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Hourly Epic Help Desk Jobs in Green Bay, WI (NOW HIRING)

External ESSENTIAL FRONT DESK DUTIES AND RESPONSIBILITIES * Professional, energetic attitude with a ... High school diploma or equivalent; previous office experience is helpful but not required.

External ESSENTIAL FRONT DESK DUTIES AND RESPONSIBILITIES * Professional, energetic attitude with a ... High school diploma or equivalent; previous office experience is helpful but not required.

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Hourly Epic Help Desk information

See Green Bay, WI salary details

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$32

How much do hourly epic help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for hourly epic help desk in Green Bay, WI is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the most commonly searched types of Epic Help Desk jobs in Green Bay, WI? The most popular types of Epic Help Desk jobs in Green Bay, WI are:
What are popular job titles related to Hourly Epic Help Desk jobs in Green Bay, WI? For Hourly Epic Help Desk jobs in Green Bay, WI, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Green Bay, WI look for? The top searched job categories for Hourly Epic Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Hourly Epic Help Desk jobs? Cities near Green Bay, WI with the most Hourly Epic Help Desk job openings:

Customer Service Part Time

Phenom People

Appleton, WI

Other

Posted 20 days ago


Job description

Retail Sales Associate Opportunity

We are happy you have taken time out of your day to check out this Retail Sales Associate opportunity with Lowe's. Do any of the following statements match your current goals?

o I'm at least 18 years old, and I want to share my whole self in an inclusive work environment

o I want to work for a company who welcomes and appreciates the military community

o I'm retired, but I still want to work part-time or full-time

o I currently have a job and need supplementary income

o I want to build a career with a company that doesn't require a four-year degree

o I'm a stay-at-home parent, ready to return to work

o I need flexibility in my schedule because I have children or other responsibilities

o I'm interested in debt-free education, tuition reimbursement, or certificate programs

o I want to learn a skilled trade and possibly start my own company

o I am bilingual

o I love DIY projects

Whatever your need for employment, we at Lowe's believe we can help you build a better life and career, and we are all-in to help you achieve your goals. We are hiring immediately for this role, so make sure you apply today.

Here's what you will do in this role:

As a Lowe's Retail Sales Associate - Part-Time, you are the key to our customers' positive shopping experiences. You will be the smiling person who greets customers as they enter our doors or shop our aisles. You will engage customers regarding the types of projects they are working on and how you may help. You will guide shoppers to the right products or introduce them to the appropriate sales specialist who can assist. As you learn more about your department and Lowe's, you will understand which products naturally go together. It will be your responsibility to ensure that you share this knowledge with your customers. Here's an example: If a customer is looking for a lamp, do they need a shade? What about light bulbs? See, it's that simple!

Lowe's offers jobs for people who aren't interested in sitting behind a desk for hours. Instead of answering phones, you might be in the store or the garden center, walking, talking to our customers, watering plants, and restocking items. Depending on your department, some lifting (building materials, paint, or maybe mulch) may be required with or without assistance.

What's in It for You?

Beyond the chance to make a difference for customers and teammates, each day will allow you to learn, grow, and celebrate wins together with your Lowe's team. Our associates enjoy the following benefits:

  • A 10% discount on everything at Lowe's
  • Eligible for debt-free education and skilled trade programs
  • Access to comprehensive physical, mental, and financial benefits *
  • Opportunity to earn quarterly bonuses
  • Flexible schedules to fit your lifestyle
  • Career growth-over 50% of our leaders started as hourly associates

Your Day at Lowe's

  • Deliver excellent customer service
  • Help customers find products and provide recommendations
  • Help load customer merchandise
  • Restock merchandise

Requirements

  • Be able to lift up to 25lbs. unassisted, or over 25lbs assisted.
  • Possess 6 months experience operating common retail technology, smartphones, tablets, or computers.
  • For individuals with disabilities who would like to request an accommodation, email HRServiceCenter@lowes.com.

Bilingual applicants are encouraged to apply.

  • Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com.

Lowe's adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html

Bilingual, Military, and Veteran applicants are encouraged to apply.