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Remote Help Desk Technician Jobs in Cedarburg, WI

Wipfli

IT Helpdesk Internship

Milwaukee, WI · Remote

$19/hr

Prior work experience with computer systems or help desk support. * Strong organizational skills ... Visit hisLinkedIn ( page to connect! #LI-Remote #LI-DK1 Additional Details Additional Details: Not ...

ProMach

Field Service Technician (Remote)

Waukesha, WI · On-site +1

Service Technicians frequently correspond with customers; maintain oversight on equipment, service ... Remotely monitor the effectiveness and performance of equipment via remote access software and ...

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How much do remote help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk technician in Cedarburg, WI is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.53 per hour, depending on experience, location, and employer.

What is a Remote Help Desk Technician job?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Help Desk Technician position, and why are they important?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by Remote Help Desk Technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.
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What cities near Cedarburg, WI are hiring for Remote Help Desk Technician jobs? Cities near Cedarburg, WI with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Remote Helpdesk Engineer - Jenbacher Engines

Remote Helpdesk Engineer - Jenbacher Engines

Kelly Services

Glendale, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Remote Senior Technical Helpdesk Engineer – Jenbacher Engines
Are you a seasoned field service or commissioning expert with advanced Jenbacher product knowledge? Are you ready to leverage your expertise in a fully remote role that offers the flexibility to make a real difference—while also being the point of technical excellence for a global organization?
We are seeking a highly skilled, self-driven Technical Helpdesk Engineer to join a forward-thinking team in the dynamic, fast-growing data center industry. If you thrive in a challenging environment, enjoy solving complex problems, and want to help drive innovation through exceptional service and continuous improvement, this is the perfect opportunity.
What You'll Do:
  • Be the primary point of contact, providing responsive technical help and advice via service helpdesk software and a support hotline.
  • Promote awareness and best practices of the Technical Helpdesk throughout the organization and to external customers, supporting chargeable assistance when needed.
  • Manage, maintain, and develop service helpdesk software to ensure efficient fault finding and case resolution.
  • Build and maintain an evolving database of site-specific technical information for rapid troubleshooting and knowledge sharing.
  • Maintain excellent working relationships with peers within the group, OEMs, and third-party equipment suppliers to maximize knowledge exchange opportunities.
  • Identify training needs based on helpdesk case trends and collaborate with relevant teams to address gaps through tailored interventions.
  • Own all technical cases from initial query to full resolution, providing timely updates and superior customer service.
  • Support warranty and concession claims as required.
  • Uphold health, safety, environmental, and quality standards.
  • Commit to continuous learning and self-improvement to stay current with business and industry developments.
About You:
  • Demonstrates reliability, integrity, and professionalism.
  • Exceptionally skilled at troubleshooting both electrical and mechanical systems.
  • Patient, calm under pressure, and an expert communicator.
  • Proactive and accountable, with a strong commitment to continuous improvement.
  • Enthusiastic about sharing knowledge and supporting others.
  • Well-organized with excellent attention to detail.
  • Resilient and tenacious when tackling complex problems.
Essential Experience & Skills:
  • Advanced Jenbacher product knowledge (required).
  • Minimum of 10 years’ field service or commissioning expertise, with a strong foundation in both electrical and mechanical investigation.
  • Advanced knowledge of balance of plant equipment.
  • Superior IT, technical communication, and administration skills.
Desired Qualifications:
  • Degree in Engineering or other relevant discipline.
  • Prior experience in a technical advice/helpdesk role.
  • Experience working with international teams.
Other Key Details:
  • This is a remote position; you’ll have the flexibility to work from anywhere.
  • Monthly travel within the US (and potentially internationally) may be required.
If you’re ready for a high-impact, remote role where your experience and initiative are truly valued, apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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