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Commission Microsoft Help Desk Jobs in Appleton, WI

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows ...

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Help Desk Support * Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Office 365 / Microsoft 365 * Active Directory * ServiceNow * Phone, Email, and Chat Support * User ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Our client is looking to add a Service Desk Technician to their Help Desk team. This will be a 12 ... Other common issues are requests for access, Microsoft issues, break/fix, SAP issues. 0365 Active ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Other common issues are requests for access, Microsoft issues, break/fix, SAP issues. 0365 Active ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Microsoft 365 (O365) * Active Directory Preferred Qualifications * Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Experience working in an enterprise-level IT ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Previous Help Desk, Service Desk, Technical Support, or Customer Support experience. * Knowledge of: * Microsoft 365 (O365) * Active Directory * Windows 10/11 * ServiceNow or other ticketing systems

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... Desk Analyst to join a fast-paced, enterprise-level IT support team. In this role, you'll be the go ... Help users navigate an ongoing Microsoft 365 migration by providing setup assistance ...

RB Hospitality LLC

Hotel Front Desk Agent

Neenah, WI · On-site

$14.75 - $18.50/hr

Join our team and help us create lasting memories for our guests. Team Member Perks / Benefits: We ... Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.

RB Hospitality

Hotel Front Desk Agent

Neenah, WI · On-site

$16 - $18/hr

Join our team and help us create lasting memories for our guests. Team Member Perks / Benefits: We ... Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.

Luvata Appleton, LLC

IT Support Specialist

Kimberly, WI · On-site

This entry-level role focuses on help desk response, workstation setup, Microsoft 365 support, Active Directory account maintenance, printer and peripheral troubleshooting, basic network/phone system ...

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Commission Microsoft Help Desk information

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How much do commission microsoft help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for commission microsoft help desk in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What are popular job titles related to Commission Microsoft Help Desk jobs in Appleton, WI? For Commission Microsoft Help Desk jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Commission Microsoft Help Desk jobs in Appleton, WI look for? The top searched job categories for Commission Microsoft Help Desk jobs in Appleton, WI are:
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Commission Microsoft Help Desk jobs near you

Help Desk Analyst I (Green Bay, WI)

newcell

Green Bay, WI • On-site

$20 - $27.25/hr

Other

Posted 25 days ago

Job description

Job Summary:

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's.   Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk.  Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:

Customer Service

    • Serves as the first level and primary contact for the customer contact with IT.
    • Must learn to think of the customer as the most important part of the job.
    • Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
    • Promotes a professional help desk image and sells the value of the help desk.
    • Develops an understanding help desk priorities and objectives and then takes an active role toward accomplishing the stated objectives.
    • Provides support on the IT HelpLine including periodic on - call hours. 

Communication

    • Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment.  Also communicates scheduled downtime or anything that affects the computing environment.
    • Keeps customers informed of progress on problems that cannot be resolved on first call.
    • Ensures appropriate management is informed of problems that are impacting groups of users.

Problem Analysis, Resolution, and Prevention

    • Logs all help desk calls or email requests into Request Tracking System and updates problem profiles.
    • Troubleshoots perceived hardware and software problems; escalating to internal support resouces.
    • Analyzes and strives to resolves problems with a goal of 90% First Call Resolution.
    • Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
    • Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases.
    • Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.
    • Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems.
    • Promotes effective use of technology.

Training and Other

    • Keeps current on all the technology used in the environment supported.
    • Provides training to customers to provide understanding of technology.
    • Performs additional related duties as requested or required.

Requirements:

  • Education:  Associate’s degree or educational equivalent’s, a bachelor degree (B.A./B.S.) is preferred.
  • Technical Experience:  One to five years of experience working in a LAN/WAN environment of at least 30 workstations.  Experience with Windows operating systems, Microsoft Office, and associated productivity applications is required.
  • Certifications:  A CompTIA A+ or Microsoft certification is desired.
  • Other:  Valid Driver’s License required.

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