Remote It Support Jobs in Appleton, WI (NOW HIRING)

The IT Business Analyst II plays a key role in advancing the University of Wisconsin-Green Bay's mission to provide high-quality, accessible education while supporting strategic priorities that foster student success, community engagement, and operational excellence. This role conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology (IT) solutions with business initiatives. Prepares functional, system, and program specifications. Holds a higher level of technical skills and application in their work, variation in activities, longer-term work, latitude to apply skills to solve routine problems without review, and some latitude to devise the approach and method to performing assignments. Performs routine work without supervision, seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.

Supports the design & development, enhancement, implementation, maintenance, and documentation of Information Technology systems and software, including those enhanced by AI.Provides IT business analysis, business process improvement and/or automation, recommendations & guidance, project management, system administration, configuration, technical & functional support, issue resolution, documentation & training, and/or reporting.Acts as a liaison between other IT staff, functional staff, and/or vendors.May serve as a primary IT contact for specific departments or divisions.

Grounded in UW-Green Bay's core values, this role empowers campus success, provisions access through reliable systems, builds collaborative community, and advances fearless innovation with gratitude for the people and purpose that define the university.

• Performs project management tasks in support of the design & development, enhancement, implementation, maintenance, and documentation for Salesforce and other IT business systems and services.

• Salesforce Business Analysis, System Administration & Technical/Functional Support
  • Perform system administration, including Access Control and User Provisioning
  • Analysis and Implementation of Process Automation, including creating/updating flows and formulas used in flows
  • Support AppExhange Integrations, including Blackthorn and Form Assembly
  • Troubleshooting and issue resolution
  • Opening and managing support tickets with vendors
  • Supporting Data Loading, including Data Import Wizard and Data Loader
  • Assess impact of software changes (as delivered in patches, fixes and upgrades) on existing business processes and coordinate testing and implementation of relevant changes

IT Enterprise Apps & Int

Compensation Range of $65,300 to $70,000. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

• Bachelor's degree in related field or equivalent experience
• Project management skills, including experience with project planning and timelines
• Demonstrated analytical skills, including the ability to formulate and implement practical solutions to complex problems

• Experience working with Salesforce to support business requirements, process improvements, and system enhancements
• Experience with Salesforce system administration, automation, implementation, integration, and support
• Experience with system administration of a major information system or software application
• Experience in a higher education environment
• Information technology experience including researching, developing, implementing, maintaining and integrating information system software applications
• Ability to leverage AI tools to enhance data analysis, automate routine tasks, and uncover deeper insights that inform strategic decision-making and improve operations
• Strong organizational and time management skills and proven ability to manage complex tasks, large and small, often more than one at a time within tight timeframes with broad supervision
• Experience with the development of documentation and/or training materials
• Experience working in a customer service environment

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees. For benefits eligible positions, this includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service. The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, eligible employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave. Eligible employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the benefit quick guide linked below.

• UW System Employee Benefits Brochure

• Total Compensation Estimator

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see ourCampus and Communitysection. For Campus Safety information see ourUniversity Police websiteand ourAnnual Security Report(for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.