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It Help Desk Internship Jobs in Appleton, WI (NOW HIRING)

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

If you're passionate about technology, enjoy helping others, and want to build a long-term career ... Interest in starting or growing a career in Information Technology. * Strong customer service and ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

If you're passionate about technology, enjoy helping others, and want to build a long-term career ... Interest in starting or growing a career in Information Technology. * Strong customer service and ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Technical Skills * IT Help Desk & Service Desk Support * Windows 10/11 Troubleshooting * Microsoft 365 / Office 365 * Active Directory * ServiceNow * User Account Administration * Password Resets ...

CESA 6

Manager, IT

Oshkosh, WI

$85K - $100K/yr

Lead the internal IT Help Desk operations and ensure timely and effective resolution of user issues and requests. * Develop and monitor Service Level Agreements (SLAs) and helpdesk metrics (response ...

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It Help Desk Internship information

See Appleton, WI salary details

$9

$17

$25

How much do it help desk internship jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it help desk internship in Appleton, WI is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

What is an IT help desk internship?

An IT Help Desk Internship is a temporary, entry-level position where interns gain practical experience providing technical support to users within an organization. Interns assist with troubleshooting hardware and software issues, responding to service requests, and learning about IT systems and processes. This role is designed to help individuals develop foundational skills in information technology and customer service, often serving as a stepping stone to more advanced IT positions.

What are the key skills and qualifications needed to thrive as an IT help desk intern?

To thrive as an IT Help Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting, and strong communication skills, often supported by coursework in IT or related fields. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is highly valuable. Excellent problem-solving abilities, patience, and a customer-focused attitude help you stand out in this role. These skills ensure efficient technical support, positive user experiences, and build a foundation for growth in IT careers.

What are some common challenges IT help desk interns face during their internship, and how can they overcome them?

IT Help Desk interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating technical information to users with varying levels of expertise. To overcome these challenges, interns should actively seek guidance from experienced team members, utilize knowledge bases and documentation, and practice clear, patient communication. Embracing a proactive learning attitude and regularly reflecting on feedback can also help interns build confidence and improve their problem-solving skills throughout the internship.

What is the difference between It Help Desk Internship vs It Support Specialist?

AspectIt Help Desk InternshipIt Support Specialist
CredentialsTypically pursuing or recent graduate, some certifications helpfulRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, training-focused, often in corporate or tech companiesFull-time, technical support roles in various industries
ResponsibilitiesAssisting users, troubleshooting basic issues, learning IT systemsResolving technical issues, maintaining hardware/software, supporting users

The It Help Desk Internship is an entry-level, training-focused position ideal for those starting in IT, while the It Support Specialist is a full-time role requiring more experience and certifications. Both roles involve troubleshooting and user support but differ in scope and responsibility.

Can I get into IT Help Desk Internship with no experience?

IT Help Desk internships often accept candidates with little to no prior experience, focusing instead on basic technical skills, strong communication, and a willingness to learn. Relevant knowledge of operating systems, troubleshooting, and customer service can improve chances, and some internships may require or prefer foundational certifications like CompTIA A+.

What are the most commonly searched types of It Help Desk jobs in Appleton, WI?

The most popular types of It Help Desk jobs in Appleton, WI are:

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For It Help Desk Internship jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching It Help Desk Internship jobs in Appleton, WI look for?

The top searched job categories for It Help Desk Internship jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for It Help Desk Internship jobs?

Cities near Appleton, WI with the most It Help Desk Internship job openings:

It Help Desk Internship jobs near you
Infographic showing various It Help Desk Internship job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,385 per year, or $17 per hour.

Information Technology Support Specialist

greenbaypackers

Green Bay, WI • On-site

Full-time

Posted 6 days ago

Job description

Job Summary:

This position will be responsible for assisting the IT team in providing customer service for all Help Desk requests, computer system and device support issues, and all client support for our infrastructure and core business support systems.

Job Responsibilities:

  • Provide quality customer service and support for all IT Help Desk requests, along with documentation and feedback throughout the IT Help Desk request life cycle.
  • Coordinate and manage client hardware and software upgrades, including laptops, desktops, and related peripherals.
  • Coordinate asset management, which includes tagging new equipment, updating systems and documentation and managing decommissions.
  • Provide support for video editing software and hardware.
  • Assist with support of audio-visual components, including IPTV endpoints, signage, and meeting room AV equipment.
  • Assist with support of physical security systems, including security cameras and door access control, as well as facilities systems, including lighting control and HVAC.
  • Manage the smartphone and cellular device lifecycle, including procurement, tracking, distribution, updates, and end-user support.
  • Assist in administration of the telecom server environment, which includes PBX, call accounting server, VoIP gateways, voice messaging servers, and phone circuits/service.
  • Maintain device/user inventory in various IT management platforms.
  • Manage and Support Copiers and Printers.
  • Provide after-hours/weekend support as needed.
  • Assist with training and mentoring interns.
  • Must be available for all home Green Bay Packers games, including other Lambeau Field events as needed.
  • Other duties as assigned.

Qualifications:

  • Two-year Computer/Networking degree or equivalent.
  • Three years’ minimum experience in Microsoft operating systems support.
  • Three years’ minimum experience in Microsoft Office 365 applications support.
  • Three years’ minimum experience in IT Help Desk and user support.
  • Have excellent oral, written and interpersonal communication skills.
  • Have an excellent work ethic and strong desire to learn independently.
  • Ability to create and maintain documentation for Help Desk and Knowledge Base purposes.

Physical Demands and Work Environment:

  • Ability to sit for extended periods of time.
  • Ability to remain in a stationary position for periods of time.
  • Ability to focus on projects for periods of time.
  • Occasionally lift and carry up to 50 pounds.
  • Operates in a professional office environment.
  • Role routinely uses standard office equipment.

 

Travel: No travel is expected for this position.

SUPERVISES: This position has no supervisory responsibilities.

SUPERVISED BY: Assistant Director of Information Technology

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.

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