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It Help Desk Intern Jobs in Appleton, WI (NOW HIRING)

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Coordinates with other Information Technology areas to resolve problems if necessary.

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Coordinates with other Information Technology areas to resolve problems if necessary.

M2 Logistics

Director Of IT

Green Bay, WI · On-site

Description This position leads the full IT delivery operation at M2 - the consultants, the help desk, the client relationships, and the technical direction of the company. It is a hands-on ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Basic understanding of IT support principles and troubleshooting methodologies. * Experience providing technical support in a help desk, service desk, customer service, or call center environment ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Are you passionate about technology, solving problems, and helping people? We're looking for a customer-focused Service Desk Analyst to join a fast-paced, enterprise-level IT support team. In this ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Are you passionate about technology, solving problems, and helping people? We're looking for a customer-focused Service Desk Analyst to join a fast-paced, enterprise-level IT support team. In this ...

Robert Half

Help Desk/Desktop Support Analyst

De Pere, WI · On-site

$27.55 - $31.90/hr

We are looking for a Help Desk/Desktop Support Analyst to join a Contract assignment supporting a ... workplace technology upgrade. The ideal candidate brings strong Windows support experience, a ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Appleton, WI

It Help Desk Intern information

See Appleton, WI salary details

$9

$17

$25

How much do it help desk intern jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it help desk intern in Appleton, WI is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Appleton, WI? The most popular types of It Help Desk jobs in Appleton, WI are:
What are popular job titles related to It Help Desk Intern jobs in Appleton, WI? For It Help Desk Intern jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Appleton, WI look for? The top searched job categories for It Help Desk Intern jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for It Help Desk Intern jobs? Cities near Appleton, WI with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Appleton, WI as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,385 per year, or $17 per hour.

Help Desk Analyst I (Green Bay, WI)

newcell

Green Bay, WI

$20 - $27.25/hr

Other

Posted 14 days ago

Job description

Job Summary:

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's.   Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk.  Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:

Customer Service

    • Serves as the first level and primary contact for the customer contact with IT.
    • Must learn to think of the customer as the most important part of the job.
    • Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
    • Promotes a professional help desk image and sells the value of the help desk.
    • Develops an understanding help desk priorities and objectives and then takes an active role toward accomplishing the stated objectives.
    • Provides support on the IT HelpLine including periodic on - call hours. 

Communication

    • Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment.  Also communicates scheduled downtime or anything that affects the computing environment.
    • Keeps customers informed of progress on problems that cannot be resolved on first call.
    • Ensures appropriate management is informed of problems that are impacting groups of users.

Problem Analysis, Resolution, and Prevention

    • Logs all help desk calls or email requests into Request Tracking System and updates problem profiles.
    • Troubleshoots perceived hardware and software problems; escalating to internal support resouces.
    • Analyzes and strives to resolves problems with a goal of 90% First Call Resolution.
    • Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
    • Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases.
    • Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.
    • Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems.
    • Promotes effective use of technology.

Training and Other

    • Keeps current on all the technology used in the environment supported.
    • Provides training to customers to provide understanding of technology.
    • Performs additional related duties as requested or required.

Requirements:

  • Education:  Associate’s degree or educational equivalent’s, a bachelor degree (B.A./B.S.) is preferred.
  • Technical Experience:  One to five years of experience working in a LAN/WAN environment of at least 30 workstations.  Experience with Windows operating systems, Microsoft Office, and associated productivity applications is required.
  • Certifications:  A CompTIA A+ or Microsoft certification is desired.
  • Other:  Valid Driver’s License required.

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