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2Nd Shift It Support Jobs in Appleton, WI (NOW HIRING)

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2Nd Shift It Support information

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$11

$18

$25

How much do 2nd shift it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for 2nd shift it support in Appleton, WI is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 2nd Shift IT Support Specialist, and why are they important?

To excel as a 2nd Shift IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, often backed by a relevant associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and knowledge of Windows and Mac operating systems are typically required. Strong communication, customer service orientation, and the ability to work independently under minimal supervision are crucial soft skills. These competencies ensure timely resolution of technical issues, support end-user productivity, and maintain smooth IT operations outside of regular business hours.

What are some common challenges faced by 2nd Shift IT Support professionals, and how can they prepare for them?

2nd Shift IT Support professionals often encounter unique challenges, such as handling urgent technical issues with limited in-person resources and collaborating with colleagues across different shifts. They may also be responsible for troubleshooting after-hours problems that could impact business continuity. To prepare, it’s helpful to develop strong communication skills, become adept at documenting issues for day-shift teams, and maintain flexibility to adapt to unexpected situations. Proactive learning and building rapport with both users and fellow IT staff can make the transition and workflow smoother.

What are 2nd Shift IT Support roles?

2nd Shift IT Support roles involve providing technical assistance and troubleshooting services during the second shift, which typically covers late afternoon to late evening hours. These professionals help resolve hardware, software, and network issues for employees or customers outside standard business hours. Their responsibilities may include monitoring systems, responding to support tickets, and ensuring IT services remain operational during their shift. Second shift IT support is especially important for organizations that operate beyond regular business hours or have global operations.

What is the difference between 2Nd Shift It Support vs Help Desk Technician?

Aspect2Nd Shift It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentEvening/Night shifts, on-site or remoteDaytime, on-site or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentShift-specific IT support rolesHelp desk or support roles

2Nd Shift It Support and Help Desk Technician roles both require technical certifications like CompTIA A+. The main difference lies in their work hours: 2Nd Shift It Support works during evening or night shifts, while Help Desk Technicians typically work during regular daytime hours. Both roles involve troubleshooting and supporting users, but 2Nd Shift It Support is more focused on maintaining IT systems during off-hours, whereas Help Desk Technicians handle user inquiries during standard business hours.

What are the most commonly searched types of It Support jobs in Appleton, WI? The most popular types of It Support jobs in Appleton, WI are:
What job categories do people searching 2Nd Shift It Support jobs in Appleton, WI look for? The top searched job categories for 2Nd Shift It Support jobs in Appleton, WI are:
2Nd Shift It Support jobs near you
Infographic showing various 2Nd Shift It Support job openings in Appleton, WI as of May 2026, with employment types broken down into 72% Full Time, 7% Contract, and 21% Nights. Highlights an 100% In-person job distribution, with an average salary of $37,732 per year, or $18.1 per hour.
IT Support Desk Engineer II

IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC

Little Chute, WI

Other

Posted 21 days ago

Heartland Business Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

59th of 204 rated it services

Job description

Description

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. 


Roles and Responsibilities/ Essential Functions:

  • Respond to auto generated ticket alerts both critical and non-critical.
  • Monitor and work tickets in ticket system for client submitted requests.
  • Acknowledge and respond to tickets based on Managed Services SLA.
  • Be part of a phone call queue for client call in requests.
  • Review monthly client reports and provide resolutions solutions based on generated reports.
  • Escalate tickets to internal departments and clients IT departments.
  • Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
  • Remote application and hardware support for switches, routers, firewalls, servers, and storage.
  • Monitor and analyze customer networks, systems, backups, and security appliances.
  • Work with customer's primary field engineer to perform work on an as needed basis.
  • From time to time, project manage internal department initiatives.
  • Contribute and enhance internal department process/system documentation
  • Follow policies and procedures on a department and per client basis.
  • Conduct training of customers or colleagues in both formal and informal environments.
  • Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
  • Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
  • Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
  • Perform other duties, as assigned



Requirements

Competencies:

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Adaptability - Ability to adapt to change in the workplace.
  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
  • Honesty / Integrity - Ability to be truthful and be credible in the workplace.
  • Innovative - ability to look beyond the standard solutions
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Strategic Planning - ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

  • 3+ years' experience working in an IT service role, systems administration, and network administration. 

Preferred Experience:

  • 5 years' experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
  • 4+ years' experience working in a customer facing IT service role
  • Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android). 
  • Advanced knowledge of Microsoft Windows Desktop & Server Operating System. 

Required Skills, Education and/ or Certifications:

  • Associate degree in a technology-related field or a combination of education and relevant experience
  • Customer service-oriented skillset
  • Advanced knowledge of Microsoft Windows Operating System
  • Basic knowledge of network printing
  • Basic knowledge of Antivirus software packages
  • Basic knowledge of core server administration within Microsoft Windows Server
  • Basic knowledge of Mac OS
  • Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

  • Bachelor's degree in a technology-related field.
  • Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
  • Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup


Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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