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Remote Ibm Technical Writing Jobs in Appleton, WI

EDCi

Continuous Improvement Lead

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... IBM and Microsoft, our customers receive the highest quality of product and service the industry ...

EDCi

Continuous Improvement Lead

Appleton, WI · Remote

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... IBM and Microsoft, our customers receive the highest quality of product and service the industry ...

A. O. Smith

Regional Sales Manager- NE

Appleton, WI · Remote

Remote Company / Location Information A.O. Smith is a global leader applying innovative ... Technical aptitude and strong business acumen * Comfortable and willing to speak on camera (Zoom ...

A. O. Smith

Regional Sales Manager- NE

Appleton, WI · Remote

Remote Company / Location Information A.O. Smith is a global leader applying innovative ... Technical aptitude and strong business acumen * Comfortable and willing to speak on camera (Zoom ...

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Remote Ibm Technical Writing information

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$64

How much do remote ibm technical writing jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote ibm technical writing in Appleton, WI is $38.00, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $45.96 per hour, depending on experience, location, and employer.

What is a remote IBM technical writer?

A Remote IBM Technical Writer is a professional who creates, edits, and maintains technical documentation for IBM products and services while working from a remote location. Their work may include writing user manuals, installation guides, API documentation, and online help content for IBM software and hardware. Remote IBM Technical Writers collaborate with engineers, product managers, and other stakeholders to ensure documentation is accurate, clear, and easy to understand. Strong knowledge of IBM technologies and tools, as well as excellent communication skills, are essential for this role.

How does a remote IBM technical writer typically collaborate with engineering and product teams to gather information for documentation?

Remote IBM Technical Writers frequently use digital tools such as video conferencing, instant messaging, and project management platforms to coordinate with engineering and product teams. They attend virtual meetings, participate in sprint reviews, and schedule one-on-one sessions to clarify technical concepts and gather detailed information. Building strong communication channels and proactively reaching out to subject matter experts are key strategies for overcoming the challenges of remote collaboration. Effective documentation often relies on establishing regular check-ins and maintaining clear, organized records of all communications.

What are the key skills and qualifications needed to thrive as a remote IBM technical writer, and why are they important?

To thrive as a Remote IBM Technical Writer, you need strong writing skills, attention to detail, and familiarity with IBM products or related technical domains, often supported by a degree in English, communications, or computer science. Proficiency with documentation tools like IBM Knowledge Center, XML, DITA, and version control systems is typically required. Excellent communication, self-motivation, and the ability to collaborate virtually make someone stand out in this position. These skills ensure the creation of clear, accurate, and user-friendly documentation that supports IBM’s global clients and teams.

What is the difference between Remote Ibm Technical Writing vs Remote Cisco Technical Writing?

AspectRemote Ibm Technical WritingRemote Cisco Technical Writing
Required CredentialsTechnical degree, certifications in IBM products or technical writingTechnical degree, certifications in Cisco products or technical writing
Work EnvironmentRemote, often within IBM project teamsRemote, within Cisco's technical documentation teams
Employer & Industry UsageIBM, technology and enterprise solutionsCisco, networking and telecommunications
Common Search & ComparisonYesYes

Remote Ibm Technical Writing and Remote Cisco Technical Writing share similarities in required credentials, work environment, and industry usage. Both roles involve creating technical documentation for their respective companies' products and are performed remotely. The main difference lies in the specific industry focus: IBM specializes in enterprise solutions, while Cisco focuses on networking and telecommunications. Candidates should consider their industry expertise when choosing between these roles.

What job categories do people searching Remote Ibm Technical Writing jobs in Appleton, WI look for?

The top searched job categories for Remote Ibm Technical Writing jobs in Appleton, WI are:

Remote Ibm Technical Writing jobs near you

Sr. Genesys CX Implementation Engineer

EDCi

Appleton, WI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

⬅ Back to Career Opportunities

Sr. Genesys CX Implementation Engineer

Location: Remote

EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.

The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.

Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.

When you join the EDCi team, you’ll receive many perks, such as:

  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match

And much more!

RESPONSIBILITIES:

  • Acts as the Lead Engineer for Genesys implementation and upgrade projects
  • Preform project and support tasks for Genesys products and solutions
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
  • Contribute to the solution architectural design
  • Coordinate and write technical papers, articles, standard operating procedures and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:

  • 5+ years IP Telephony/VoIP experience is Required
  • Knowledge of VoIP equipment, implementations and support Required
  • 3+ years experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Could CX certification is a plus
  • Knowledge of Media / Voice gateway knowledge Preferred
  • Knowledge of SIP Protocol implementation and support Preferred
  • BS preferred, Associate’s degree in IT related field Required
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
    • Java/Java Script
    • HTML
    • Rest WEB Services
    • Genesys Cloud CX API’s
    • Microsoft SQL Server
    • Web-services, 3rd party API’s

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:

  • 1+ years experience in network administration and support is a Plus
  • NET development or C# Experience is a Plus
  • Experience with Microsoft SQL Stored procedures is a Plus

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