ZipRecruiter

Log In

1

2Nd Shift It Support Jobs in Appleton, WI (NOW HIRING)

Luvata Appleton, LLC

IT Support Specialist

Kimberly, WI · On-site

The position is intended for a developing IT professional who can learn Luvata Appleton business systems, follow established procedures, escalate complex issues appropriately, and support a reliable ...

Bassett Mechanical

IT Support Specialist

Kaukauna, WI · On-site

Position Purpose Provide advanced second-line technical support and serve as an escalation point ... Associate's degree in information technology or a related field required; Bachelor's degree ...

U.S. Navy

IT Support Specialist

De Pere, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Allouez, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Valders, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Sherwood, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Freedom, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Fremont, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Brillion, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Menasha, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Manawa, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Reedsville, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

New London, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Omro, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Clintonville, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Little Chute, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

U.S. Navy

IT Support Specialist

Kimberly, WI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

next page

Showing results 1-20

All Jobs2Nd Shift It Support Jobs2Nd Shift It Support Jobs in Appleton, WI

2Nd Shift It Support information

See Appleton, WI salary details

$11

$18

$25

How much do 2nd shift it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for 2nd shift it support in Appleton, WI is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift It Support vs Help Desk Technician?

Aspect2Nd Shift It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentEvening/Night shifts, on-site or remoteDaytime, on-site or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentShift-specific IT support rolesHelp desk or support roles

2Nd Shift It Support and Help Desk Technician roles both require technical certifications like CompTIA A+. The main difference lies in their work hours: 2Nd Shift It Support works during evening or night shifts, while Help Desk Technicians typically work during regular daytime hours. Both roles involve troubleshooting and supporting users, but 2Nd Shift It Support is more focused on maintaining IT systems during off-hours, whereas Help Desk Technicians handle user inquiries during standard business hours.

What is 2nd shift IT support?

2nd Shift IT Support roles involve providing technical assistance and troubleshooting services during the second shift, which typically covers late afternoon to late evening hours. These professionals help resolve hardware, software, and network issues for employees or customers outside standard business hours. Their responsibilities may include monitoring systems, responding to support tickets, and ensuring IT services remain operational during their shift. Second shift IT support is especially important for organizations that operate beyond regular business hours or have global operations.

What are the key skills and qualifications needed to thrive as a 2nd shift IT support specialist?

To excel as a 2nd Shift IT Support Specialist, you need a solid understanding of computer systems, troubleshooting, and network fundamentals, often backed by a relevant associate degree or IT certifications like CompTIA A+ or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and knowledge of Windows and Mac operating systems are typically required. Strong communication, customer service orientation, and the ability to work independently under minimal supervision are crucial soft skills. These competencies ensure timely resolution of technical issues, support end-user productivity, and maintain smooth IT operations outside of regular business hours.

What are some common challenges faced by 2nd shift IT support professionals, and how can they prepare for them?

2nd Shift IT Support professionals often encounter unique challenges, such as handling urgent technical issues with limited in-person resources and collaborating with colleagues across different shifts. They may also be responsible for troubleshooting after-hours problems that could impact business continuity. To prepare, it’s helpful to develop strong communication skills, become adept at documenting issues for day-shift teams, and maintain flexibility to adapt to unexpected situations. Proactive learning and building rapport with both users and fellow IT staff can make the transition and workflow smoother.
What are the most commonly searched types of It Support jobs in Appleton, WI? The most popular types of It Support jobs in Appleton, WI are:
2Nd Shift It Support jobs near you
Infographic showing various 2Nd Shift It Support job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,732 per year, or $18.1 per hour.

IT Support Specialist

Luvata Appleton, LLC

Kimberly, WI • On-site

Full-time

Posted 26 days ago

Job description

Overview
Provides first-line technical support and basic Windows administration for office and production users. This entry-level role focuses on help desk response, workstation setup, Microsoft 365 support, Active Directory account maintenance, printer and peripheral troubleshooting, basic network/phone system support, and accurate IT documentation. The position is intended for a developing IT professional who can learn Luvata Appleton business systems, follow established procedures, escalate complex issues appropriately, and support a reliable onsite technology environment.
Responsibilities
  • Serve as the first point of contact for user support requests; document, prioritize, troubleshoot, and resolve or escalate tickets in a timely manner.
  • Install, configure, and troubleshoot Windows desktops, laptops, docking stations, monitors, printers, mobile devices, and other end-user equipment.
  • Support Microsoft 365 applications, Teams, Outlook, OneDrive, SharePoint basics, MFA, password resets, and common productivity issues.
  • Perform basic Active Directory administration, including user account setup, group membership changes, password resets, workstation joins, and basic permissions requests under defined procedures.
  • Assist with Windows administration tasks such as patch verification, endpoint health checks, inventory updates, and routine workstation/server checks as assigned.
  • Provide basic troubleshooting for network connectivity, Wi-Fi, VPN, phones, shared drives, and plant-floor workstation access before escalating to senior IT or Group IT.
  • Maintain accurate documentation for device assignments, user changes, common fixes, asset inventory, and standard IT procedures.
  • Coordinate with vendors or internal IT resources for hardware repair, licensing questions, equipment orders, and escalated technical issues.
  • Follow cybersecurity, change control, confidentiality, and safety requirements when supporting office and production environments.
  • Participate in IT projects, system auditing, and continuous improvement activities as directed, especially workstation refreshes, onboarding/offboarding, documentation cleanup, and system standardization.
  • All other duties as assigned.

Qualifications
  • Associate degree, technical diploma, relevant coursework, internship, certification, or equivalent hands-on experience in Information Technology or related field.
  • 1-2 years of IT support experience preferred; manufacturing or plant-floor support experience is helpful but not required.
  • Working knowledge of Windows 11, Microsoft 365, basic PC hardware, printers, and common end-user troubleshooting techniques.
  • Basic familiarity with Active Directory, Windows Server concepts, file permissions, networking fundamentals, and user account administration.
  • Ability to follow procedures, document work clearly, escalate issues appropriately, and learn new systems quickly.
  • Strong customer service mindset, professional communication skills, attention to detail, and ability to work with users at varying technical levels.
  • Ability to work independently on routine tasks and collaboratively with local IT, business departments, vendors, and Group IT on escalated issues.
  • Helpful certifications include CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or Windows Client/Server training; certifications are preferred, not required.

Competencies
  • Customer-focused troubleshooting.
  • Clear documentation and follow-through.
  • Windows and Microsoft 365 fundamentals.
  • Basic security awareness and confidentiality.
  • Reliability in an onsite manufacturing support environment.
  • Willingness to learn Luvata Appleton systems and standard practices.
  • Exhibits Luvata's Core Values of:
  • Respect Diversity & Teamwork
  • Act with Integrity, Speed and Determination
  • Tireless Efforts to Meet the Needs of our Customers and Society

Physical & Work Environment Requirements
  • Work is primarily conducted onsite in an office environment with regular support needs in production areas.
  • The employee is required to wear safety glasses, hearing protection and metatarsal guarded steel-toed shoes while working in production areas.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
  • The employee may occasionally travel on company business.
  • The noise level is usually moderate in the office and loud near production equipment.

Apply