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Remote It Help Desk Jobs in Appleton, WI (NOW HIRING)

Rockwell Automation

Industry Account Manager

Appleton, WI · Remote

$142K - $213K/yr

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... You will lead the account strategy for Information Software, IoT and our core hardware portfolio ...

Bellin

Coding Specialist III

Green Bay, WI · On-site +1

Location: 2020 S Webster Ave, Green Bay, WI 54301 | Remote eligibility | Candidates must reside in ... Associate degree in medical records technology, health information technology, or related degree ...

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Remote It Help Desk information

See Appleton, WI salary details

$12

$22

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How much do remote it help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote it help desk in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Appleton, WI? The most popular types of It Help Desk jobs in Appleton, WI are:
What are popular job titles related to Remote It Help Desk jobs in Appleton, WI? For Remote It Help Desk jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Appleton, WI look for? The top searched job categories for Remote It Help Desk jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote It Help Desk jobs? Cities near Appleton, WI with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Appleton, WI as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,985 per year, or $22.6 per hour.

Industry Account Manager

Rockwell Automation

Appleton, WI • Remote

$142K - $213K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

198th of 487 rated machine equipment manufacturers

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As an Industry Account Manager you will develop and implement sales strategies to accelerate and identify growth opportunities to exceed annual sales goals. Reporting to the Sales Manager, Industry, you will also lead the strategy for Information Software and IoT solutions, coordinating efforts between Rockwell, our partners and selected accounts. You will focus on opportunistic pursuits, new business, conversion of new business, identifying and closing new contracts and deals.

You will report to the Sales Manager, Industry and may work remotely from anywhere in Wisconsin.

Your Responsibilities:

  • You will lead the account strategy for Information Software, IoT and our core hardware portfolio within selected accounts in the territory.
  • You\'ll collaborate with Rockwell Information Software (IS) Account Rep Team for Lead Generation, IS Sales resources and regional solution consultants, and Rockwell Sales pursuit desk.
  • You will establish relationships at all organizational levels within the customer base and understand customer process, goals and organizational models.
  • You will follow the Rockwell Automation sales process: know assigned accounts, plan for growth, maintain a healthy funnel, lead opportunities to closure and evaluate performance to goal.

The Essentials - You Will Have:

  • Bachelor\'s degree or equivalent years of relevant experience.
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The ability to travel 50% of the time within the assigned territory.
  • A valid drivers license.

The Preferred - You Might Also Have:

  • 5+ years of sales experience selling through distributors or channel partners.
  • Prior experience in technical sales, industrial distribution, channel sales or system integration
  • Experience selling digital transformation solutions, IIoT and industry 4.0 offerings
  • Knowledge of the Integrator Ecosystem for software and hardware solution delivery

What We Offer:

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-JG1

#LI-Remote

For this role, the Base Salary Compensation is from $142,240 - $213,360 of which 60% is base salary and 40% is variable. Actual pay will be based on factors such as skills, knowledge, education, and experience.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

What Rockwell Automation employees say

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About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

Social media

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