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It Help Desk Intern Jobs in Appleton, WI (NOW HIRING)

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Robinson

Help Desk Technician

De Pere, WI

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

This is a technical staff position responsible for providing first-line Information Technology ... Enters and tracks calls for support into the help desk software. Assists in producing and ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Information Technology Opening Date: 05/11/2026 Closing Date: 5/25/2026 11:59 PM Central Come join ... help desk software. • Assists in producing and maintaining procedural documentation. • ...

M2 Logistics

IT Solutions Consultant

Green Bay, WI · On-site

Description As the IT Solutions Consultant for M2 Technology, you will be an integral part of a ... Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a ...

Technology Services LLC

Be Seen First

Operations Manager - Hands-On (IT / MSP)

Green Bay, WI · On-site

$70K - $80K/yr

Own and manage daily help desk operations * Ensure tickets are being responded to and resolved in a ... MSP (Managed Services Provider) experience * 5+ years in IT support or systems/network ...

City of Neenah

Help Desk / Computer Technician

Neenah, WI · On-site

$50.60K - $72.33K/yr

The work is performed under the direction of the Information Systems Director. Responsibilities ... technology supplies Develops knowledge base articles and end-user training materials Assists with ...

MCC Inc

Manager - Information Technology

Appleton, WI

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

MCC, Inc.

Manager - Information Technology

Appleton, WI · On-site

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

MCC, Inc.

Manager - Information Technology

Appleton, WI · On-site

$92.60K - $113.60K/yr

The IT Manager must possess strong leadership skills, as they will be expected to coordinate and help drive department action plans to achieve strategic milestones with the goal of improving the ...

RGL Logistics

Data Architect Intern

Green Bay, WI · On-site +1

RGL Logistics is hiring a Data Architect Intern to join our IT team at our Corporate Office in ... This role will work closely with IT and business teams to help build scalable, reliable data ...

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It Help Desk Intern information

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$9

$17

$25

How much do it help desk intern jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk intern in Appleton, WI is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are the most commonly searched types of It Help Desk jobs in Appleton, WI? The most popular types of It Help Desk jobs in Appleton, WI are:
What are popular job titles related to It Help Desk Intern jobs in Appleton, WI? For It Help Desk Intern jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Appleton, WI look for? The top searched job categories for It Help Desk Intern jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for It Help Desk Intern jobs? Cities near Appleton, WI with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Appleton, WI as of May 2026, with employment types broken down into 1% Internship, 95% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $35,385 per year, or $17 per hour.

IT Service Desk Technician Level 2 (MSP)

PeopleSharp

Kaukauna, WI

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.

If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we'd love to hear from you. This is an on-site position located in Kaukauna, WI.

What We Offer

  • Competitive salary of $60,000–$70,000, based on experience
  • Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA
  • Quarterly incentive opportunities
  • Additional perks including gym membership reimbursement and IT training reimbursement
  • Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance
  • A collaborative, feedback-driven work environment with opportunities for growth and advancement

What You'll Do

  • Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues
  • Mentor and support junior service desk technicians
  • Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance
  • Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems
  • Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications
  • Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments
  • Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations
  • Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency

Skills & Experience

  • 3+ years of experience in a service desk or technical support role (MSP experience preferred)
  • Experience serving as an escalation point or technical lead
  • Hands-on experience supporting SMB technical environments
  • Familiarity with MSP ticketing systems and remote monitoring/management tools
  • Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support
  • Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable
  • Self-motivated, team-oriented mindset with strong problem-solving skills
  • Valid driver's license for occasional on-site client support

Why This Role Matters

  • You'll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively
  • Your work will directly impact client productivity, security, and business continuity across a variety of industries
  • You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture
  • You'll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day
  • Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies
  • You'll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships

Ready to Apply?

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Get a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753