marathon Electric

Technical Service Specialist

Wausau, WI · On-site

$27.75 - $37.50/hr

Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the ... will help grow market share, improve the customer experience by delivering customer centric ...

Weg

Technical Service Specialist

Wausau, WI · On-site

$27.75 - $37.50/hr

Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the ... will help grow market share, improve the customer experience by delivering customer centric ...

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Customer Services Representative

Schofield, WI · On-site

$16 - $21.75/hr

... Service Representative will possess and demonstrate: - Consistently display a positive and helpful ... desk with continuous phone calls. - Ability to situationally work extended workdays during peak ...

Career Search

Customer Services Representative

Schofield, WI · On-site

$16 - $21.75/hr

... Service Representative will possess and demonstrate: - Consistently display a positive and helpful ... desk with continuous phone calls. - Ability to situationally work extended workdays during peak ...

Career Search

Customer Services Representative

Schofield, WI · On-site

$16 - $21.75/hr

... Service Representative will possess and demonstrate: - Consistently display a positive and helpful ... desk with continuous phone calls. - Ability to situationally work extended workdays during peak ...

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How much do help global service desk jobs pay per hour?

As of May 27, 2026, the average hourly pay for help global service desk in Wausau, WI is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Wausau, WI? For Help Global Service Desk jobs in Wausau, WI, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Wausau, WI look for? The top searched job categories for Help Global Service Desk jobs in Wausau, WI are:
What cities near Wausau, WI are hiring for Help Global Service Desk jobs? Cities near Wausau, WI with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you
Onsite Level I Help Desk and Computer/IT Support Technician

Onsite Level I Help Desk and Computer/IT Support Technician

TeamLogic IT

Mosinee, WI • On-site

$17 - $24/hr

Full-time

Posted 20 days ago

Job description

Searching for a workplace that values your work while maintaining a fun and team-oriented environment? Love building relationships, solving problems, helping other businesses succeed, and not having to do the exact same things every day? If so, it sounds like you would be a great fit to join our team!
We are currently seeking a detail-oriented and qualified Tier 1 Help Desk and Computer/IT Support Technician to join our team in a mostly in-office/onsite workplace environment. In this role, you will be responsible for troubleshooting and resolving customer requests submitted via phone/email/help desk portal. Other responsibilities include assisting with operations, projects, and computer support to ensure accurate and timely service delivery exceeding clients' expectations.
About TeamLogic IT of Central Wisconsin
TeamLogic IT of Central Wisconsin opened in September 2020 and is one of 300 Managed Service Provider franchise locations worldwide. Our mission is to create business owner confidence in their IT infrastructure. We help ensure their technology reliably supports their business operations, scales with their growth, and secures the information and intellectual property that powers their business using our depth of experience, proactive management, periodic technical reviews, and best-in-class support and tools.
We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients support experience. Our technician's learn from one another, create smart solutions to resolve challenges, share best practices across the technician community, and foster collaboration among more than 1500 technicians across North America.
Many can solve computer problems; few can solve them and turn people's bad day into a better one. We love doing that daily. By joining our growing team, you can create joy and happiness for customers everyday!
Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Challenging Work in a Pleasant Work Environment
  • On-going Training
  • Competitive Compensation
  • People First Culture

Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues, management, and clients daily.
IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensure company safety and security standards are met.
  • Comply with all company standards and policies.
  • Ask, don't assume.

IT Technician I Requirements:
  • Associate's or bachelor's diploma or degree in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience.
  • Willingness to learn and take constructive criticism without becoming defensive.
  • Excellent customer service skills.
  • Good problem-solving skills.
  • Be positive and proactive.
  • Valid Driver License and ability to drive to customer locations when required.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
  • Experience with server operating systems including Server 2012, Server 2016, and Server 2019.
  • Active Directory knowledge a plus
  • Ninja RMM and Autotask PSA experience a plus

Our ideal candidate has the following qualifications:
  • Minimum of 1 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Possesses strong organizational and time-management skills
  • Results-oriented, self-motivated, energetic, professional, reliable and a team player
  • CompTIA Net+, CompTIA Security+, or MCSA (Microsoft Certified Systems Administrator/Solutions Associate) certification

Job Type: Full-time
Schedule:
  • 8 hour shift
  • Monday to Friday
  • On call

Supplemental Pay:
  • Bonus pay
  • Overtime pay

License/Certification:
  • Driver's License (Required)
  • CompTIA Net+, CompTIA Security+, Kaseya, Datto, Sophos, and/or MCSA, desirable

Compensation: $17.00 - $24.00 per hour
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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