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Remote Help Desk Technician Jobs in Appleton, WI

Atlas Copco

Field Service Technician

Green Bay, WI · On-site +1

$28 - $29/hr

As a Service Technician, you are an important part of this mission. You will be close to your ... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ...

Atlas Copco

Field Service Technician

Green Bay, WI · Remote

$28 - $29/hr

As a Service Technician, you are an important part of this mission. You will be close to your ... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ...

Rockwell Automation

Industry Account Manager

Appleton, WI · Remote

$142K - $213K/yr

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... You may be just the right person for this or other roles. #LI-JG1 #LI-Remote For this role, the ...

Rockwell Automation

Industry Account Manager

Appleton, WI · Remote

$142K - $213K/yr

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be ... You may be just the right person for this or other roles. #LI-JG1 #LI-Remote For this role, the ...

All JobsHelp Desk Technician JobsRemote Help Desk Technician JobsRemote Help Desk Technician Jobs in Appleton, WI

Remote Help Desk Technician information

See Appleton, WI salary details

$12

$22

$33

How much do remote help desk technician jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote help desk technician in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Appleton, WI? The most popular types of Help Desk Technician jobs in Appleton, WI are:
What are popular job titles related to Remote Help Desk Technician jobs in Appleton, WI? For Remote Help Desk Technician jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Technician jobs in Appleton, WI look for? The top searched job categories for Remote Help Desk Technician jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Help Desk Technician jobs? Cities near Appleton, WI with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Appleton, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $46,985 per year, or $22.6 per hour.

Remote Customer Service Representative

SolvOne

Appleton, WI • On-site, Remote

$18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at www.solvone.com
Why apply for a Remote SolvOne Customer Service job?
  • Work from the comfort of your home
  • Save time and money without a commute
  • Pay starts at $18.00 per hour
  • Equipment provided by SolvOne
  • Paid training begins Late September

Set schedules available:
Early Morning: Friday to Monday 7:00 AM - 5:30 PM CT
Swing Shift: Thursday to Monday 1:30 PM - 10:00 PM CT
  • Comprehensive individualized remote training
  • Positive work environment: we work hard to appreciate our people
  • We promote from within and encourage growth

Here's what you need:
  • 1 year of customer service-related experience
  • A strong internet connection and the ability to setup a home office with company provided equipment
  • Must be a resident of Appleton Wisconsin area
  • Have a positive attitude, great work ethic and a passion for helping others
  • Be dependable and committed to be at work on time and ready to do your best each day
  • Dedicate your full attention to your work by not providing care for others during work hours
  • Commit to superior service for our customers, and support them through both phone and computer interactions
  • Ability to learn new information, policies and skills including software and petroleum industry knowledge
  • Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
  • Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
  • Work at a desk and effectively utilize a phone and computer for the length of your shift
  • Successfully pass a computer skills assessment, training evaluations, and the trial service period
  • Successfully pass a pre-employment drug screen and background check
  • Bilingual is a plus but not a requirement

Here's some of what we have to offer to those that join our team:
  • Work from home
  • Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
  • We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
  • A fun and rewarding environment with giveaways and employee recognition programs
  • Training classes are small, so each new hire gets the individual training needed to succeed
  • Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
  • Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more

If this sounds intriguing, don't miss this great opportunity. Apply today!https://jobs.crelate.com/portal/solvone

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