ZipRecruiter

Log In

2

Remote It Help Desk Jobs in Appleton, WI (NOW HIRING)

EDCi

Contracts Manager

Appleton, WI · Remote

$91.10K - $121.80K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... If you're a talented professional looking to help lead a cutting-edge growing company and seek a ...

next page

Showing results 1-20

People also search for

All JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Appleton, WI

Remote It Help Desk information

See Appleton, WI salary details

$12

$22

$33

How much do remote it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it help desk in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Appleton, WI? The most popular types of It Help Desk jobs in Appleton, WI are:
What are popular job titles related to Remote It Help Desk jobs in Appleton, WI? For Remote It Help Desk jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Appleton, WI look for? The top searched job categories for Remote It Help Desk jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote It Help Desk jobs? Cities near Appleton, WI with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Contracts Manager

Contracts Manager

EDCi

Appleton, WI • Remote

$91.10K - $121.80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

⬅ Back to Career Opportunities

Contracts Manager
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team. Under the supervision of the Chief Operating Officer, this position is responsible for drafting, reviewing and negotiating business contracts, while identifying and mitigating risks. The position requires collaboration with internal teams and external counsel, maintaining contract templates, and ensuring compliance with legal standards.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you! 
When you join the EDCi team, you’ll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match
And much more!
RESPONSIBILITIES:
 
  • Review customer redlines to EDCi standard customer contracts including standard business contracts, HIPAA-related contracts, subcontractor and vendor/partner contracts
  • Complete comprehensive reviews of contracts and terms/conditions to identify, mitigate, and eliminate unusual risks, liabilities, and remedies in accordance with polices and sound business judgment
  • Collaborate with external counsel and senior leaders, negotiate redlines with customers, and lead/drive legal collaboration efforts
  • Provide interpretation of contract terms and conditions to management and other business leads
  • Act as a focal point for internal and external communications on contract matters
  • Participate in the sales process by providing expert guidance and knowledge on the contracting process
  • Lead, potentially with outside legal parties, customer conference calls reviewing proposed redlines and negotiate agreed upon contract language
  • Collaborate with/escalate to COO atypical contract language or contract requests
  • Maintain and regularly update EDCi contract templates and business processes given business needs and regulation changes
  • Collaborate with internal stakeholders, sales, professional services, finance, information technology and security teams to ensure contract terms align with business objectives
  • Identify potential risks in contracts and provide strategic recommendations to mitigate exposure
  • Maintain contract tracking tools and contract repository and track key contract deadlines and obligations
  • Participate in health care contract requirements including attestations, audit processes, and BAA tracking
  • Ensure all contracts comply with company policies, industry regulations, and legal standards with the assistance of counsel
  • Ensure all customers and vendors have contracts that represent EDCi’s business needs
  • Review legal expenses, classify by internal departments, and submit for payment
  • Stay up to date with changes in contract law, industry regulations, and compliance requirements relevant to EDCi’s business

PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
 
  • Bachelor's degree in Business, Legal Studies or a related field required
  • Minimum 5+ years of experience in contract management, legal review or a related role, preferably in technology
  • Demonstrated knowledge of contractual legal issues, provisions and applications, including a basic understanding of related insurance matters
  • Strong contract development and negotiation skills, including the development and implementation of risk mitigation standards and measures
  • Preferred background in healthcare, legal, technology, or security industries
  • Ensure timely turnaround of redlines to speed contracts process
  • Strong knowledge of contract law, negotiation principles, and risk management
  • Strong attention to detail, analytical skills, ability to multi-task and prioritize according to importance and react well under pressure
  • Ability to demonstrate exceptional customer service skills
  • Process-improvement oriented and willing to take initiative
  • Excellent written and oral communication techniques, including presentational skills
  • Ability to establish and maintain effective working relationships
  • Ability to work independently as well as collaborate with managers, vendors, and customers
  • Strong critical thinking skills

Powered by JazzHR

YViNw6hrXC